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Customer Success Manager
Twilio·Remote - US·7h ago
The Senior Customer Success Manager at Twilio's Segment team is responsible for driving customer satisfaction by developing tailored strategies that align with customer goals and company objectives. This role involves managing customer relationships, coordinating internally, driving product adoption, and ensuring customers derive value from the platform to foster retention and growth.
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Enterprise Customer Success Manager
Samsara·Remote - US·Yesterday
The Enterprise Customer Success Manager at Samsara is responsible for partnering with mid-to-large enterprise accounts to drive business transformation by developing multi-year success plans and aligning with executive stakeholders. This role involves cross-functional collaboration to ensure that the platform's innovations address real-world operational challenges, ultimately improving safety, efficiency, and sustainability in various industries.
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Enterprise Core Customer Success Manager
Samsara·Remote - US·Yesterday
The Enterprise Core Customer Success Manager at Samsara is responsible for working closely with top customers to understand their unique challenges and customize Samsara's solutions to meet their needs. This role involves collaboration with various teams within the company to ensure customer satisfaction and long-term partnership.
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Manager II, Customer Success
Samsara·Remote - US·6 days ago
The Manager II, Customer Success at Samsara will lead efforts to enhance customer satisfaction and drive the adoption of the Connected Operations™ Cloud platform. This role involves collaborating with teams to deliver impactful solutions and support customers in improving their operational efficiency.
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Customer Success Manager
Samsara·Remote - US·6 days ago
The Customer Success Manager at Samsara is responsible for ensuring customers adopt the platform, realize measurable business value, and renew and expand their usage. This role involves working closely with top customers to understand their unique challenges and advising on how to customize Samsara for their needs, while collaborating with various internal teams.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·1 week ago
The Jr. Customer Success Manager role at Process Street involves building trusted relationships with customers, guiding them through implementation and onboarding, and supporting their ongoing needs. This entry-level position focuses on helping customers derive value from the product and contributing to the overall customer success strategy.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·1 week ago
The Jr. Customer Success Manager role at Process Street involves building trusted relationships with customers, guiding them through implementation and onboarding, and supporting their ongoing needs. This entry-level position focuses on enhancing customer satisfaction and driving product engagement while collaborating with various departments.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·1 week ago
The Jr. Customer Success Manager role at Process Street involves building trusted relationships with customers, guiding them through implementation and onboarding, and supporting existing customers by answering questions and highlighting new features. This entry-level position is designed for individuals who enjoy working with people and solving problems, contributing to the overall customer experience and product development.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·1 week ago
The Jr. Customer Success Manager role at Process Street is an early-career position focused on building trusted relationships with customers, guiding them through implementation and onboarding, and supporting their ongoing needs. This role emphasizes customer engagement and collaboration with various departments to enhance the product experience.
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Customer Success Manager, High Touch
Intercom·San Francisco, California·1 week ago
The Customer Success Manager, High Touch at Intercom is responsible for partnering with large and complex customers to enhance their AI-driven customer service experience. This role involves developing trusted advisor relationships, facilitating requirements gathering, and collaborating with engineers to optimize customer solutions.
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Customer Success Manager, High Touch
Intercom·Chicago, Illinois·1 week ago
The Customer Success Manager, High Touch at Intercom is responsible for partnering with large and complex customers to enhance their AI-driven customer service experience. This role involves developing trusted advisor relationships, facilitating requirements gathering, and collaborating with engineers to optimize customer solutions.
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Enterprise Customer Success Manager - Denver
Datadog·Denver, Colorado, USA·1 week ago
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and build strong relationships with our largest customers. You will advocate for the customer internally, focusing on a positive experience while identifying growth opportunities and delivering measurable business results.
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Customer Success Architect
GitLab·Remote, United States·1 week ago
The Customer Success Manager at GitLab serves as a strategic advisor to complex customers, helping them align GitLab's DevSecOps platform with their business goals. This role involves guiding customers through their journey post-sale, ensuring adoption and satisfaction while collaborating with various teams to address technical challenges.
