Company Operations Lead

Role Description

We’re looking for an Operations Lead to act as a bridge between the Office of the CEO

(OCEO)

and Dropbox’s business units, helping operationalize our company-wide business rhythms with rigor, clarity, and consistency.

Dropbox is an operationally heavy company; we believe that sweating the details of how work gets done drives better results. This role sits at the center of that philosophy. While there are known operating rhythms and mechanisms to support

(e.g.,

planning, roadmapping, launch, QBRs, Board processes), the exact scope of this role will evolve based on where leverage is most needed. We’re looking for someone who can step into ambiguity, identify friction or gaps, and independently shape high-impact solutions.

This is an individual-contributor role requiring comfort working with executive leaders, Chiefs of Staff, embedded operational teams, and EPD partners. The ideal candidate is scrappy, detail-oriented, and systems-minded — someone who can quickly build context, earn trust, and drive clarity in complex environments.

Responsibilities

Partner with Chiefs of Staff and embedded operational teams to support and strengthen company-wide operating rhythms

Act as operational

“glue”

—

identify inefficiencies, reduce duplication, and build scalable workflows, systems, and mechanisms that lower operational overhead while preserving rigor

Uphold and reinforce the quality bar for executive-facing deliverables, including strategic plans, business reviews, board-ready materials, and in-quarter execution updates

Distill complex processes and expectations into simple, concise guidance and resources accessible to all employees

Enable Dropboxers at all levels to operate effectively within company frameworks through training, resources, and hands-on support

Pilot and iterate on improvements to company-wide operating mechanisms, incorporating feedback and learning along the way

Lead ad hoc projects in support of the CEO’s top priorities, owning work end-to-end from

inception to

delivery

Represent the CEO’s vision and priorities in cross-functional contexts while building strong, trusted relationships with internal stakeholders

Handle sensitive information with discretion and maintain composure while operating in a fast-moving, evolving environment

Requirements

8+ years of experience in operations, program management, business operations, product operations, consulting, or similar roles in complex, cross-functional environments

Demonstrated ability to thrive in ambiguity and independently define scope where it does not yet exist

Proven experience building, improving, or scaling operational systems, processes, or program management frameworks

Strong attention to detail paired with the judgment to know where rigor matters most

Ability to move quickly, make sound judgment calls, and adapt in real time without sacrificing quality

Excellent written and verbal communication skills, with experience synthesizing complex information into clear, executive-ready outputs, as well as creating simple, concise resources accessible to all employees

High degree of ownership and independence; able to navigate ambiguity, influence without authority, and drive work to completion across organizational boundaries

Scrappy and resourceful, with a willingness to roll up your sleeves while also thinking systemically

Collaborative, team-first mindset with a strong desire to help the broader organization succeed

Proven ability to remain calm, thoughtful, and effective in high-pressure or high-visibility situations

High integrity and strong judgment when handling confidential or sensitive information

Preferred Qualifications

Experience At A Saas Company, Working On Roadmapping, Launch Planning, Or In Product Operations

Compensation

US Zone 1

This Role Is Not Available In Zone 1

US Zone 2

$143,800

—

$194,600 USD

US Zone 3

$127,800

—

$173,000 USD