Team Lead, Management Consultation

Our Mission: E

liminating

every barrier to

mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Team Lead, Clinical Operations (Management Consultation)

Our Mission: To Eliminate Every Barrier To Mental Health.

Spring Health is a  mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We're currently looking for independently licensed mental health professionals to join the Clinical Operations team (LCSW, LMFT, LPC, LICSW required).

The Team Lead, Clinical Operations must be highly responsive, collaborative, and able to manage both clinical and operational responsibilities. A flexible approach and strong work ethic will be necessary to meet business, member, and team needs.

What You’ll Be Doing

Maintain a caseload generally representing 10–20% of working hours, with volume dynamically adjusted based on real-time influx, case complexity and volatility, leadership responsibilities, and overall team capacity.

Own and meticulously maintain the tracking of team operations, complex workflows, and project timelines within Smartsheet.

Develop, iterate and deliver ongoing, high-quality trainings about the Management referral process and workflows to support Customer leadership needs.

Serve as a dedicated resource and subject matter expert for customer-specific operations, monitoring communication channels and supporting high-touch, escalated, and crisis situations with real-time problem solving and decision support.

Maintain end-to-end oversight of team operations, including daily documentation, workflow spot checks, and coordination of complex issue resolution.

In support of clinical managers, provide on-demand clinical and technical consultation for complex or escalated cases, supporting the team on clinical judgment, risk considerations, and appropriate next steps.

Support or directly respond to customer escalations or internal stakeholder concerns as needed.

In support of clinical managers' guidance, offer in-the-moment support to the team in clinical case consultation and shaping.

Update workflows and SOPs by reviewing and developing documentation in response to program changes and team feedback.

Support team development and onboarding through training, competency sign-offs, and holding open office hours.

Coordinate daily operational flow by assigning cases based on volume, complexity, and risk; reviewing intakes for completeness and urgency; and ensuring timely outreach in alignment with SLAs.

Create and maintain daily and weekly queue schedules, making real-time adjustments as needed.

Monitor and manage multiple system views including queue activity, case assignment, caseload balancing, CIR tracking, follow-up task assignment, and reporting to clinical leadership.

Partner cross-functionally to troubleshoot operational and clinical issues, support quality or CME follow-ups, and drive continuous improvement.

Provide feedback and advice on team/product/technology/service improvements and assist with implementations.

Serve as a primary point of contact for the team in the absence of a manager and facilitate team meetings as needed.

May be assigned additional projects specific to Customer, as needed.

Follow all Spring Health policies, confidentiality, compliance, and ethical standards.

What We Expect From You

Licensure

LCSW, LPC, LMFT, or equivalent independent clinical licensure required.

Experience

3+ years of Employee Assistance Program (EAP) experience, including a minimum of 1 year of management consultation experience.

Specialized Knowledge

Strong understanding of Substance Use Disorders (SUD) and Levels of Care (LOC), as well as best practices for navigating substance use in the workplace.

System Familiarity

Familiarity with Spring Health Clinical Operations Inbound systems, workflows, and processes.

Tech-savvy

Highly comfortable adopting new technologies; proficiency with

Smartsheet

and project tracking tools is highly preferred.

Leadership & Collaboration

Previous leadership experience preferred; must be collaborative, solution-focused, and capable of multi-tasking in a fast-paced environment.

Communication

Exceptional verbal and written professional communication skills.

Resourcefulness

Willingness to serve as a subject matter expert and proactively seek out information from various sources to support the team.

Preferred Qualifications

CEAP (Certified Employee Assistance Professional) and/or SAP (Substance Abuse Professional) qualification strongly preferred.

What Success Looks Like In This Role

Effectively balances personal caseload and queue management to dynamically adapt to shifting case volumes and influxes.

Ensures customer workflows are seamlessly adopted across the MC team through high-quality training and up-to-date Smartsheet tracking.

Manages the queue to meet established SLAs, ensuring timely responses to new requests and prompt communication with leadership and colleagues.

Consistently meets established quality review targets, in regards to individual score and team score.

Achieves customer satisfaction score targets, reflecting customer satisfaction with services provided, in regards to individual score and team score.

Ensures timely and accurate documentation and case management.

The target base salary range for this position is

$90,000-$100,000

, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health:

Our Values

Hypergrowth meets impact

What To Expect Working Here

You will be held accountable to an exceptionally high bar and impact

This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact

You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you

You will create processes & products that have never existed before

You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be

Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

You get to be surrounded by some of the brightest minds in the field

You get to learn and grow at an extremely accelerated pace

You will experience transparency, integrity, &  humility from leadership

You will be empowered to constantly challenge the status quo

You get the space to experiment & innovate

You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly

You will become more resourceful and resilient

You get to be part of a winning team that opens doors in the future

Benefits Provided By Spring Health

Your Total Health

Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual

One Medical

account which is valued at $199/year per user. HSA and FSA plans available

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents

10 allocated sick days per year

Flexible paid time off in addition to 12 paid holidays throughout the year

Access to

Gympass

, an on-demand virtual benefit that provides wellbeing coaching, and budget management.

Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a

four

week

,

fully

paid

,

sabbatical leave to renew and recharge.

You And Your Family

4-4.5 months of fully paid parental leave

Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.

Access to fertility care support through

Carrot

, in addition to $4,000 reimbursement for related fertility expenses

Supporting You Financially Through

Our People team benchmarks all salaries using the

Radford Global Compensation Database

for technology and life scien