Team Lead, Clinical Operations (Management Consultation)

Our Mission: To Eliminate Every Barrier To Mental Health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,

Precision Mental Healthcare

, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a

net positive ROI

for employers and we are the only company in our category to earn

external validation

of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Team Lead, Clinical Operations (Management Consultation)

We're currently looking for independently licensed mental health professionals to join the Clinical Operations team (LCSW, LMFT, LPC, LICSW required).

The

Team Lead, Clinical Operations (Management Consultation)

must be highly responsive, collaborative, and able to manage both clinical and operational responsibilities. A flexible approach and strong work ethic will be necessary to meet business, member, and team needs.

What You’ll Be Doing

Maintain team queue/caseload up to approximately 50% of work time.

Serve as a resource and subject matter expert for team specific operations, monitoring communication channels and supporting high-touch, escalated, and crisis situations with real-time problem solving and decision support.

Maintain end-to-end oversight of team operations, including daily documentation and workflow spot checks, and coordination of issue resolution.

In support of clinical managers, provide on-demand clinical and technical consultation for complex or escalated cases, supporting the team on clinical judgment, risk considerations, and appropriate next steps.

Support or directly respond to escalations or internal stakeholder concerns as needed.

In support of clinical managers guidance, offers in-the-moment support to the team in clinical case consultation and shaping.

Update workflows and SOPs by reviewing and developing documentation in response to program changes and team feedback.

Support team development and onboarding through training, competency sign-offs, and holding open office hours

Coordinate daily operational flow by assigning cases based on volume, complexity, and risk; reviewing intakes for completeness and urgency; and ensuring timely outreach in alignment with SLAs.

Create and maintain daily and weekly queue schedules, making real-time adjustments as needed.

Monitor and manage multiple system views including queue activity, case assignment, caseload balancing, CIR tracking, follow-up task assignment, and reporting to clinical leadership.

Partner cross-functionally to troubleshoot operational and clinical issues, support quality or CME follow-ups, and drive continuous improvement.

Provides feedback and advice on team/product/technology/service improvements and assists with implementations.

Serves as a primary point of contact for the team in absence of manager and facilitates team meetings as needed.

May be assigned additional projects, as needed.

Follow all Spring Health policies, confidentiality, compliance, and ethical standards.

What We Expect From You

LCSW, LPC, LMFT, or equivalent independent licensure

firmly required.

Strongly preferred: CEAP and/or SAP Qualification

3+ years of EAP experience

required

Minimum of 1 year management consultation experience

required

Strong understanding of SUD and LOC as well as best practices for navigating substance use in the workplace

Strong verbal and written professional communication skills

Familiar with Spring Health Clinical Operations Inbound systems and workflows

Leadership experience preferred

Collaborative and solution-focused

Excellent multi-tasking and communication skills

Willing to serve as a subject matter expert and resourceful in seeking information from various sources.

Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.

What Success Looks Like In This Role

Manages the queue to meet established SLAs, ensuring timely responses to new requests and prompt communication with leadership and colleagues.

Consistently meets established quality review targets, in regards to individual score and team score.

Achieves customer satisfaction score targets, reflecting customer satisfaction with services provided, in regards to individual score and team score.

Ensures timely and accurate documentation and case management.

The target base salary range for this position is

$97,700 - $114,500

, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using

Radford Global Compensation Database

at minimum to ensure competitive and fair pay.

Benefits Provided By Spring Health

Note

: We have even more benefits than listed

here

and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to

One Medical

accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

Employer sponsored 401(k) match of up to 2% for retirement planning

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

We offer competitive paid time off policies including vacation, sick leave and company holidays.

At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

Access to

Noom

,

a weight management program—based in psychology, that’s tailored to your unique needs and goals.

Access to fertility care support through

Carrot

, in addition to $4,000 reimbursement for related fertility expenses.

Access to

Wellhub

,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

Access to

BrightHorizons

, which provides sponsored child care, back-up care, and elder care

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement?

Research shows

that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to

Thrive

. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health:

Our Values

Our Privacy Policy

https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.