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Manager, Customer Success - Boston
Datadog·Boston, Massachusetts, USA·1 week ago
As a Manager, Customer Success, you will lead and develop teams, coaching Customer Success Managers (CSMs) to enhance customer experience and retention. This role involves driving the renewal and expansion sales cycle while fostering strong customer relationships and collaborating cross-functionally to achieve positive outcomes.
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Customer Success Manager
DoorDash·Los Angeles, CA·2 weeks ago
The Customer Success Manager at DoorDash is responsible for driving the long-term success of customers by managing a mid-sized portfolio and ensuring personalized engagement. This role focuses on customer adoption, retention, and growth through tailored success plans and collaboration with cross-functional teams.
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Sr. Customer Success Manager, MM/ENT - AMER
Remote.com·Remote-AMER·2 weeks ago
The Senior Mid-Market/Enterprise Customer Success Manager at Remote will play a crucial role in accelerating revenue acquisition and expansion by providing value-based consultations and tailored product demonstrations. This position involves serving as a trusted business partner for complex enterprise-level opportunities and enhancing team capabilities through strategic initiatives and mentorship.
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Enterprise Customer Success Manager - Public Sector
Samsara·Remote - US·2 weeks ago
The Enterprise Customer Success Manager - Public Sector at Samsara is responsible for working closely with top customers to understand their unique challenges and customize solutions to meet their needs. This role involves collaboration across various teams to enhance customer satisfaction and drive operational efficiency in public sector organizations.
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Customer Success Manager
SpringHealth·Remote·3 weeks ago
The Customer Success Manager at SpringHealth is responsible for managing relationships with existing partners, driving product adoption, and ensuring customer satisfaction. This role involves overseeing the customer lifecycle, collaborating across departments, and presenting insights to senior executives.
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Head of Digital and Scaled Customer Success
Asana·San Francisco·1 month ago
The Head of Digital and Scaled Customer Success at Asana is responsible for leading a team that designs and implements automated, data-driven programs to enhance customer retention and engagement. This role focuses on developing tech-touch strategies and optimizing operations to drive customer lifetime value, while also collaborating cross-functionally to align stakeholders on the digital customer success vision.
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Customer Success Manager II
Samsara·Remote - US·1 month ago
The Customer Success Manager II at Samsara is responsible for working closely with top customers to understand their unique challenges and customize Samsara's solutions to meet their needs. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer satisfaction and operational efficiency.
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Supervisor, Customer Success Team
Coinbase·Remote - Cyprus·1 month ago
The Supervisor of the Customer Success Team at Coinbase will lead a team responsible for ensuring quality and regulatory compliance in customer communications. This role involves monitoring performance, managing escalations, and collaborating with various departments to enhance customer experience in alignment with regulatory standards.
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Enterprise Customer Success Manager - Chicago
Datadog·Chicago, Illinois, USA·1 month ago
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and build strong relationships with our largest and most strategic customers. You will advocate for the customer internally, focusing on a positive customer experience while identifying growth opportunities and delivering measurable business results.
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Enterprise Customer Success Manager - East
Datadog·Boston, Massachusetts, USA; New York, New York, USA·1 month ago
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and build strong relationships with our largest and most strategic customers. The role focuses on advocating for the customer internally while ensuring a positive customer experience and identifying growth opportunities.
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Associate Director, Customer Success
SpringHealth·Remote·1 month ago
The Associate Director, Customer Success at SpringHealth is responsible for leading a team of Customer Success Managers to ensure the health, retention, and growth of the Commercial and SMB customer segments. This role involves collaborating with cross-functional teams, managing account health signals, and translating customer feedback into actionable recommendations.
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Senior Customer Success Manager- Public Sector
GitLab·Remote, US·1 month ago
As a Senior Customer Success Manager on the Public Sector team at GitLab, you will help U.S. government and public sector organizations achieve meaningful business outcomes using the GitLab DevSecOps platform. Your role involves guiding customers through their adoption journey, managing a portfolio of accounts, and acting as a liaison between customers and various GitLab teams to enhance customer satisfaction and product adoption.
