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Sr. Manager, Customer Success
Samsara·Remote - US·1h ago
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Associate Director, Customer Success
SpringHealth·Remote·1 week ago
The Associate Director, Customer Success at SpringHealth is responsible for leading a team of Customer Success Managers to ensure the health, retention, and growth of the Commercial and SMB customer segments. This role involves collaborating with cross-functional teams, managing account health signals, and translating customer feedback into actionable recommendations.
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Senior Customer Success Manager- Public Sector
GitLab·Remote, US·1 week ago
As a Senior Customer Success Manager on the Public Sector team at GitLab, you will help U.S. government and public sector organizations achieve meaningful business outcomes using the GitLab DevSecOps platform. Your role involves guiding customers through their adoption journey, managing a portfolio of accounts, and acting as a liaison between customers and various GitLab teams to enhance customer satisfaction and product adoption.
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Sales Engineer (Customer Success)
Datadog·Boston, Massachusetts, USA·1 week ago
The Sales Engineer (Customer Success) at Datadog plays a crucial role in qualifying and closing opportunities with customers and partners by providing technical expertise through sales presentations and product demonstrations. This position involves collaborating with various teams to resolve customer concerns and offering insights to the product team based on customer feedback.
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Customer Success Manager III
Samsara·Remote - US·2 weeks ago
The Customer Success Manager III at Samsara is responsible for ensuring customers adopt the platform, realize measurable business value, and renew and expand their usage. This role involves working closely with top customers to understand their unique challenges and advising on how to customize Samsara for their needs, while collaborating cross-functionally within the company.
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Senior Manager, Customer Success Engineering
Postman·New York, New York, United States·2 weeks ago
The Senior Manager, Customer Success Engineering at Postman will lead the Customer Success Engineering team in North America, focusing on managing CSEs to ensure high-quality execution and customer impact. This role involves close collaboration with Sales leadership to prioritize accounts and shape technical engagement strategies.
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Customer Success Architect
Mixpanel·New York City, US (Hybrid)·3 weeks ago
The Customer Success Architect at Mixpanel serves as a trusted technical advisor, partnering with customers throughout their journey to maximize the value of Mixpanel's analytics platform. This role involves onboarding, data governance, and strategic consultation to ensure customer success and drive business outcomes.
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Applied AI Specialist, Commercial Customer Success
Samsara·Remote - US·3 weeks ago
The Applied AI Specialist in Commercial Customer Success at Samsara is responsible for designing, building, testing, deploying, and maintaining AI solutions that enhance customer operations. This role involves managing the full lifecycle of AI agents to ensure they remain relevant and effective as customer needs evolve.
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Customer Success Manager- Public Sector
GitLab·Remote, US·3 weeks ago
As a Customer Success Manager on the Public Sector team at GitLab, you will assist U.S. government and public sector organizations in achieving meaningful business outcomes with the GitLab DevSecOps platform. Your responsibilities include guiding customers through their adoption journey, managing a portfolio of accounts, and acting as a liaison between customers and various GitLab teams to enhance adoption, retention, and overall satisfaction.
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Payer Customer Success Associate
SpringHealth·Remote·3 weeks ago
The Payer Customer Success Associate at SpringHealth plays a crucial role in ensuring the success and satisfaction of health plan customers. This position involves collaborating with various teams to resolve customer issues, maintaining project management documentation, and supporting customer success managers in delivering exceptional service.
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Manager, Customer Success Operations
GitLab·Remote, US·3 weeks ago
As a Manager, Customer Success Operations at GitLab, you will own the operational processes, reporting, and programs that support the Customer Success Management function. This role involves partnering closely with various teams to build effective operational foundations and drive improvements in processes and systems.
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Director, AI Transformation & Customer Success
Airtable·Remote - US·3 weeks ago
The Director of AI Transformation & Customer Success at Airtable will lead the global High Touch Customer Success organization, focusing on helping strategic customers achieve measurable business outcomes through AI adoption and workflow modernization. This role involves redefining customer success by prioritizing transformation leadership and developing scalable methodologies to enhance customer engagement and retention.
