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Manager, Customer Success
GitLab·Remote, United States·2 days ago
The Manager, Customer Success at GitLab will lead a North America-based team focused on helping customers realize value through strong adoption and measurable outcomes. This role involves coaching team members, managing resource assignments, and developing senior-level relationships with customers while collaborating with various internal teams.
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Customer Success Architect
GitLab·Remote, United States·2 days ago
As a Customer Success Architect at GitLab, you will serve as a strategic advisor to key customers, helping them align GitLab's DevSecOps platform with their business objectives. Your role involves guiding customers through their journey post-sale, ensuring successful adoption and utilization of the platform while collaborating with various internal teams to address customer needs.
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Manager, Customer Success Engineering
GitLab·Remote, United States·3 days ago
The Manager, Customer Success Engineering at GitLab is responsible for enhancing developer productivity and operational efficiency through the intelligent orchestration platform for DevSecOps. This role emphasizes collaboration, innovation, and the incorporation of AI into workflows to drive efficiency and impact.
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Customer Success Manager
Samsara·Remote - US·4 days ago
The Customer Success Manager at Samsara plays a crucial role in ensuring customers adopt the platform effectively, realize business value, and confidently renew and expand their usage. This position involves cross-functional collaboration with various teams to address customer needs and provide tailored solutions, focusing on a more technical approach to account management.
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Senior Manager, CPG Customer Success
Instacart·United States - Remote·5 days ago
The Senior Manager, CPG Customer Success at Instacart is responsible for leading a team of Customer Success professionals to drive customer value delivery and satisfaction with Instacart Insights' SaaS solutions. This role involves overseeing the customer journey from onboarding to full adoption, while shaping the future of the Customer Success organization through strategic planning and continuous improvement.
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Manager, Customer Success (San Francisco or Denver)
Datadog·Denver, Colorado, USA; San Francisco, California, USA·1 week ago
As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts customer experience and retention at scale, providing an opportunity to join a leading company in the space and see your contributions firsthand.
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Digital & Scaled Customer Success Program Manager
Asana·Chicago·2 weeks ago
The Digital & Scaled Customer Success Program Manager at Asana is responsible for executing and managing digital customer success programs. This role involves designing customer journeys, managing vendor relationships, and ensuring program governance while collaborating across various teams to enhance customer engagement and adoption of Asana's platform.
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Manager, Customer Success
Asana·San Francisco·3 weeks ago
The Manager, Customer Success at Asana is responsible for leading the Enterprise Accounts team, focusing on the health, growth, and strategic value delivery of critical enterprise customer relationships. This role involves coaching a team of Customer Success Managers, designing scalable programs for customer adoption, and collaborating with cross-functional teams to enhance customer experience and product usage.
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Strategic Customer Success Manager - US Public Sector
Samsara·Remote - US·3 weeks ago
The Strategic Customer Success Manager for the US Public Sector at Samsara will work closely with top customers to understand their unique challenges and advise on customizing Samsara's solutions to meet their needs. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer operations and drive efficiency.
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Enterprise Customer Success Manager - Public Sector
Samsara·Remote - US·3 weeks ago
The Enterprise Customer Success Manager at Samsara is responsible for working closely with top customers in the public sector to understand their unique challenges and customize Samsara's solutions to meet their needs. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer satisfaction and drive operational efficiency.
