Manager, Billing

Our Mission: To Eliminate Every Barrier To Mental Health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,

Precision Mental Healthcare

, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a

net positive ROI

for employers and we are the only company in our category to earn

external validation

of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Associate Director of Revenue Cycle, the

Manager, Billing

will lead a high-performing team responsible for managing all aspects of the billing team, which includes but is not limited to, getting all claims successfully from the point of documentation by the provider to the appropriate party for payment. This

remote

role is part of the

Operations

team and plays a critical role in ensuring a seamless and patient-centered billing experience while improving internal processes and service performance.

At Spring Health we value internal mobility. We have identified a strong internal candidate for this position. We still encourage candidates to apply.

What You’ll Do

Manage and develop a team of Billing Specialists responsible for end-to-end claims processing, from provider documentation through claim submission

Monitor workflows and systems to ensure timely, accurate submission of claims to the appropriate party (payer, employer, or patient)

Analyze and address rejection trends, leading root cause resolution and implementing scalable solutions

Collaborate cross-functionally with Clinical Operations, Customer Success, and Product teams to improve billing accuracy and reduce friction

Ensure compliance with payer requirements, industry standards, and internal quality metrics

Track and report team performance against SLAs and operational KPIs

Support new program launches and operational changes that impact billing workflows

What Success Looks Like In This Role

Timely Submission

≥95% of claims submitted within 5 days of provider documentation

Rejection Rate Reduction

5% reduction in claims rejections within 6 months through systemic fixes

Rework Rate

≤5% of claims require rework post-submission

Team Accuracy

≥95% accuracy rate in charge entry and claim creation

Resolution Time

Rejected claims reprocessed and resolved within 3 business days

Team Engagement

Increase Billing Team Thriving Score by 5 percentage points per cycle

What you’ll bring

5+ years of progressive experience in healthcare billing, revenue cycle management, or patient financial services

2+ years of direct people management experience in a patient-facing or customer support environment

Deep expertise in billing operations, payer rules, and patient responsibility workflows

Proven ability to coach, develop, and motivate high-performing teams

Strong analytical and problem-solving skills with experience improving performance through KPIs and data

Exceptional written and verbal communication skills; confident navigating patient escalations and cross-functional partnerships

The target base salary range for this position is

$97,000 - $113,500

and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using

Radford Global Compensation Database

at minimum to ensure competitive and fair pay.

Benefits Provided By Spring Health

Note

: We have even more benefits than listed

here

and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to

One Medical

accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

Employer sponsored 401(k) match of up to 2% for retirement planning

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

We offer competitive paid time off policies including vacation, sick leave and company holidays.

At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

Access to

Noom

,

a weight management program—based in psychology, that’s tailored to your unique needs and goals.

Access to fertility care support through

Carrot

, in addition to $4,000 reimbursement for related fertility expenses.

Access to

Wellhub

,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

Access to

BrightHorizons

, which provides sponsored child care, back-up care, and elder care

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement?

Research shows

that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to

Thrive

. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health:

Our Values

Our Privacy Policy

https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.