Account Manager, Upsell and Renewal

Our Mission: To Eliminate Every Barrier To Mental Health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,

Precision Mental Healthcare

, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a

net positive ROI

for employers and we are the only company in our category to earn

external validation

of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We’re seeking a dynamic and driven Account Manager, Upsell and Renewal to join our Customer Success team, focused on expanding Spring Health’s footprint within our enterprise customer base. This role is responsible for identifying and driving new revenue opportunities by uncovering additional product and service needs among our current customer base. As a crucial part of the team, the Account Manager will collaborate closely with the Customer Success team to cultivate strong relationships, understand each customer’s unique needs, and align them with Spring Health's solutions. This is a full-time remote position on our team that may require travel up to 30% of the year.

What You’ll Do

Account Expansion

: Identify whitespace and pursue new opportunities within existing enterprise accounts to expand the adoption of Spring Health’s offerings. Build business cases to demonstrate the need and value to expand their current mental health offering.

Account Retention

Collaborate with the Customer Success team to build out a unique renewal strategy for each customer, including their expansion and margin-specific goals.

Relationship Building

: Partner with the Customer Success team to develop meaningful relationships with key stakeholders, including HR leaders at the VP level and above as well as CFOs, within our largest customers.

Consultative Selling

: Understand customer goals, pain points, evolving business needs buying cycles, and areas of opportunity to deliver targeted recommendations, positioning Spring Health as an essential partner in enhancing their mental health offerings.

Ownership of Commercial Execution: Manage the full commercial cycle for customer expansions and renewals, from initial discovery and product demonstration to pricing, negotiation, and final contract execution.

Quota Achievement

: Meet and exceed a set revenue target by closing renewal and upsells from assigned enterprise customers, contributing directly to the company’s growth.

Cross-Functional Collaboration

: Work with Customer Success, Sales, Strategic Alliances, Product, Operations and Marketing teams to ensure customer needs are met and value is continuously delivered. Provide customer feedback to influence product roadmap.

Market Intelligence

: Stay current on mental health industry trends, competitive offerings, and the evolving needs of HR and finance decision-makers.

What Success Looks Like In This Role

Achieving an upsell quota by establishing strong customer relationships with our enterprise partners and leveraging internal relationships to understand the needs of our customers.

What You’ll Bring

Proven experience in an account management or sales role, ideally with a focus on customer expansion and growth within enterprise accounts.

Demonstrated success in consultative selling, particularly with large, complex customers in a complex renewal environment.

Strong understanding of HR and CFO dynamics, with the ability to effectively engage and influence these decision-makers.

Passion for advancing mental health care and improving employee well-being.

Outstanding communication and presentation skills as well as a thoughtful and collaborative approach to sales to existing customers

Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity

Strong background and track record of success as an individual contributor, with experience closing 6-figure deals and exceeding a quota.

Humility, resourcefulness, directness, ambition, extreme comfortability with change.

Emotional intelligence and an empathetic nature.

The ability to travel up to 30% of the year to meet with existing customers, build relationships and close expansion deals.

While not required, experience in employee benefits is strongly preferred, whether as a producer or consultant/broker

The target base salary range for this position is

$106,400 - $138,400

and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience,

Location

, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using

Radford Global Compensation Database

at minimum to ensure competitive and fair pay.

Benefits Provided By Spring Health

Note

: We have even more benefits than listed

here

and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual

One Medical

account which is valued at $199/year per user. HSA and FSA plans are also available.

Employer sponsored 401(k) match of up to 2%

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary

We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.

Access to fertility care support through

Carrot

, in addition to $4,000 reimbursement for related fertility expenses.

Access to

Wellhub

, an on-demand virtual benefit that provides wellbeing coaching, and budget management.

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement?

Research shows

that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to

Thrive

. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health:

Our Values

Our Privacy Policy

https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.