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Enterprise Core Customer Success Manager
Samsara·Remote - GA·3 weeks ago
The Enterprise Core Customer Success Manager at Samsara is responsible for driving adoption and maximizing long-term value for the company's largest and most complex customers. This role involves strategic guidance to influence the safety and efficiency of global supply chains, while collaborating cross-functionally to align customer goals with Samsara's long-term roadmap.
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Customer Success Manager
GitLab·Remote, North America·3 weeks ago
As a Customer Success Manager at GitLab, you will help customers maximize the value of the DevSecOps platform by driving adoption and fostering long-term advocacy. Your role involves serving as a trusted advisor, guiding customers on best practices, and translating product usage data into actionable recommendations.
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Customer Success Incident Manager
Okta·Bellevue, Washington; Chicago, Illinois·4 weeks ago
The Customer Success Incident Manager at Okta is responsible for developing and maintaining incident management strategies to enhance customer experience. This role involves collaborating with internal teams and external customers to manage incidents, communicate effectively, and drive improvements in processes and technology.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·4 weeks ago
The Jr. Customer Success Manager role at Process Street involves building trusted relationships with customers, guiding them through implementation and onboarding, and supporting existing customers by addressing their questions and highlighting new features. This entry-level position is ideal for individuals who enjoy problem-solving and have a genuine interest in customer success.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·4 weeks ago
The Jr. Customer Success Manager role at Process Street involves building trusted relationships with customers, guiding them through implementation and onboarding, and supporting their ongoing needs. This entry-level position focuses on enhancing customer satisfaction and driving product value while collaborating with various departments.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·4 weeks ago
The Jr. Customer Success Manager role at Process Street involves building trusted relationships with customers, guiding them through implementation and onboarding, and supporting existing customers by answering questions and highlighting new features. This entry-level position is ideal for individuals who enjoy problem-solving and working closely with clients to ensure they derive maximum value from the product.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·4 weeks ago
The Jr. Customer Success Manager role at Process Street is an entry-level position focused on building relationships with customers, guiding them through implementation and onboarding, and supporting their ongoing needs. This role is integral to ensuring customers derive value from the product and contributes to the company's growth by identifying expansion opportunities.
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Principal Customer Success Manager, Enterprise
Intercom·Chicago, Illinois·4 weeks ago
The Enterprise Customer Success Manager at Intercom is responsible for partnering with large enterprise customers to guide them through their AI Agent transformation. This role involves developing trusted advisor relationships, facilitating requirements gathering, and collaborating with engineers to optimize customer strategies and outcomes.
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Director, Customer Success Data and Analytics Engineering
Toast·New York, NY·1 month ago
The Director of Customer Success Data Engineering at Toast is responsible for leading the strategy and execution of data modeling initiatives within the Customer Success organization. This role involves redesigning the CS data model, defining AI data strategies, and managing a small team of data engineers to ensure reliable data access and integration across various teams.
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Director, Customer Success Data and Analytics Engineering
Toast·Boston, MA·1 month ago
The Director of Customer Success Data Engineering at Toast is responsible for leading the strategy and execution of customer success data modeling initiatives. This role involves redesigning the CS data model, defining data access and querying methods, and managing a small team of data engineers to ensure effective data architecture and integration.
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Principal Customer Success Manager, Enterprise
Intercom·San Francisco, California·1 month ago
The Enterprise Customer Success Manager at Intercom is responsible for partnering with large enterprise customers to guide them through AI-driven customer service transformations. This role involves developing trusted relationships, facilitating requirements gathering, and collaborating with engineers to optimize customer strategies and outcomes.
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Senior Customer Success Enablement Manager
Intercom·San Francisco, California·1 month ago
The Senior Customer Success Enablement Manager at Intercom is responsible for co-leading enablement efforts within the Customer Success organization. This role involves partnering with senior leaders to define priorities, identify gaps, and develop programs that enhance customer success performance across various segments.
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Senior Regional Customer Success Manager, EMEA (UK)
SpringHealth·Remote·1 month ago
The Senior Regional Customer Success Manager, EMEA, is responsible for building and maintaining strong relationships with customers in the EMEA region. This role involves collaborating with the Customer Success team in the US and working cross-functionally to ensure exceptional service and support, driving customer engagement, retention, and long-term success.
