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Senior Customer Success Manager - MM/Ent - AMER
Remote.com·Remote-AMER·12h ago
The Senior Customer Success Manager at Remote will play a crucial role in driving revenue acquisition and expansion through value-based consultations and demonstrations. This position requires building deep relationships with clients, identifying strategic initiatives, and mentoring junior team members to enhance Customer Success capabilities.
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Senior Strategic Customer Success Manager
Calendly·Remote·12h ago
The Senior Strategic Customer Success Manager at Calendly is responsible for managing a portfolio of high-value accounts, driving customer adoption, retention, and expansion. This role requires collaboration with cross-functional teams to align product offerings with customer objectives and deliver a high-touch experience to clients.
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Customer Success Engineer
GitLab·Remote, North America·1 week ago
As a Customer Success Engineer at GitLab, you will provide technical product expertise and best practice guidance to help customers derive measurable value from GitLab after the sale. You will engage with customers through various channels, collaborate with Customer Success Managers, and support implementation and adoption of GitLab's key workflows.
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Scaled Customer Success Manager
Airtable·Austin, TX·1 week ago
The Scaled Customer Success Manager at Airtable is responsible for managing a diverse portfolio of Enterprise accounts, focusing on onboarding, adoption, and value realization. This role involves engaging with customers to ensure successful workflow launches, monitoring account health, and driving AI adoption while protecting revenue through proactive customer engagement.
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Customer Success Engineer, Digital
GitLab·Remote, North America·1 week ago
The Customer Success Engineer, Digital at GitLab is responsible for driving the delivery of scaled customer engagement programs and managing customer journeys using tools like Gainsight and Marketo. This role involves collaborating with a focused team to enhance customer adoption and value from the GitLab platform.
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Director, Customer Success - LATAM
Datadog·Boston, Massachusetts, USA·1 week ago
The Director of Customer Success at Datadog is responsible for hiring and developing teams, coaching managers and individual contributors to enhance customer experience and retention. This role requires a balance of strategic oversight and detailed execution to foster trust and alignment within the organization.
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Strategic Customer Success Manager, Public Sector
SpringHealth·Remote·1 week ago
The Strategic Customer Success Manager at Spring Health is responsible for building and managing relationships with the company’s largest customers to ensure satisfaction, retention, and growth. This role involves overseeing the full customer lifecycle, aligning Spring’s solutions with customer goals to drive engagement and revenue, while measuring success through accurate forecasting and achieving revenue targets.
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Principal Customer Success Analyst - AI and Advanced Customer Analytics
Toast·Boston, MA·1 week ago
The Principal Customer Success Analyst - AI and Advance Customer Analytics at Toast is responsible for leveraging AI and Machine Learning to analyze customer interactions and deliver actionable insights. This role involves collaborating with various teams to enhance customer experience and operational efficiency through data-driven strategies.
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Customer Success Manager - Portfolio Accounts (Verticals)
Asana·Chicago·1 week ago
Asana’s Customer Success Manager for Portfolio Accounts will support a diverse book of business within the Nonprofit, Education, Government, and Healthcare sectors. This role involves guiding customers through successful deployment and long-term adoption of Asana's solutions while acting as a strategic thought partner and the voice of the customer for internal teams.
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Customer Success Manager, Fintech/BNPL
Stripe·US-Remote; West Coast ·2 weeks ago
The Customer Success Manager for Fintech/BNPL at Stripe is responsible for managing a portfolio of complex financial clients, ensuring their payment systems are optimized for global scale. This role involves delivering insights, conducting business reviews, and collaborating with internal teams to enhance customer satisfaction and drive account growth.
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Customer Success Manager
GitLab·Remote, North America·2 weeks ago
The Customer Success Manager at GitLab is responsible for helping customers realize the full value of the DevSecOps platform by driving adoption and measurable outcomes. This role involves building trusted advisor relationships, providing expert guidance, and translating product usage data into actionable recommendations.
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Manager, Customer Success, Scale AMER
Intercom·Chicago, Illinois·2 weeks ago
The Manager, Customer Success, Scale AMER at Intercom will lead a team focused on delivering high-impact customer experiences for hundreds of high-potential customers across the AMER region. This role involves building a scalable approach to customer success that integrates data, automation, and human guidance to foster customer growth and satisfaction.
