Your phone rings. A customer needs help. You solve their problem in under five minutes, mark the ticket resolved, and take a sip of coffee—in your kitchen, wearing slippers.
This is what 4.5 million Americans do every day. Customer service went remote during the pandemic and never went back. Companies discovered what workers already knew: you don't need a cubicle to help people.
The result? A gold rush of remote customer service jobs. And with 71,000 people searching for these positions every month, companies are competing for talent.
Here are 15 companies actively hiring remote customer service reps, what they pay, and how to land the job.
Why Customer Service Went (And Stayed) Remote
For companies: 40% lower real estate costs, access to nationwide talent pools, 24/7 coverage across time zones without night shift premiums, and lower turnover (remote workers stay 13% longer on average).
For workers:
- No commute (average American saves 55 minutes daily)
- Flexible schedules, especially for parents and caregivers
- Work from anywhere with reliable internet
- Often better work-life balance
The math works for everyone. That's why remote customer service isn't a trend—it's the new default.
What Remote Customer Service Jobs Pay
Let's talk numbers. Remote customer service salaries vary by company, experience, and specialization:
| Level | Salary Range | What You're Doing |
|---|---|---|
| Entry Level | $32,000 - $42,000 | Phone/chat support, basic troubleshooting |
| Experienced | $42,000 - $52,000 | Complex issues, some specialization |
| Senior/Lead | $50,000 - $65,000 | Escalations, team support, training |
| Technical Support | $45,000 - $70,000 | Product-specific technical issues |
| Customer Success | $55,000 - $85,000 | Relationship management, retention |
Many companies also offer performance bonuses ($2,000-$8,000/year), health insurance (even for some part-time roles), equipment stipends ($500-$1,500), and internet reimbursement ($50-$100/month).
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15 Companies Hiring Remote Customer Service Reps
Major Brands
1. Amazon — $16-$22/hour, seasonal and permanent positions, various shifts including overnight. Massive customer service team constantly hiring. Positions include phone support, chat support, and email response. They provide equipment and paid training. Best for people who want stability with a major brand and don't mind structured metrics.
2. American Express — $20-$28/hour, full-time with benefits, flexible shifts. Consistently ranks as one of the best customer service employers. Remote reps help cardholders with account questions, dispute resolution, and travel booking. Excellent benefits package. Best for those seeking premium benefits and a prestigious company name.
3. Apple (At-Home Advisors) — $19-$26/hour, full-time and part-time, consistent schedule required. Help customers with technical support for Apple products. They ship you an iMac, headset, and everything else you need. Extensive paid training. Best for Apple enthusiasts who enjoy technical problem-solving.
Healthcare & Insurance
4. CVS Health — $17-$23/hour, full-time with benefits, various shifts including evenings/weekends. Healthcare customer service is booming. CVS hires remote reps to help with pharmacy questions, insurance inquiries, and appointment scheduling. Best for those interested in healthcare without clinical credentials.
5. UnitedHealth Group — $17-$25/hour, full-time with benefits, business hours typically. Healthcare support roles helping members navigate insurance, find providers, and understand benefits. Growing rapidly. Best for those interested in healthcare administration.
6. Progressive Insurance — $17-$24/hour, full-time with benefits, various shifts. One of the largest insurers in the US, Progressive hires remote reps for claims support, policy questions, and sales. Comprehensive training provided. Best for those interested in insurance industry careers.
Healthcare and insurance companies are hiring aggressively for remote support. These roles often pay above average and offer excellent benefits, with no clinical credentials required.
Financial Services
7. Discover Financial — $18-$24/hour, full-time with benefits, primarily daytime with some flexibility. Discover's call center is primarily remote. Reps handle credit card inquiries, payment questions, and account services. Strong training program. Best for those interested in financial services without a finance degree.
8. Intuit (TurboTax) — $18-$30/hour (seasonal rates higher), seasonal (November-April) and year-round, full-time during tax season. Tax season means massive hiring. Intuit trains you on tax basics—no CPA required. Seasonal work that can convert to permanent. Best for numbers-oriented people looking for seasonal income.
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Travel & Retail
9. Delta Air Lines — $18-$25/hour, full-time and seasonal, 24/7 operation with various shifts. Remote reservation agents help travelers book flights, manage changes, and resolve issues. Flight benefits are a major perk—free standby travel for employees. Best for travel lovers who want flight perks.
10. Williams-Sonoma — $15-$20/hour, seasonal and permanent, flexible with often part-time available. Help customers with orders for Williams-Sonoma, Pottery Barn, and West Elm. Product discounts are a nice perk. Best for those who love home goods and want employee discounts.
Tech & E-Commerce
11. Shopify — $19-$26/hour, full-time, flexible within core hours. Shopify's support team helps merchants build and run their online stores. More technical than typical customer service, with room to grow into specialized roles. Best for people interested in e-commerce and entrepreneurship.
