Staff Brand Designer

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

The Intercom Creative Studio is looking for a

Staff Level Designer

with experience designing for marketing activities across multiple channels. You'll work on a variety of project types including

brand identity systems, brand campaigns and brand activations.

You’ll be collaborating with our partners on our marketing team as well as across the broader organization. Our growing in-house team is home to a diverse group of creatives with a broad range of experience, backgrounds and talents. We’re constantly looking for ways to make our day-to-day work feel fresh and meaningful, and we deeply value the health and wellness of each member of the team.

What will I be doing?

Design For Marketing Campaigns And Communications Across Multiple Channels

brand events, live streams and pop-ups, product campaigns, paid and organic digital content, out-of-home advertising, animations, videos, reports, e-books, webinars, deck design, sales enablement, etc

Establish Intercom’s brand as a leader and reference point for the industry

Elevate Intercom’s brand presence with impactful visuals for static and video-based content

Apply new design systems to branded touchpoints

Partner with animators to create motion-based assets

Own projects from concept to final execution

Create high-quality work that delivers on our brand and business strategy

Partner with writers, producers, marketers, company leaders and external agencies to drive projects forward

Continuously learn about Intercom’s products and maintain deep empathy with B2B SaaS audiences

What skills do I need?

10+ years design experience with a portfolio showcasing a breadth of brand identity, event design and campaign work

Proficiency in Figma, Adobe CC

Experience In Motion Design And Illustration (in Execution And/or Art Direction)

Experience Using Ai Tools Including Claude, Midjourney, Vercel Or Other Image Making Tools

Ability to work autonomously and guide more junior members of the team

Ability to spot trends, create original works, create mood boards and iterate with conceptual based design thinking

Ability to expand on Intercom’s core brand identity system while staying true to its foundations

Detail oriented—ability to craft design details while also seeing the big picture

Ability to communicate with precision, clarity, honesty, and respect

Ability to articulate and defend decisions to senior leadership

A strong understanding of Intercom’s brand strategy and how to apply it

A strong understanding of business goals and strategy

Ability to navigate ambiguous projects

Ability to work in a fast-paced environment with speed and agility, maintaining a high bar for quality and design integrity

Benefits

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Regular compensation reviews - great work is rewarded!

Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

Flexible paid time off policy

Paid Parental Leave Program

401k plan & match

In-office bicycle storage

Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required

The base salary range for candidates within the San Francisco Bay Area is $204,800 - $244,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our

core values

.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.