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Enterprise Customer Success Manager
Samsara·Remote - IL·2 weeks ago
The Enterprise Customer Success Manager at Samsara is responsible for working closely with top customers to understand their unique challenges and customize solutions to meet their needs. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer satisfaction and drive long-term partnerships.
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Sr. Manager, Customer Success
Samsara·Remote - US·3 weeks ago
The Sr. Manager, Customer Success at Samsara is responsible for leading the Mid-Market Customer Success team, ensuring customer satisfaction and value realization. This role involves defining and executing customer success strategies while developing a high-performing team to foster long-term relationships with clients.
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Customer Success Manager (Mandarin Speaking)
Cloudflare·Hybrid·3 weeks ago
The Customer Success Manager (Mandarin Speaking) at Cloudflare is responsible for managing and growing the customer base in the APAC region. This role involves building strong relationships with key customer stakeholders and ensuring they leverage the capabilities of Cloudflare's platform to achieve their business objectives.
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Associate Customer Success Manager
Cloudflare·Hybrid·3 weeks ago
The Associate Customer Success Manager at Cloudflare is responsible for ensuring the success of Enterprise customers and managing their post-sale experience. This role acts as the primary point of contact for customers, focusing on delivering results on KPIs including revenue retention and helping customers generate value from their partnership with Cloudflare.
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Senior Payroll Customer Success Manager - EMEA
Remote.com·Remote-DACH·3 weeks ago
The Senior Payroll Customer Success Manager - EMEA at Remote.com is responsible for acting as the customer's trusted advisor in the payroll domain. This role focuses on building and maintaining strong relationships with customers, ensuring their success with payroll services, and driving long-term partnerships.
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Customer Success Manager
Cloudflare·Hybrid·3 weeks ago
The Customer Success Manager at Cloudflare is responsible for ensuring the success of Enterprise customers and managing their post-sale experience. This role involves acting as the primary point of contact for customers, delivering results on KPIs including revenue retention, and maintaining a deep understanding of Cloudflare's solutions to provide value-added support.
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Senior Customer Success Manager - Emerging Enterprise
Amplitude·Arlington, VA; Boston, MA; Charlotte, NC; New York, NY; Philadelphia, PA; Raleigh, NC; Remote - Northeast; Washington, DC·3 weeks ago
The Senior Customer Success Manager - Emerging Enterprise at Amplitude is responsible for ensuring the success of enterprise customers in achieving their product goals. This role involves building relationships with client executives, developing growth strategies in partnership with sales, and delivering value-based business reviews.
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Senior Manager, Enterprise Customer Success
Brex·New York, New York, United States·3 weeks ago
The Senior Manager, Enterprise Customer Success at Brex is responsible for leading and developing a high-performing team of Customer Success Managers focused on enterprise customers. This role involves driving customer adoption, retention, and expansion while ensuring the team achieves business goals through effective coaching and operational excellence.
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Senior Manager, Enterprise Customer Success
Brex·San Francisco, California, United States·3 weeks ago
The Senior Manager, Enterprise Customer Success at Brex is responsible for leading and developing a high-performing team of Customer Success Managers focused on enterprise customers. This role involves driving customer adoption, retention, and expansion while shaping customer strategy and ensuring the team meets business goals.
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Senior Manager, Enterprise Customer Success
Brex·Seattle, Washington, United States·3 weeks ago
The Senior Manager, Enterprise Customer Success at Brex is responsible for leading and developing a high-performing team of Customer Success Managers focused on enterprise customers. This role involves driving customer adoption, retention, and expansion while shaping customer strategy and ensuring the team meets business goals.
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Senior Manager, Enterprise Customer Success
Brex·Salt Lake City, Utah, United States·3 weeks ago
The Senior Manager, Enterprise Customer Success at Brex is responsible for leading and developing a high-performing team of Customer Success Managers focused on enterprise customers. This role involves driving customer adoption, retention, and expansion while ensuring a seamless customer experience through strategic leadership and operational excellence.
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Regional Manager, Customer Success - SLED
Okta·Chicago, Illinois; Washington, DC·4 weeks ago
The Regional Manager, Customer Success - SLED at Okta is responsible for leading and scaling the SLED team, focusing on customer retention and expansion in the public sector. This role involves team leadership, strategic execution, and collaboration across departments to ensure successful customer outcomes.