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Customer Success Manager
Samsara·Remote - US·3 weeks ago
The Customer Success Manager at Samsara is responsible for helping customers adopt the Connected Operations™ Cloud platform, ensuring they realize measurable business value and manage a portfolio of 100-200 named accounts. This role involves working cross-functionally with various teams to customize solutions for customers and support their long-term success.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·3 weeks ago
The Jr. Customer Success Manager role at Process Street is an entry-level position focused on building relationships with customers, guiding them through implementation and onboarding, and supporting their ongoing needs. The role emphasizes collaboration with various departments to enhance customer experience and drive product improvements.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·3 weeks ago
The Jr. Customer Success Manager role at Process Street involves building trusted relationships with customers, guiding them through implementation and onboarding, and supporting their ongoing needs. This entry-level position focuses on helping customers derive value from the product while contributing to the overall customer success strategy.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·3 weeks ago
The Jr. Customer Success Manager role at Process Street involves building trusted relationships with customers, guiding them through implementation and onboarding, and supporting their ongoing needs. This entry-level position focuses on enhancing customer satisfaction and driving product engagement.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·3 weeks ago
The Jr. Customer Success Manager role at Process Street involves building trusted relationships with customers, guiding them through implementation and onboarding, and supporting their ongoing needs. This entry-level position is focused on ensuring customer satisfaction and identifying opportunities for growth within the customer base.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·3 weeks ago
The Jr. Customer Success Manager role at Process Street involves building trusted relationships with customers, guiding them through implementation and onboarding, and supporting their ongoing needs. This entry-level position focuses on helping customers derive value from the product while contributing to the overall customer success strategy.
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Customer Success Director
MavenClinic·Remote·4 weeks ago
The Customer Success Director at Maven Clinic will lead initiatives to enhance customer satisfaction and engagement, ensuring that clients receive optimal support and access to Maven's comprehensive women's and family health programs. This role involves collaborating with various teams to drive customer success and improve clinical outcomes.
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Sales Engineer (Customer Success)
Datadog·Denver, Colorado, USA·4 weeks ago
The Sales Engineer (Customer Success) at Datadog is responsible for providing technical expertise to qualify and close opportunities with customers and partners. This role involves collaborating with cross-functional teams, delivering product presentations, and advocating for customer needs while ensuring a positive onboarding experience.
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Enterprise Customer Success Manager II
Samsara·Remote - US·4 weeks ago
The Enterprise Customer Success Manager II at Samsara is responsible for working closely with the company's largest Fleet customers to understand their unique challenges and advise them on leveraging Samsara's solutions. This role involves cross-functional collaboration with Sales, Support, Sales Engineering, and Product teams to enhance customer satisfaction and drive operational improvements.
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Enterprise Customer Success Manager
Samsara·Remote - US·4 weeks ago
The Enterprise Customer Success Manager at Samsara is responsible for driving adoption and maximizing long-term value for the company's largest and most complex customers. This role involves strategic guidance to influence customer operations and collaboration with various internal teams to achieve multi-year business goals.
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Customer Success Associate (Spanish Speaking)
Datadog·Boston, Massachusetts, USA·4 weeks ago
As a Customer Success Associate, you will focus on building long-term relationships with customers, driving product adoption, and identifying growth opportunities. You will manage a high volume of accounts, ensuring a positive customer experience while collaborating with internal teams to address customer needs.
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Customer Success Associate (Portuguese Speaking)
Datadog·Boston, Massachusetts, USA·4 weeks ago
As a Customer Success Associate, you will focus on building long-term strategic relationships with customers, driving product adoption, and identifying growth opportunities. The role involves managing customer requests, acting as an advisor, and collaborating with internal teams to ensure a positive customer experience.
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Sales Engineer 2 (Customer Success) - Denver
Datadog·Denver, Colorado, USA·1 month ago
The Sales Engineer 2 at Datadog plays a crucial role in qualifying and closing opportunities by providing technical expertise throughout the sales cycle. This position involves collaborating with Customer Success Managers and various cross-functional teams to align customer objectives with Datadog's platform, while delivering tailored product demonstrations and managing technical evaluations.
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Enterprise Customer Success Manager
Samsara·Remote - US·1 month ago
The Enterprise Customer Success Manager at Samsara is responsible for partnering with mid-to-large enterprise accounts to drive business transformation by developing multi-year success plans and aligning with executive stakeholders. This role involves cross-functional collaboration to ensure that the platform's innovations address real-world operational challenges, ultimately improving safety, efficiency, and sustainability in various industries.
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Enterprise Core Customer Success Manager
Samsara·Remote - US·1 month ago
The Enterprise Core Customer Success Manager at Samsara is responsible for working closely with top customers to understand their unique challenges and customize Samsara's solutions to meet their needs. This role involves collaboration with various teams within the company to ensure customer satisfaction and long-term partnership.