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Sales Engineer (Customer Success)
Datadog·Boston, Massachusetts, USA·1 month ago
The Sales Engineer (Customer Success) at Datadog plays a crucial role in qualifying and closing opportunities with customers and partners by providing technical expertise through sales presentations and product demonstrations. This position involves collaborating with various teams to resolve customer concerns and offering insights to the product team based on customer feedback.
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AI Engineer, Customer Success
Samsara·Remote - US·2 months ago
The Applied AI Specialist in Commercial Customer Success at Samsara is responsible for designing, building, testing, deploying, and maintaining AI solutions that enhance customer operations. This role involves managing the full lifecycle of AI agents to ensure they remain relevant and effective as customer needs evolve.
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Senior Customer Success Operations Manager
GitLab·Remote, US·2 months ago
As a Manager, Customer Success Operations at GitLab, you will own the operational processes, reporting, and programs that support the Customer Success Management function. This role involves partnering closely with various teams to build effective operational foundations and drive improvements in processes and systems.
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Customer Success Manager - East
GitLab·Remote, North America·2 months ago
As a Customer Success Manager at GitLab, you will help customers maximize the value of the DevSecOps platform by driving adoption and fostering long-term advocacy. Your role involves serving as a trusted advisor, guiding customers on best practices, and translating product usage data into actionable recommendations.
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Senior Customer Success Enablement Manager
Intercom·San Francisco, California·2 months ago
The Senior Customer Success Enablement Manager at Intercom is responsible for co-leading enablement efforts within the Customer Success organization. This role involves partnering with senior leaders to define priorities, identify gaps, and develop programs that enhance customer success performance across various segments.
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Strategic Customer Success Manager (Future Opportunities)
SpringHealth·Remote·3 months ago
The Strategic Customer Success Manager at Spring Health is responsible for building and managing relationships with the company's largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring's solutions with customer goals to drive engagement and revenue.
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Manager, Enterprise Customer Success - Select
Samsara·Remote - US·5 months ago
The Manager, Enterprise Customer Success at Samsara is responsible for leading a team of Customer Success Managers to enhance and scale customer success initiatives. This role involves partnering with enterprise customers to understand their unique challenges and guide them in leveraging the platform for optimal business outcomes.
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Enterprise Customer Success Manager
Samsara·Remote - IL·6 months ago
The Enterprise Customer Success Manager at Samsara is responsible for working closely with top customers to understand their unique challenges and customize solutions to meet their needs. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer satisfaction and drive long-term partnerships.
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Sr. Manager, Customer Success
Samsara·Remote - US·6 months ago
The Sr. Manager, Customer Success at Samsara is responsible for leading the Mid-Market Customer Success team, ensuring customer satisfaction and value realization. This role involves defining and executing customer success strategies while developing a high-performing team to foster long-term relationships with clients.
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Customer Success Manager V
Samsara·Remote - CA·7 months ago
The Customer Success Manager VI at Samsara is responsible for partnering with the company's largest and most complex customers to understand their operations and challenges. This role involves advising customers on leveraging Samsara's solutions and driving long-term initiatives to transform their physical operations while collaborating with cross-functional teams.
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Manager II, Customer Success
Samsara·Remote - US·7 months ago
The Manager I, Customer Success at Samsara is responsible for leading the Scale Customer Success Management team to enhance customer engagement, provide coaching, and foster a dynamic team culture. This role focuses on ensuring enterprise customers adopt Samsara's solutions and derive continuous business value throughout their lifecycle.
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Enterprise Customer Success Manager
Samsara·Remote - US·8 months ago
The Enterprise Customer Success Manager at Samsara is responsible for working closely with top customers to understand their unique challenges and customize Samsara's solutions to meet their needs. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer satisfaction and drive success.
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Strategic Customer Success Manager
SpringHealth·Remote·8 months ago
The Strategic Customer Success Manager at Spring Health is responsible for building and managing relationships with the company's largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring’s solutions with customer goals to drive engagement and revenue.