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Manager, Customer Success
SpringHealth·Remote·4 weeks ago
The Manager, Customer Success at SpringHealth will lead a team of Customer Success Managers focused on driving adoption, satisfaction, and retention among employer and health plan customers. This role involves collaborating cross-functionally, analyzing account performance, and maintaining strong client relationships to ensure exceptional value and measurable impact in mental healthcare.
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Customer Success Manager, EMEA
Cloudflare·Hybrid·4 weeks ago
The Customer Success Manager for EMEA at Cloudflare is responsible for ensuring the success of Enterprise customers by managing their post-sale experiences. This role involves building strong relationships, advocating for customer needs, and delivering results on key performance indicators, including revenue retention.
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Customer Success Manager - High Touch
Intercom·Chicago, Illinois·1 month ago
The Customer Success Manager at Intercom is responsible for building trusted advisor relationships with customers at the C-suite and executive level, ensuring they derive maximum value from the Intercom platform. This role involves guiding customers through their journey, developing success plans, and driving product adoption and solution expansion.
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Customer Success Manager - High Touch
Intercom·San Francisco, California·1 month ago
The Customer Success Manager at Intercom is responsible for building trusted relationships with customers, particularly at the C-suite level, to ensure they derive maximum value from the Intercom platform. This role involves guiding customers through their journey, developing success plans, and driving product adoption and engagement.
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Digital Customer Success Product Manager
Udemy·Austin, TX·1 month ago
The Digital Customer Success Product Manager at Udemy is responsible for driving the development and optimization of digital products and experiences that enhance customer success outcomes. This role involves working at the intersection of product strategy and customer success, leveraging data insights to build scalable solutions that help customers achieve their goals while contributing to business growth.
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Digital Customer Success Product Manager
Udemy·Denver, CO·1 month ago
The Digital Customer Success Product Manager at Udemy is responsible for driving the development and optimization of digital products and experiences that enhance customer success outcomes. This role involves working at the intersection of product strategy and customer success, leveraging data insights to build scalable solutions that help customers achieve their goals while contributing to business growth.
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Senior Director, Public Sector Customer Success
GitLab·Remote, US·1 month ago
The Senior Director, Public Sector Customer Success at GitLab is responsible for setting the vision and leading a distributed customer success organization focused on driving adoption and delivering exceptional customer experiences for public sector organizations. This role involves refining customer lifecycle programs and building strong relationships with stakeholders to enhance gross renewals and net retention.
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Customer Success Manager
Cloudflare·Hybrid·1 month ago
The Customer Success Manager at Cloudflare is responsible for ensuring customer satisfaction and managing all post-sale experiences. This role involves building strong relationships, understanding customer needs, and promoting the adoption of Cloudflare solutions to achieve desired outcomes.
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Customer Success Manager
Cloudflare·Hybrid·1 month ago
The Customer Success Manager at Cloudflare is responsible for ensuring the success of the company's largest Territory Mid-Market customers by managing their post-sale experiences. This role involves building strong relationships, maintaining product knowledge, and demonstrating the value of Cloudflare's services to drive customer satisfaction and retention.
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Customer Success Manager
Cloudflare·Hybrid·1 month ago
The Customer Success Manager at Cloudflare is responsible for ensuring customer satisfaction and managing all post-sale experiences. This role requires strong relationship-building, product knowledge, and project management skills to help customers adopt and optimize Cloudflare solutions effectively.
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Customer Success Manager
Cloudflare·Hybrid·1 month ago
The Customer Success Manager at Cloudflare is responsible for ensuring customer satisfaction and managing all post-sale experiences. This role requires strong relationship-building skills, product knowledge, and project management to help customers achieve their business goals with Cloudflare's solutions.
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Customer Success Manager
Cloudflare·Hybrid·1 month ago
The Customer Success Manager at Cloudflare is responsible for ensuring the success of Enterprise customers by managing their post-sale experiences. This role involves building strong relationships, advocating for customers, and delivering results on key performance indicators related to revenue retention.
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Customer Success Manager VI
Samsara·Remote - CA·1 month ago
The Customer Success Manager VI at Samsara is responsible for partnering with the company's largest and most complex customers to understand their operations and challenges. This role involves advising customers on leveraging Samsara's solutions and driving long-term initiatives to transform their physical operations while collaborating with cross-functional teams.