12. Zapier — $60,000-$85,000/year, full-time, async-first and flexible. Zapier is fully remote and pays at the top of the market. Their support team helps users with automation workflows. More technical, but they train you. Best for tech-curious people who want premium remote culture and pay.
Outsourcers (Entry-Level Friendly)
BPO (Business Process Outsourcing) companies like Liveops, Teleperformance, and TTEC are the easiest way to break into remote customer service. They're always hiring, provide paid training, and don't require experience.
13. Liveops — $12-$25/hour (varies by program), independent contractor, you choose your hours. Operates differently—you're a contractor who picks up shifts through their platform. Work for multiple brands. True flexibility but no benefits. Best for those who need maximum schedule control and already have their own benefits.
14. Teleperformance — $14-$20/hour, full-time and part-time, 24/7 operation with various shifts. Massive outsourcing company that hires for dozens of brands. Entry-level friendly with lots of openings. Best for entry-level candidates who need a foot in the door.
15. TTEC — $15-$22/hour, full-time and part-time, various shifts including overnight. Another major outsourcer with remote positions for multiple brands. Often provides equipment and offers flexible scheduling. Best for those seeking variety (different brands/campaigns).
Decode Any Job Posting
Paste a job description and get instant insights: what they really want, red flags to watch, and how to stand out.
Skills You Need (And Don't Need)
What You Actually Need:
Communication skills — Can you explain things clearly? Can you de-escalate frustrated customers? This is 80% of the job.
Typing speed — For chat and email roles, 40+ WPM is typically required. Test yourself at typing.com.
Reliable internet — Most companies require minimum 25 Mbps download speed and wired ethernet connection.
Quiet workspace — Background noise is a dealbreaker. You need a door that closes.
Basic computer skills — Navigate multiple windows, use web browsers, learn new software quickly.
What You DON'T Need:
Very few companies require college degrees. Many train from scratch. No technical certifications needed. Most companies provide equipment.
Browse jobs that don't require a degree →
How to Stand Out When Applying
1. Emphasize Relevant Experience (Even If It's Not "Customer Service")
Retail, food service, volunteering, any job where you helped people—it counts. Translate it:
❌ "Worked at Starbucks for 2 years"
✅ "Resolved 100+ customer interactions daily in fast-paced environment, maintaining positive demeanor during rush periods"
2. Prove Your Remote Readiness
Companies worry about remote workers getting distracted. Address this directly by mentioning your dedicated workspace, reliable high-speed internet, and any previous remote work or remote learning.
3. Show You Can Type
For chat roles, include your typing speed. "65 WPM with 98% accuracy" tells them you can handle chat volume.
4. Research the Company's Product
If you're applying to support Shopify merchants, set up a free Shopify trial store first. If it's Apple, know the current product lineup. Show genuine interest.
5. Practice the Interview
Remote customer service interviews often include situational questions, role plays, typing tests, and technical assessments. Practice out loud. Record yourself. Get comfortable with your webcam.
Entry Points If You're Just Starting Out
Option 1: Seasonal roles at companies like Intuit, Amazon, and Williams-Sonoma hire thousands with minimal requirements. Perform well and convert to permanent.
Option 2: Contractor platforms like Liveops let you start immediately. Build experience, then apply to better-paying permanent roles.
Option 3: Smaller companies and startups often hire customer support with less formal requirements.
Browse entry-level remote jobs →
Customer Service as a Career Launchpad
Here's what people don't realize: customer service is a career starting point, not a dead end.
Where customer service leads:
- Customer Success Manager ($65K-$100K) — You graduate from reactive support to proactive account management
- Operations — You understand customer pain points, making you valuable in ops roles
- Product — Customer-facing experience is gold for product managers
- Training & Development — Experienced reps often move into training new hires
- Quality Assurance — Reviewing interactions and improving processes
Many executives started in customer service. It teaches you the business from the customer's perspective—invaluable knowledge.
Remote Customer Service for Different Schedules
For parents: Companies like Apple and CVS offer part-time shifts that fit school hours.
For night owls: Amazon, TTEC, and Teleperformance have overnight positions with shift differentials.
For students: Liveops and seasonal roles let you work around classes.
For career changers: Entry-level roles at BPO companies don't require previous experience.
Start Your Search
Ready to apply? Here's your action plan:
- Test your setup — Check your internet speed, typing speed, and workspace
- Update your resume — Emphasize communication skills and relevant experience
- Apply to 5-10 companies — Don't put all your eggs in one basket
- Prepare for interviews — Practice common scenarios and test your webcam
- Follow up — Many companies have long hiring processes; persistence pays
Browse all remote customer service jobs →
The remote customer service market is massive and growing. Companies need reliable, empathetic people who can help customers from anywhere. If that's you, the opportunities are waiting.
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