Federal Support Engineering 2 - Denver

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team

and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform

Reproduce technical issues and dive into Datadog’s 600+ integrations

Participate in product conversations with internal teams based on feedback from client interactions

Acquire expertise across all Datadog GovCloud product areas.

Work from a Datadog office 3 - 5 days per week

Who You Are

Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)

Experienced using SalesForce GovCloud Plus, Jira, Confluence, or similar software

An engineer with previous technical troubleshooting and/or programming experience

Self-motivated, detail-attentive, and have a desire for continuous learning

A critical thinker who defaults to a client-centric approach

An effective written and verbal communicator

A tinkerer with some programming experience and a basic knowledge of Linux

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits And Growth

Generous and competitive

global

and

US benefits

New hire stock equity (RSUs) and employee stock purchase plan

Continuous career development and pathing opportunities

Product training to develop an in-depth understanding of our product and space

Best in breed onboarding

Internal mentor and buddy program cross-departmentally

Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

To conform to US export control regulations, candidates should be eligible for any required authorizations from the US government.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The Reasonably Estimated Yearly Salary For This Role At Datadog Is

$77,000

—

$103,000 USD

About Datadog

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on

Instagram

,

LinkedIn,

and

Datadog Learning Center.

Equal Opportunity At Datadog

Datadog is proud to offer

Equal Employment Opportunity

to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our

Candidate Legal Notices

for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete

this form

. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy And Ai Guidelines

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s

Applicant and Candidate Privacy Notice

. For information on our AI policy, please visit

Interviewing at Datadog AI Guidelines

.