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Sr. Customer Success Manager
Okta·Chicago, Illinois; Minnesota; Ohio; Tennessee·2h ago
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Customer Success Executive, DoD/IC/FSI
Okta·Washington, DC·2 days ago
The Customer Success Executive, DoD/IC/FSI at Okta is a strategic role focused on managing complex customer relationships within the Department of Defense, Intelligence Community, and Federal System Integrators. This position involves serving as a trusted advisor to C-suite and technical leadership, developing customer success strategies, and navigating compliance and regulatory requirements.
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Senior Regional Customer Success Manager, EMEA (UK)
SpringHealth·Remote·3 days ago
The Senior Regional Customer Success Manager, EMEA, is responsible for building and maintaining strong relationships with customers in the EMEA region. This role involves collaborating with the Customer Success team in the US and working cross-functionally to ensure exceptional service and support, driving customer engagement, retention, and long-term success.
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Senior Regional Customer Success Manager, EMEA (Spain)
SpringHealth·Remote·3 days ago
The Senior Regional Customer Success Manager, EMEA is responsible for building and maintaining strong relationships with customers in the EMEA region. This role involves collaborating with the Customer Success team in the US and ensuring clients receive exceptional service and support, ultimately driving engagement, retention, and long-term success.
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Senior Regional Customer Success Manager, EMEA (Portugal)
SpringHealth·Remote·3 days ago
The Senior Regional Customer Success Manager, EMEA at Spring Health is responsible for building and maintaining strong relationships with customers in the EMEA region. This role involves collaborating with the Customer Success team in the US to ensure exceptional service and support, driving customer engagement, retention, and long-term success.
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Senior Customer Success Manager, SLED
Okta·New York, New York; San Francisco, California·3 days ago
The Senior Customer Success Manager - SLED at Okta is responsible for driving customer success and retention by developing strong relationships with State, Local, and Education customers. This role involves creating proactive success plans, acting as a trusted advisor, and collaborating with various stakeholders to ensure customer satisfaction and business value.
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Senior Customer Success Manager, DoD/IC/FSI
Okta·Washington, DC·3 days ago
The Senior Customer Success Manager, DoD/IC/FSI at Okta is responsible for managing complex customer relationships within the Department of Defense, Intelligence Community, and Federal System Integrators. This role involves serving as a strategic advisor to C-suite and technical leadership, ensuring compliance with government security requirements, and contributing to product strategy and customer success initiatives.
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Customer Success Executive, SLED
Okta·New York, New York; San Francisco, California·3 days ago
The Customer Success Executive, SLED role at Okta involves serving as a dedicated resource for complex SLED accounts, driving customer success by aligning Okta's capabilities with customer business objectives. The role requires strong problem-solving skills and the ability to act as a trusted advisor to executive sponsors, ensuring maximum value realization from Okta's platform.
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Customer Success Manager - Portfolio Accounts
Asana·San Francisco·6 days ago
The Customer Success Manager for Portfolio Accounts at Asana is responsible for enhancing customer adoption and retention by partnering with clients to leverage Asana's features, including AI capabilities. This role involves consulting on change management, leading workshops, and empowering customers to become self-sufficient in using Asana effectively.
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Customer Success Manager
DoorDash·New York, NY; San Francisco, CA; Los Angeles, CA; Phoenix, AZ; United States - Remote·1 week ago
The Customer Success Manager (CSM) at DoorDash is responsible for driving the ongoing success of small-to-medium-sized merchants using the DoorDash Commerce Platform. This role involves managing relationships post-launch, ensuring product adoption, and coordinating with internal teams to enhance merchant satisfaction and retention.
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Director, Customer Success
Descript·Remote | San Francisco, CA ·1 week ago
Descript is looking for a Director of Customer Success to lead and develop a high-performing Customer Success team. This role involves building scalable programs, driving customer outcomes, and shaping the product strategy while ensuring the success and growth of enterprise customers.
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Strategic Customer Success Manager (Future Opportunities)
SpringHealth·Remote·1 week ago
The Strategic Customer Success Manager at Spring Health is responsible for building and managing relationships with the company's largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring's solutions with customer goals to drive engagement and revenue.