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Strategic Customer Success Manager
Samsara·Remote - US·8 months ago
The Strategic Customer Success Manager at Samsara will work closely with the company's largest Fleet customers to understand their unique challenges and advise on leveraging Samsara's solutions. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer operations and drive long-term partnerships.
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Customer Success Engineer/Devops
Postman·New York, New York, United States; San Francisco, California, United States·8 months ago
The Customer Success Engineer role at Postman involves partnering with Customer Success Managers to provide technical solutions that address customer challenges. This consultative position requires a blend of technical expertise and systems thinking to translate complex business objectives into actionable implementation steps, ultimately creating reusable assets that enhance customer value.
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Enterprise Customer Success Manager
Brex·Seattle, Washington, United States·8 months ago
The Enterprise Customer Success Manager at Brex serves as a financial technology advisor to the company's largest customers, partnering with CFOs and finance teams to maximize the value of Brex's solutions. This role involves developing strategic account plans, driving product adoption, and managing the full lifecycle of customer success from onboarding to renewal.
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Enterprise Customer Success Manager
Brex·Salt Lake City, Utah, United States·8 months ago
The Enterprise Customer Success Manager at Brex serves as a financial technology advisor to the company's largest customers, partnering with finance teams to ensure they maximize the value of Brex's solutions. This role involves developing strategic account plans, driving product adoption, and mitigating churn risks through data analysis and cross-functional collaboration.
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Enterprise Customer Success Manager
Brex·San Francisco, California, United States·8 months ago
The Enterprise Customer Success Manager at Brex serves as a financial technology advisor to the company's largest customers, partnering with CFOs and finance teams to maximize the value of Brex's solutions. This role involves developing strategic account plans, driving product adoption, and ensuring customer retention and expansion.
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Customer Success Manager, Scale
Intercom·Chicago, Illinois·9 months ago
The Customer Success Manager 2 at Intercom is responsible for driving product adoption and ensuring customer success with the company's AI-powered solutions. This role involves designing engagement strategies, monitoring customer health signals, and collaborating with various teams to enhance the customer journey.
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Customer Success Manager - Denver
Datadog·Denver, Colorado, USA·9 months ago
As a Customer Success Manager at Datadog, you will drive product attachment and build strong relationships with existing customers through onboarding, upselling, and cross-selling. The role emphasizes relationship management and advocating for customer needs while collaborating with internal teams to enhance customer experience.
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Customer Success Manager - Boston
Datadog·Boston, Massachusetts, USA·9 months ago
As a Customer Success Manager at Datadog, you will drive product attachment and build strong relationships with existing customers through onboarding, upselling, and cross-selling. The role focuses on advocating for customer needs and ensuring a positive experience while collaborating with various internal teams.
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Senior Scaled Customer Education Specialist
Samsara·Remote - US·7h ago
The Senior Scaled Customer Education Specialist at Samsara is responsible for delivering training programs to help customers derive value from the connected operations platform. This role involves guiding customers through structured learning journeys and ensuring their success across various industries.
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Customer Experience Strategy Manager
Samsara·Remote - US·Yesterday
The Customer Experience Strategy Manager at Samsara will focus on enhancing customer experience throughout the end-to-end journey by leveraging customer feedback and insights. This role involves collaborating with various leaders to implement customer listening programs and utilizing data analysis to identify opportunities for improving customer engagement and service quality.
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Senior Customer Engineer, Named - Seattle
Cloudflare·Distributed; Hybrid·Yesterday
The Senior Customer Engineer at Cloudflare is responsible for enhancing the performance and security of Internet applications for a diverse range of clients. This role involves leveraging AI and innovative tools to identify and solve problems, contributing to the company's mission of building a better Internet.
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Senior Customer Engineer, Named - LA
Cloudflare·Distributed; Hybrid·Yesterday
The Senior Customer Engineer at Cloudflare is responsible for leading technical discovery, building bespoke architectures, and delivering product demonstrations and Proof of Concepts. This role involves partnering with Account Executives to ensure customer adoption and value realization throughout the customer journey.
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