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Manager II, Customer Success
Samsara·Remote - US·1 month ago
The Manager II, Customer Success at Samsara will lead efforts to enhance customer satisfaction and drive the adoption of the Connected Operations™ Cloud platform. This role involves collaborating with teams to deliver impactful solutions and support customers in improving their operational efficiency.
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Customer Success Manager
Samsara·Remote - US·1 month ago
The Customer Success Manager at Samsara is responsible for ensuring customers adopt the platform, realize measurable business value, and renew and expand their usage. This role involves working closely with top customers to understand their unique challenges and advising on how to customize Samsara for their needs, while collaborating with various internal teams.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·1 month ago
The Jr. Customer Success Manager role at Process Street involves building trusted relationships with customers, guiding them through implementation and onboarding, and supporting their ongoing needs. This entry-level position focuses on helping customers derive value from the product and contributing to the overall customer success strategy.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·1 month ago
The Jr. Customer Success Manager role at Process Street involves building trusted relationships with customers, guiding them through implementation and onboarding, and supporting their ongoing needs. This entry-level position focuses on enhancing customer satisfaction and driving product engagement while collaborating with various departments.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·1 month ago
The Jr. Customer Success Manager role at Process Street involves building trusted relationships with customers, guiding them through implementation and onboarding, and supporting existing customers by answering questions and highlighting new features. This entry-level position is designed for individuals who enjoy working with people and solving problems, contributing to the overall customer experience and product development.
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Jr. Customer Success Manager (Remote)
ProcessStreet·PT Remote·1 month ago
The Jr. Customer Success Manager role at Process Street is an early-career position focused on building trusted relationships with customers, guiding them through implementation and onboarding, and supporting their ongoing needs. This role emphasizes customer engagement and collaboration with various departments to enhance the product experience.
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Customer Success Manager, High Touch
Intercom·San Francisco, California·1 month ago
The Customer Success Manager, High Touch at Intercom is responsible for partnering with large and complex customers to enhance their AI-driven customer service experience. This role involves developing trusted advisor relationships, facilitating requirements gathering, and collaborating with engineers to optimize customer solutions.
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Customer Success Manager, High Touch
Intercom·Chicago, Illinois·1 month ago
The Customer Success Manager, High Touch at Intercom is responsible for partnering with large and complex customers to enhance their AI-driven customer service experience. This role involves developing trusted advisor relationships, facilitating requirements gathering, and collaborating with engineers to optimize customer solutions.
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Enterprise Customer Success Manager - Denver
Datadog·Denver, Colorado, USA·1 month ago
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and build strong relationships with our largest customers. You will advocate for the customer internally, focusing on a positive experience while identifying growth opportunities and delivering measurable business results.
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Manager, Customer Success - Boston
Datadog·Boston, Massachusetts, USA·1 month ago
As a Manager, Customer Success, you will lead and develop teams, coaching Customer Success Managers (CSMs) to enhance customer experience and retention. This role involves driving the renewal and expansion sales cycle while fostering strong customer relationships and collaborating cross-functionally to achieve positive outcomes.
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Customer Success Specialist
DoorDash·Los Angeles, CA·1 month ago
The Customer Success Manager at DoorDash is responsible for driving the long-term success of customers by managing a mid-sized portfolio and ensuring personalized engagement. This role focuses on customer adoption, retention, and growth through tailored success plans and collaboration with cross-functional teams.
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Enterprise Customer Success Manager - Public Sector
Samsara·Remote - US·2 months ago
The Enterprise Customer Success Manager - Public Sector at Samsara is responsible for working closely with top customers to understand their unique challenges and customize solutions to meet their needs. This role involves collaboration across various teams to enhance customer satisfaction and drive operational efficiency in public sector organizations.
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Head of Digital and Scaled Customer Success
Asana·San Francisco·2 months ago
The Head of Digital and Scaled Customer Success at Asana is responsible for leading a team that designs and implements automated, data-driven programs to enhance customer retention and engagement. This role focuses on developing tech-touch strategies and optimizing operations to drive customer lifetime value, while also collaborating cross-functionally to align stakeholders on the digital customer success vision.