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Customer Success Architect
Mixpanel·San Francisco, US (Remote)·1 week ago
The Customer Success Architect at Mixpanel is responsible for partnering with customers throughout their journey to maximize the value of Mixpanel's analytics solutions. This role involves serving as a trusted technical advisor, managing onboarding and data health, and ensuring successful implementation and adoption of analytics strategies to drive business outcomes.
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Customer Success Manager
GitLab·Remote, North America·2 weeks ago
As a Customer Success Manager at GitLab, you will help customers maximize the value of the DevSecOps platform by driving adoption and measurable outcomes. You will serve as a trusted advisor, guiding customers on best practices and translating product usage data into actionable recommendations.
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Bilingual (Mandarin) Sr. Customer Success Manager I, SMB - Dedicated, Emerging Markets
Toast·Remote ·2 weeks ago
The Bilingual (Mandarin) Sr. Customer Success Manager I at Toast acts as the primary point of contact for customers, focusing on driving strategic initiatives that enhance adoption, satisfaction, and retention. This role involves managing a diverse portfolio of SMB customers, particularly in the Asian-cuisine sector, and collaborating cross-functionally to ensure a high-quality customer experience.
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Bilingual (Spanish) Sr. Customer Success Manager I, Payroll - Emerging Markets
Toast·Remote ·2 weeks ago
The Bilingual (Spanish) Sr. Customer Success Manager I, Payroll - Emerging Markets at Toast is responsible for managing a collaborative book of business, focusing on revenue protection and customer loyalty. This role involves leading consultations, performing account research, and acting as a Payroll and Tax expert to optimize the customer journey and ensure effective use of the payroll module.
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Senior Strategic Customer Success Manager
Calendly·Remote·2 weeks ago
The Senior Strategic Customer Success Manager at Calendly is responsible for managing a portfolio of complex, high-value accounts, driving customer adoption, retention, and expansion. This role involves collaborating cross-functionally to align Calendly's product with customer objectives and delivering a high-touch experience to maximize customer satisfaction.
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Customer Success Manager II
Calendly·Remote·2 weeks ago
The Customer Success Manager II at Calendly is responsible for managing a high-volume portfolio of over 200 accounts, driving product adoption, and ensuring customer renewals. This role requires a proactive approach to engage customers effectively and collaborate with cross-functional teams to enhance the customer experience.
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Customer Success Engineer - West
GitLab·Remote, US·3 weeks ago
As a Customer Success Engineer at GitLab, you will provide technical product expertise and best practice guidance to customers after the sale. You will engage with customers to help them realize value from GitLab's offerings, collaborating with various teams to support implementation and adoption of key workflows.
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Customer Success Associate - LATAM
Datadog·Boston, Massachusetts, USA·3 weeks ago
The Customer Success Associate at Datadog is responsible for managing strategic relationships with customers, driving product adoption, and identifying growth opportunities. This role involves advocating for customers, ensuring a positive experience, and collaborating with internal teams to meet customer needs.
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Customer Success Associate - SMB
OmadaHealth·Remote, USA·3 weeks ago
The Customer Success Associate at Omada Health is responsible for supporting clients in the small-to-medium sized business segment, focusing on driving adoption, retention, and expansion of Omada's programs. This role involves building strong client relationships, executing new business and upsell implementations, and collaborating with internal teams to enhance customer satisfaction and operational metrics.
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Customer Success Architect
GitLab·Remote, North America·3 weeks ago
As a Customer Success Architect at GitLab, you will help important customers align the DevSecOps platform with their business goals, translating pre-sales plans into actionable success criteria. You will guide customers on effective platform use, manage a portfolio of accounts, and coordinate across various teams to enhance customer satisfaction and adoption.
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Customer Success Manager, Top Accounts
Asana·Chicago·4 weeks ago
The Customer Success Manager for Top Accounts at Asana is responsible for guiding large organizations in deploying Asana as a system for human and AI coordination. This role involves building strong relationships with C-Suite stakeholders, developing strategic success plans, and driving customer engagement to ensure successful adoption and measurable business outcomes.
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Manager, Implementation - Public Sector Customer Success
Samsara·Remote - US·1 month ago
The Implementation Manager for Public Sector Customer Success at Samsara will lead and develop a high-performing team of Customer Success Managers, focusing on driving customer adoption and delivering measurable business value. This role combines strategic thinking with hands-on leadership to foster a strong team culture and ensure customer success throughout their journey.
