Staff Product Manager

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to

hundreds of thousands of businesses

and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to

remote-first work

, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Staff Product Manager for the Channels Data team.

About The Job

The Channels Data team is continuously identifying strategic opportunities for platform maturity and improved customer logs and analytics experiences for Twilio’s Email and Messaging channels. This product manager would help lead, organize and execute our channel data bulk egress strategy through webhooks and other scaled data exhaust product recommendations. This is a platform product role with very little front end or application side feature development.

Responsibilities

In this role, you’ll:

Become a subject matter expert on traffic logs and analytics use cases across our customer segments

Develop hypotheses and execute rigorous research around customer problems and deliver robust root cause analysis

Use financial and engineering context to describe the total opportunity size (and business impact/ROI) of proposed product improvements; make synthesized recommendations on which customer problems to prioritize based on opportunity size

Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions.

Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment

Collaborate with adjacent product managers in the Channels Data team to connect and orchestrate data features across the domain.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*required

5+ years experience in product management

Proven ability to work backwards from customer needs, using rigorous problem definition and customer data to directly qualify your product decisions

Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics

Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability; functional understanding of statistics, basic program management skills, strong written and verbal communication

Soft Skills: Highly Collaborative And Excel In Building Cross-functional Relationships In Remote, Global Teams;

Entrepreneurial: Scrappy and resourceful, comfortable rolling up your sleeves to get things done and drive impact.

Desired

Experience Building And Scaling Products Or Businesses, Driving Both Zero-to-one Innovation And High Growth

Advanced degree: MBA or Master’s in CS or related discipline

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Location

This Role Will Be Remote,

but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The Estimated Pay Ranges For This Role Are As Follows

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.

Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $ 205,800.

Based in the San Francisco Bay area, California: $ 182,960 - $228,700.

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until

March 2nd, 2026

, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call

Twilio Magic

. Additionally, we empower employees to build

positive change in their communities

by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,

please consider other open positions.

Twilio is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.