Job Highlights
AI-extracted key information
The Technical Account Manager, Billing at Stripe is responsible for strategically supporting complex billing user segments by developing deep relationships with key stakeholders. This role involves providing a gold standard experience, collaborating cross-functionally, and delivering strategic guidance to enhance user satisfaction and operational efficiency.
Experience Level
Senior Level
Technical Account Manager, Billing
Posted Yesterday
Full-Time
Employment Type
Remote
Work Location
About This Role
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About The Team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do
You will strategically support Stripe’s billing user segment consisting of complex and high-growth billing companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions.
Responsibilities
Provide a gold standard experience to your assigned accounts' key stakeholders
Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
Foster long-term user relationships that grow loyalty to Stripe and Stripe products
Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion
Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe
Lead user-facing meetings both in person and through video chat
Collaborate on the continued design of this support offering
Create user-facing content for long-term solutions
Partner closely with other Technical Account Managers supporting billing accounts as a subject matter expert on the billing industry to deliver differentiated technical support
Engage in frequent on-site visits with billing users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders
Drive publication of user case studies
Who You Are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
10+ years of experience in enterprise-level client-facing work
Demonstrated expertise supporting billing companies, usage-based, and hybrid monetization models; invoicing; revenue recovery; tax; revenue recognition; and the technical and operational challenges of scaling billing infrastructure.
Strong product sense and energized by the challenge of solving difficult user-related problems
Strong written and verbal communication skills
Ability to lead complex integration conversations in a highly consultative and proactive manner
Familiarity with APIs and ability to explaining API concepts to Stripe's largest and most technical customers
Proficient in SQL and comfort building complex queries
Familiarity using AI coding agents to solve problems
Strong technical troubleshooting skills and experience interfacing with technical teams
Adept client relationship management skills
Ability to engage in business-level and technical conversations at multiple levels of the organization
Preferred Qualifications
Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
Experience Practicing In Small To Medium Scale Project Management
Strong organizational skills and self-starting mindset
Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
Ideal experience in the payments industry
Ready to Apply?
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