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Field Enablement Manager (Customer Success)
Datadog·New York, New York, USA·1 month ago
The Field Enablement Manager at Datadog is responsible for delivering onboarding and ongoing training programs for Sales and Customer Success teams, with a focus on supporting Post-Sales Customer Success teams across the Americas. This role involves collaborating with various stakeholders to identify performance gaps and tailor enablement resources to enhance team effectiveness.
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Director, Customer Success Operations
Postman·San Francisco, California, United States·2 months ago
The Director of Customer Success Operations at Postman is responsible for designing operational frameworks that enhance the customer lifecycle management. This role involves overseeing customer systems and tooling, developing customer data and health frameworks, and collaborating with various teams to drive customer engagement and retention.
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Manager, Enterprise Customer Success - Select
Samsara·Remote - US·2 months ago
The Manager, Enterprise Customer Success at Samsara is responsible for leading a team of Customer Success Managers to enhance and scale customer success initiatives. This role involves partnering with enterprise customers to understand their unique challenges and guide them in leveraging the platform for optimal business outcomes.
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Enablement Business Partner – Customer Success
Samsara·Remote - US·3 months ago
The Sales Enablement Manager at Samsara will play a crucial role in defining the future of physical operations by developing actionable insights through IoT data. This position involves shaping product solutions and supporting teams to enhance safety, efficiency, and sustainability across various industries.
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Enterprise Customer Success Manager
Samsara·Remote - IL·3 months ago
The Enterprise Customer Success Manager at Samsara is responsible for working closely with top customers to understand their unique challenges and customize solutions to meet their needs. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer satisfaction and drive long-term partnerships.
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Sr. Manager, Customer Success
Samsara·Remote - US·3 months ago
The Sr. Manager, Customer Success at Samsara is responsible for leading the Mid-Market Customer Success team, ensuring customer satisfaction and value realization. This role involves defining and executing customer success strategies while developing a high-performing team to foster long-term relationships with clients.
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Customer Success Manager V
Samsara·Remote - CA·4 months ago
The Customer Success Manager VI at Samsara is responsible for partnering with the company's largest and most complex customers to understand their operations and challenges. This role involves advising customers on leveraging Samsara's solutions and driving long-term initiatives to transform their physical operations while collaborating with cross-functional teams.
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Manager II, Customer Success
Samsara·Remote - US·4 months ago
The Manager I, Customer Success at Samsara is responsible for leading the Scale Customer Success Management team to enhance customer engagement, provide coaching, and foster a dynamic team culture. This role focuses on ensuring enterprise customers adopt Samsara's solutions and derive continuous business value throughout their lifecycle.
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Customer Success Associate - Denver
Datadog·Denver, Colorado, USA·4 months ago
As a Customer Success Associate at Datadog, you will focus on building long-term strategic relationships with customers, driving product adoption, and identifying growth opportunities. The role involves managing customer requests, providing technical support, and collaborating with internal teams to ensure a positive customer experience.
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Enterprise Customer Success Manager
Samsara·Remote - US·4 months ago
The Enterprise Customer Success Manager at Samsara is responsible for working closely with top customers to understand their unique challenges and customize Samsara's solutions to meet their needs. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer satisfaction and drive success.
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Enterprise Customer Success Manager - Public Sector
Samsara·Remote - US·5 months ago
The Pub Sec Customer Success Manager III-2 at Samsara is responsible for working closely with top customers in the public sector to understand their unique challenges and customize Samsara's solutions to meet their needs. This role involves collaboration across various teams within the company to ensure customer satisfaction and operational efficiency.
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Senior Customer Success Manager
SpringHealth·Remote·5 months ago
The Senior Customer Success Manager at Spring Health is responsible for managing an enterprise book of business, building relationships, and demonstrating the value of mental health solutions. This role involves overseeing the customer lifecycle, from implementation to contract renewals, while collaborating cross-functionally to enhance customer feedback and support sales efforts.
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Customer Success Manager
SpringHealth·Remote·5 months ago
The Customer Success Manager at Spring Health is responsible for managing relationships with existing partners, promoting the company's mental health products and services, and ensuring optimal customer engagement and satisfaction. This role involves overseeing the customer lifecycle, collaborating with various departments, and presenting business reviews to senior executives.