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Director, Data Engineering & Infrastructure (Customer Success)
Toast·Boston, MA·1 month ago
The Director of Data Engineering & Infrastructure in Customer Success will lead the strategy, architecture, and execution of data infrastructure initiatives across the Customer Success organization. This role involves designing a unified data model, ensuring data quality and governance, and managing a team of data engineers to enhance data-driven decision-making.
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Manager II, Customer Success
Samsara·Remote - US·1 month ago
The Manager I, Customer Success at Samsara is responsible for leading the Scale Customer Success Management team to enhance customer engagement, provide coaching, and foster a dynamic team culture. This role focuses on ensuring enterprise customers adopt Samsara's solutions and derive continuous business value throughout their lifecycle.
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Customer Success Associate
Samsara·Remote - US·1 month ago
The Customer Success Associate at Samsara is responsible for working closely with top customers to customize the Samsara platform to meet their needs, acting as a long-term partner. This role involves collaboration with various teams within the company, providing a unique opportunity to experience multiple aspects of a hyper-growth organization.
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Strategic Customer Success Manager - Public Sector
Samsara·Remote - GA·1 month ago
The Pub Sec Customer Success Manager IV at Samsara is responsible for working closely with large Public Sector customers to understand their unique challenges and customize Samsara's solutions to meet their needs. This role involves collaboration across various teams, including Sales, Support, and Product, to ensure customer success and satisfaction.
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Enterprise Customer Success Manager
Samsara·Remote - US·1 month ago
The Enterprise Customer Success Manager at Samsara is responsible for working closely with top customers to understand their unique challenges and customize Samsara's solutions to meet their needs. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer satisfaction and drive success.
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Customer Success Manager II
Samsara·Remote - US·1 month ago
The Customer Success Manager II at Samsara is responsible for working closely with top customers to understand their unique challenges and customize Samsara's solutions to meet their needs. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer satisfaction and drive operational efficiency.
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Customer Success Manager
Cloudflare·Hybrid; In-Office·1 month ago
The Customer Success Manager at Cloudflare is responsible for managing and growing the customer base in the India region. This role involves building strong relationships with customers, ensuring they leverage Cloudflare's platform effectively, and collaborating with internal teams to drive customer satisfaction and retention.
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Enterprise Customer Success Manager - Public Sector
Samsara·Remote - US·2 months ago
The Pub Sec Customer Success Manager III-2 at Samsara is responsible for working closely with top customers in the public sector to understand their unique challenges and customize Samsara's solutions to meet their needs. This role involves collaboration across various teams within the company to ensure customer satisfaction and operational efficiency.
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Senior Director, Customer Success Strategy
SpringHealth·New York (Hybrid)·2 months ago
The Senior Director of Customer Success Strategy at SpringHealth is responsible for architecting and refining the strategy, processes, and insights that drive Customer Success at scale. This leadership role collaborates with various departments to ensure a data-driven approach that enhances customer retention and revenue growth while delivering an exceptional experience.
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Enterprise Customer Success Manager
Samsara·Remote - IN Metro·2 months ago
The Enterprise Customer Success Manager at Samsara is responsible for partnering with top customers to understand their unique challenges and customize solutions to enhance their operations. This role involves collaboration across various teams, including Sales and Support, to ensure customer satisfaction and success in utilizing Samsara's platform.
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Enterprise Customer Success Manager
Samsara·Remote - GA·2 months ago
The Enterprise Customer Success Manager at Samsara is responsible for working closely with top customers to understand their unique challenges and customize solutions to meet their needs. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer satisfaction and drive operational efficiency.
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Strategic Customer Success Manager
SpringHealth·Remote·2 months ago
The Strategic Customer Success Manager at Spring Health is responsible for building and managing relationships with the company's largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring’s solutions with customer goals to drive engagement and revenue.
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Senior Customer Success Manager
SpringHealth·Remote·2 months ago
The Senior Customer Success Manager at Spring Health is responsible for managing an enterprise book of business, building relationships, and demonstrating the value of mental health solutions. This role involves overseeing the customer lifecycle, from implementation to contract renewals, while collaborating cross-functionally to enhance customer feedback and support sales efforts.
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