Strategic Customer Success Manager

Our Mission: To Eliminate Every Barrier To Mental Health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,

Precision Mental Healthcare

, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a

net positive ROI

for employers and we are the only company in our category to earn

external validation

of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Strategic Customer Success Account Manager at Spring Health builds and manages relationships with the company’s largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring’s solutions with customer goals to drive engagement and revenue. Success is measured by accurate forecasting, achieving revenue targets, and fostering strong relationships across all levels of the customer organization. This is a remote, full time position on our team reporting to the Director of Strategic Account Management. Occasional travel (10%) may be required for in-person events or meetings.

What You’ll Do

Serve as a product expert

and advocate for mental health, supporting a portfolio of Spring Health’s largest and most impactful partners.

Own forecasting projections

for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts.

Identify and position upsell opportunities

proactively, driving revenue growth by aligning solutions with customer goals.

Develop and manage positive relationships

with multiple customers, consultants, and key stakeholders to build trust and ensure satisfaction.

Manage the entire customer lifecycle

, including implementations, engagement strategies, renewals, and upsells by:

Developing timely, actionable account plans

Managing census files efficiently

Designing and executing member engagement communications

Preparing and presenting business reviews to senior HR executives

Delivering insightful, data-driven recommendations aligned with customer success metrics

Developing renewals strategy and delivering proposals/contracts

Managing the end-to-end deal cycle (procurement process)

Collaborate cross-functionally

to collect customer feedback and recommend process improvements across internal teams.

Support sales efforts

by partnering on retention, upsell initiatives, and expansion opportunities as well as supporting net new business acquisition through efforts like attending finalist meetings.

Leverage data to drive results

, using member engagement metrics and portfolio insights to adjust strategies.

What Success Looks Like

Customer Renewal and Expansion

Relationship with Executive Buyers

Gross Retention Rate (GRR)

Net Revenue Retention (NRR)

Net CACV Retention (NCR)

Product utilization and engagement

Net Promoter Score (NPS)

Customer Health Score

What You’ll Bring

Bachelor’s degree or higher preferred.

10+ years of experience in account management, customer success, or healthcare management, ideally in B2B2C environments and at early-stage companies.

Previous experience driving forecasting, renewals, and upsell revenue.

Previous experience managing Fortune 100 clients and overseeing a portfolio valued at $25M or more.

Strong understanding of

sales motions similar to farmer sales roles

, emphasizing relationship building and portfolio expansion.

Exceptional communication skills, with the ability to collaborate effectively and build trusted relationships.

Experience Creating Growth Through Portfolio Management, Upsells, And Cross-sell Opportunities.

Organized, with high attention to detail and the ability to manage competing priorities effectively.

Resourceful, proactive, and able to thrive in fast-paced environments.

Ability to

probe, challenge, and consult

customers to align solutions with their ultimate needs.

High integrity and professionalism, with a passion for transforming mental healthcare.

The target base salary range for this position is

$132,000 - $165,000

, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using

Radford Global Compensation Database

at minimum to ensure competitive and fair pay.

Benefits Provided By Spring Health

Note

: We have even more benefits than listed

here

and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to

One Medical

accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

Employer sponsored 401(k) match of up to 2% for retirement planning

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

We offer competitive paid time off policies including vacation, sick leave and company holidays.

At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

Access to

Noom

,

a weight management program—based in psychology, that’s tailored to your unique needs and goals.

Access to fertility care support through

Carrot

, in addition to $4,000 reimbursement for related fertility expenses.

Access to

Wellhub

,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

Access to

BrightHorizons

, which provides sponsored child care, back-up care, and elder care

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement?

Research shows

that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to

Thrive

. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health:

Our Values

Our Privacy Policy

https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.