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Strategic Customer Success Manager
Samsara·Remote - US·5 months ago
The Strategic Customer Success Manager at Samsara will work closely with the company's largest Fleet customers to understand their unique challenges and advise on leveraging Samsara's solutions. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer operations and drive long-term partnerships.
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Customer Success Engineer/Devops
Postman·Boston, Massachusetts; New York, New York, United States; San Francisco, California, United States·5 months ago
The Customer Success Engineer role at Postman involves partnering with Customer Success Managers to provide technical solutions that address customer challenges. This consultative position requires a blend of technical expertise and systems thinking to translate complex business objectives into actionable implementation steps, ultimately creating reusable assets that enhance customer value.
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Scaled Customer Success Manager
Intercom·Chicago, Illinois·6 months ago
The Customer Success Manager 2 at Intercom is responsible for driving product adoption and ensuring customer success with the company's AI-powered solutions. This role involves designing engagement strategies, monitoring customer health signals, and collaborating with various teams to enhance the customer journey.
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Customer Success Manager - Denver
Datadog·Denver, Colorado, USA·6 months ago
As a Customer Success Manager at Datadog, you will drive product attachment and build strong relationships with existing customers through onboarding, upselling, and cross-selling. The role emphasizes relationship management and advocating for customer needs while collaborating with internal teams to enhance customer experience.
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Customer Success Manager - Boston
Datadog·Boston, Massachusetts, USA·6 months ago
As a Customer Success Manager at Datadog, you will drive product attachment and build strong relationships with existing customers through onboarding, upselling, and cross-selling. The role focuses on advocating for customer needs and ensuring a positive experience while collaborating with various internal teams.
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Customer Success Associate - Boston
Datadog·Boston, Massachusetts, USA·6 months ago
The Customer Success Associate at Datadog is responsible for managing strategic relationships with customers, driving product adoption, and ensuring retention. This role involves acting as an advocate for customers, addressing their unique needs, and collaborating with internal teams to enhance the customer experience.
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Benefit Customer Care Advocate
Gusto·Denver·2h ago
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Enterprise Customer Engineer, Singapore
Cloudflare·Hybrid·Yesterday
The Enterprise Customer Engineer at Cloudflare is responsible for managing the technical relationship with customers from initial discovery through to long-term adoption and account expansion. This role involves partnering with Account Executives to lead technical discovery, build bespoke architectures, and act as a trusted advisor throughout the customer lifecycle.
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Customer Engineer, Territory (Malaysia and Singapore)
Cloudflare·Hybrid·Yesterday
The Customer Engineer at Cloudflare is responsible for managing the technical relationship with customers from initial discovery through to long-term adoption and account expansion. This role involves partnering with Account Executives to lead technical discovery, build bespoke architectures, and act as a trusted advisor throughout the customer lifecycle.
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Senior Manager, Customer Experience
DoorDash·New York, NY; San Francisco, CA; Seattle, WA; Los Angeles, CA; Chicago, IL; United States -Remote·2 days ago
The Senior Manager, Customer Experience at DoorDash will lead the Credit & Refunds Resolutions team, focusing on developing and scaling a cross-functional, AI-integrated compensation decision function. This role involves setting and executing strategy, leveraging data and AI to optimize outcomes, and managing complex trade-offs between efficiency and customer experience.
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Enterprise Customer Engineer, Thailand
Cloudflare·Hybrid·2 days ago
The Enterprise Customer Engineer at Cloudflare serves as a trusted technical advisor throughout the customer lifecycle, focusing on building bespoke architectures and delivering product demonstrations. This role involves partnering with Account Executives to lead technical discovery and ensuring long-term customer adoption and expansion.
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Customer Engineer, Digital Native
Cloudflare·Hybrid·2 days ago
The Customer Engineer at Cloudflare serves as a trusted advisor, managing the technical relationship with customers from initial discovery through long-term adoption and account expansion. This role involves collaborating with Account Executives to lead technical discovery, build custom architectures, and deliver product demonstrations across Cloudflare’s portfolio.
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Manager, Customer Account Management, SMB
Lattice·Remote, USA·2 days ago
The Manager of Customer Account Management at Lattice is responsible for leading a team of Customer Account Managers to enhance customer satisfaction, retention, and growth. This role involves developing strategies for customer engagement, overseeing account planning, and driving operational excellence while fostering a culture of collaboration and continuous improvement.
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