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Senior Regional Customer Success Manager, EMEA (Spain)
SpringHealth·Remote·1 month ago
The Senior Regional Customer Success Manager, EMEA is responsible for building and maintaining strong relationships with customers in the EMEA region. This role involves collaborating with the Customer Success team in the US and ensuring clients receive exceptional service and support, ultimately driving engagement, retention, and long-term success.
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Senior Regional Customer Success Manager, EMEA (Portugal)
SpringHealth·Remote·1 month ago
The Senior Regional Customer Success Manager, EMEA at Spring Health is responsible for building and maintaining strong relationships with customers in the EMEA region. This role involves collaborating with the Customer Success team in the US to ensure exceptional service and support, driving customer engagement, retention, and long-term success.
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Customer Success Manager - Portfolio Accounts
Asana·US CA - Remote·1 month ago
The Customer Success Manager for Portfolio Accounts at Asana is responsible for enhancing customer adoption and retention by partnering with clients to leverage Asana's features, including AI capabilities. This role involves consulting on change management, leading workshops, and empowering customers to become self-sufficient in using Asana effectively.
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Strategic Customer Success Manager (Future Opportunities)
SpringHealth·Remote·1 month ago
The Strategic Customer Success Manager at Spring Health is responsible for building and managing relationships with the company's largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring's solutions with customer goals to drive engagement and revenue.
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Customer Success Architect
Mixpanel·San Francisco, US (Hybrid)·1 month ago
The Customer Success Architect at Mixpanel is responsible for partnering with customers throughout their journey to maximize the value of Mixpanel's analytics solutions. This role involves serving as a trusted technical advisor, managing onboarding and data health, and ensuring successful implementation and adoption of analytics strategies to drive business outcomes.
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Director of Customer Success
Instacart·United States - Remote·2 months ago
The Director of Customer Success at Instacart will lead the Retailer Success organization for the enterprise software portfolio, focusing on commercial customer success outcomes such as net revenue retention, gross revenue retention, and customer satisfaction. This role involves managing a team and collaborating closely with various departments to drive growth and adoption of Instacart's software products.
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Manager, Implementation - Public Sector Customer Success
Samsara·Remote - US·3 months ago
The Implementation Manager for Public Sector Customer Success at Samsara will lead and develop a high-performing team of Customer Success Managers, focusing on driving customer adoption and delivering measurable business value. This role combines strategic thinking with hands-on leadership to foster a strong team culture and ensure customer success throughout their journey.
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Director, Customer Success Operations
Postman·San Francisco, California, United States·3 months ago
The Director of Customer Success Operations at Postman is responsible for designing operational frameworks that enhance the customer lifecycle management. This role involves overseeing customer systems and tooling, developing customer data and health frameworks, and collaborating with various teams to drive customer engagement and retention.
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Manager, Enterprise Customer Success - Select
Samsara·Remote - US·4 months ago
The Manager, Enterprise Customer Success at Samsara is responsible for leading a team of Customer Success Managers to enhance and scale customer success initiatives. This role involves partnering with enterprise customers to understand their unique challenges and guide them in leveraging the platform for optimal business outcomes.
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Enablement Business Partner – Customer Success
Samsara·Remote - US·4 months ago
The Sales Enablement Manager at Samsara will play a crucial role in defining the future of physical operations by developing actionable insights through IoT data. This position involves shaping product solutions and supporting teams to enhance safety, efficiency, and sustainability across various industries.
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Enterprise Customer Success Manager
Samsara·Remote - IL·5 months ago
The Enterprise Customer Success Manager at Samsara is responsible for working closely with top customers to understand their unique challenges and customize solutions to meet their needs. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer satisfaction and drive long-term partnerships.
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Sr. Manager, Customer Success
Samsara·Remote - US·5 months ago
The Sr. Manager, Customer Success at Samsara is responsible for leading the Mid-Market Customer Success team, ensuring customer satisfaction and value realization. This role involves defining and executing customer success strategies while developing a high-performing team to foster long-term relationships with clients.