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Supervisor, Customer Success Team
Coinbase·Remote - Cyprus·2 months ago
The Supervisor of the Customer Success Team at Coinbase will lead a team responsible for ensuring quality and regulatory compliance in customer communications. This role involves monitoring performance, managing escalations, and collaborating with various departments to enhance customer experience in alignment with regulatory standards.
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Enterprise Customer Success Manager - Chicago
Datadog·Chicago, Illinois, USA·2 months ago
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and build strong relationships with our largest and most strategic customers. You will advocate for the customer internally, focusing on a positive customer experience while identifying growth opportunities and delivering measurable business results.
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Enterprise Customer Success Manager - East
Datadog·Boston, Massachusetts, USA; New York, New York, USA·2 months ago
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and build strong relationships with our largest and most strategic customers. The role focuses on advocating for the customer internally while ensuring a positive customer experience and identifying growth opportunities.
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AI Engineer, Customer Success
Samsara·Remote - US·3 months ago
The Applied AI Specialist in Commercial Customer Success at Samsara is responsible for designing, building, testing, deploying, and maintaining AI solutions that enhance customer operations. This role involves managing the full lifecycle of AI agents to ensure they remain relevant and effective as customer needs evolve.
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Lead Enterprise Revenue Architect (Customer Success)
Gong·Remote (US)·3 months ago
The Lead Enterprise Revenue Architect at Gong is responsible for partnering with senior leaders to drive revenue transformation using Gong's AI Operating System. This role involves architecting workflows, managing change initiatives, and ensuring customer value realization across the revenue lifecycle.
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Senior Customer Success Operations Manager
GitLab·Remote, US·3 months ago
As a Manager, Customer Success Operations at GitLab, you will own the operational processes, reporting, and programs that support the Customer Success Management function. This role involves partnering closely with various teams to build effective operational foundations and drive improvements in processes and systems.
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Director of Customer Success
Instacart·United States - Remote·5 months ago
The Director of Customer Success at Instacart will lead the Retailer Success organization for the enterprise software portfolio, focusing on commercial customer success outcomes such as net revenue retention, gross revenue retention, and customer satisfaction. This role involves managing a team and collaborating closely with various departments to drive growth and adoption of Instacart's software products.
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Sr. Manager, Customer Success
Samsara·Remote - US·8 months ago
The Sr. Manager, Customer Success at Samsara is responsible for leading the Mid-Market Customer Success team, ensuring customer satisfaction and value realization. This role involves defining and executing customer success strategies while developing a high-performing team to foster long-term relationships with clients.
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Customer Success Manager, Scale
Intercom·Chicago, Illinois·10 months ago
The Customer Success Manager 2 at Intercom is responsible for driving product adoption and ensuring customer success with the company's AI-powered solutions. This role involves designing engagement strategies, monitoring customer health signals, and collaborating with various teams to enhance the customer journey.
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Commercial Customer Success Manager (Key Accounts) - Denver or San Francisco
Datadog·Denver, Colorado, USA·10 months ago
As a Customer Success Manager at Datadog, you will drive product attachment and build strong relationships with existing customers through onboarding, upselling, and cross-selling. The role emphasizes relationship management and advocating for customer needs while collaborating with internal teams to enhance customer experience.
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Commercial Customer Success Manager (Key Accounts)
Datadog·Boston, Massachusetts, USA·10 months ago
As a Customer Success Manager at Datadog, you will drive product attachment and build strong relationships with existing customers through onboarding, upselling, and cross-selling. The role focuses on advocating for customer needs and ensuring a positive experience while collaborating with various internal teams.
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Customer Care Expert - Enterprise
Toast·Omaha, NE·2 days ago
The Customer Care Expert - Enterprise at Toast provides advanced technical support to complex enterprise clients, including corporate restaurant brands and national franchises. This role involves troubleshooting a variety of technical issues, managing inbound case traffic, and effectively communicating solutions to diverse audiences.
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