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Customer Success Manager V
Samsara·Remote - CA·6 months ago
The Customer Success Manager VI at Samsara is responsible for partnering with the company's largest and most complex customers to understand their operations and challenges. This role involves advising customers on leveraging Samsara's solutions and driving long-term initiatives to transform their physical operations while collaborating with cross-functional teams.
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Manager II, Customer Success
Samsara·Remote - US·6 months ago
The Manager I, Customer Success at Samsara is responsible for leading the Scale Customer Success Management team to enhance customer engagement, provide coaching, and foster a dynamic team culture. This role focuses on ensuring enterprise customers adopt Samsara's solutions and derive continuous business value throughout their lifecycle.
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Customer Success Associate - Denver
Datadog·Denver, Colorado, USA·6 months ago
As a Customer Success Associate at Datadog, you will focus on building long-term strategic relationships with customers, driving product adoption, and identifying growth opportunities. The role involves managing customer requests, providing technical support, and collaborating with internal teams to ensure a positive customer experience.
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Enterprise Customer Success Manager
Samsara·Remote - US·6 months ago
The Enterprise Customer Success Manager at Samsara is responsible for working closely with top customers to understand their unique challenges and customize Samsara's solutions to meet their needs. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer satisfaction and drive success.
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Enterprise Customer Success Manager - Public Sector
Samsara·Remote - US·6 months ago
The Pub Sec Customer Success Manager III-2 at Samsara is responsible for working closely with top customers in the public sector to understand their unique challenges and customize Samsara's solutions to meet their needs. This role involves collaboration across various teams within the company to ensure customer satisfaction and operational efficiency.
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Strategic Customer Success Manager
SpringHealth·Remote·6 months ago
The Strategic Customer Success Manager at Spring Health is responsible for building and managing relationships with the company's largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring’s solutions with customer goals to drive engagement and revenue.
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Customer Success Manager
SpringHealth·Remote·6 months ago
The Customer Success Manager at Spring Health is responsible for managing relationships with existing partners, promoting the company's mental health products and services, and ensuring optimal customer engagement and satisfaction. This role involves overseeing the customer lifecycle, collaborating with various departments, and presenting business reviews to senior executives.
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Strategic Customer Success Manager
Samsara·Remote - US·7 months ago
The Strategic Customer Success Manager at Samsara will work closely with the company's largest Fleet customers to understand their unique challenges and advise on leveraging Samsara's solutions. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer operations and drive long-term partnerships.
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Customer Success Engineer/Devops
Postman·Boston, Massachusetts; New York, New York, United States; San Francisco, California, United States·7 months ago
The Customer Success Engineer role at Postman involves partnering with Customer Success Managers to provide technical solutions that address customer challenges. This consultative position requires a blend of technical expertise and systems thinking to translate complex business objectives into actionable implementation steps, ultimately creating reusable assets that enhance customer value.
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Enterprise Customer Success Manager
Brex·Seattle, Washington, United States·7 months ago
The Enterprise Customer Success Manager at Brex serves as a financial technology advisor to the company's largest customers, partnering with CFOs and finance teams to maximize the value of Brex's solutions. This role involves developing strategic account plans, driving product adoption, and managing the full lifecycle of customer success from onboarding to renewal.
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Enterprise Customer Success Manager
Brex·Salt Lake City, Utah, United States·7 months ago
The Enterprise Customer Success Manager at Brex serves as a financial technology advisor to the company's largest customers, partnering with finance teams to ensure they maximize the value of Brex's solutions. This role involves developing strategic account plans, driving product adoption, and mitigating churn risks through data analysis and cross-functional collaboration.
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Enterprise Customer Success Manager
Brex·San Francisco, California, United States·7 months ago
The Enterprise Customer Success Manager at Brex serves as a financial technology advisor to the company's largest customers, partnering with CFOs and finance teams to maximize the value of Brex's solutions. This role involves developing strategic account plans, driving product adoption, and ensuring customer retention and expansion.
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Enterprise Customer Success Manager
Brex·New York, New York, United States·7 months ago
The Enterprise Customer Success Manager at Brex serves as a financial technology advisor to the company's largest customers, partnering with finance teams to ensure they maximize the value of Brex's solutions. This role involves developing strategic account plans, driving product adoption, and managing the full lifecycle of customer success from onboarding to renewal.
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