Staff AI Transformation Program Manager

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. The Omada IT department builds and operates resilient, scalable services that empower all of Omada.

Job Overview

The Staff Technical Program Manager is a senior individual contributor responsible for leading enterprise-wide AI-focused business process transformation initiatives that improve operational scalability, efficiency, governance, and cross-functional execution across Omada.

Reporting to the VP of IT, this role serves as a strategic and operational partner across the organization, working closely with leaders and teams to identify operational challenges, redesign workflows, establish governance frameworks, drive prioritization, and implement scalable operational improvements supported by analytics, automation, and operational best practices.

This role balances strategic program leadership with hands-on execution, operating as both a consultative partner and delivery lead for complex cross-functional initiatives. Success in this role requires strong program management discipline, operational thinking, analytical rigor, executive communication skills, and the ability to independently drive large-scale initiatives in ambiguous and evolving environments.

Program & Transformation Management

Own and operate Omada’s AI Transformation and Business Process Excellence program, including governance models, intake processes, prioritization frameworks, executive reporting, and delivery oversight.

Lead complex cross-functional initiatives focused on improving operational scalability, reducing friction, strengthening governance, and optimizing business workflows across the organization.

Design and manage structured intake and prioritization processes for operational improvement initiatives, including evaluation frameworks based on business impact, complexity, effort, strategic alignment, and operational risk.

Maintain and govern a portfolio of concurrent transformation initiatives, balancing tactical operational improvements with larger multi-quarter strategic programs.

Define and manage program structures including project charters, milestones, dependencies, RAID logs, stakeholder communication plans, executive updates, and success metrics.

Lead initiatives through the full lifecycle including discovery, current-state analysis, future-state design, implementation planning, rollout, adoption, and post-implementation optimization.

Establish and maintain operational governance cadences with stakeholders and executive sponsors to ensure alignment, transparency, accountability, and prioritization.

Drive consistent operational execution standards across transformation initiatives, ensuring projects are well-scoped, measurable, documented, and aligned with business objectives.

Develop scalable frameworks, templates, standards, and operating models that improve the maturity and repeatability of process improvement efforts across the organization.

Provide regular executive-level reporting on initiative progress, risks, dependencies, operational metrics, and realized business outcomes.

Process Documentation, Redesign & Operational Excellence:

Lead end-to-end discovery, documentation, analysis, and redesign of internal business processes across operational, technical, and corporate functions throughout the organization.

Facilitate workshops and working sessions with stakeholders, SMEs, and operational teams to document current-state (“as-is”) workflows and design scalable future-state (“to-be”) operational models.

Develop and maintain process documentation including BPMN workflows, swimlane diagrams, SOPs, RACI matrices, value stream maps, process narratives, and operational controls documentation.

Identify operational inefficiencies, process bottlenecks, manual work, handoff failures, duplicate efforts, and governance gaps, recommending pragmatic and scalable solutions.

Serve as a consultative partner to functional leaders, helping teams improve operational maturity, scalability, accountability, and execution consistency.

Establish and maintain a governed enterprise process repository with standardized naming conventions, version control, and documentation practices.

Partner closely with IT, Security, Automation, and Systems teams to translate operational redesign efforts into scalable workflow automation and systems enablement opportunities.

Support operational readiness and change management activities including communications, stakeholder alignment, documentation, training, rollout coordination, and adoption support.

Promote a culture of operational excellence and continuous improvement across the organization through repeatable methodologies and collaborative partnership.

Coach and guide stakeholders on process management best practices, operational governance, and scalable workflow design approaches.

Process Analytics & Operational Insights

Build and mature Omada’s Process Analytics capability, establishing operational KPIs, SLAs, governance metrics, and benefits-realization frameworks for transformation initiatives.

Develop operational dashboards and reporting that provide visibility into process performance, cycle times, throughput, automation rates, error trends, operational bottlenecks, and service efficiency metrics.

Establish measurable pre-implementation baselines and quantify post-implementation operational improvements through analytics-driven reporting.

Apply data analysis and process mining methodologies to identify inefficiencies, workflow deviations, operational trends, and optimization opportunities.

Partner with Data, Analytics, and Systems teams to improve operational telemetry, reporting reliability, and visibility into enterprise workflows.

Use operational data and analytics to support prioritization decisions, helping ensure initiatives are aligned to measurable business impact.

Present operational insights and executive-ready reporting to stakeholders and leadership teams in a clear, concise, and actionable manner.

Cross-functional Partnership And Services

Partner closely with leaders and teams across the organization to support scalable operational growth, improve execution consistency, and drive operational transformation initiatives.

Serve as a trusted operational partner to stakeholders, helping translate business priorities and operational pain points into structured transformation initiatives.

Collaborate with Automation, AI Enablement, Systems, and operational teams to identify opportunities for workflow automation, operational orchestration, and AI-assisted process optimization.

Work cross-functionally to align operational improvements with governance, compliance, security, audit, and systems requirements.

Facilitate alignment across teams with competing priorities, helping drive consensus and maintain forward progress on complex initiatives.

Partner with stakeholders to establish operational standards, governance expectations, and scalable execution models across functions.

Support organizational change initiatives by helping teams adapt to new workflows, systems, governance structures, and operational processes.

Maintain clear and proactive communication with stakeholders regarding program priorities, initiative progress, operational risks, and transformation outcomes.

What Great Looks Like

Operates as a highly trusted cross-functional program leader who can independently drive large-scale operational initiatives from concept through execution.

Establishes scalable operational frameworks and governance models that improve organizational efficiency, visibility, and execution consistency.

Successfully balances strategic planning with hands-on execution, helping teams move from ambiguity to structured operational outcomes.

Demonstrates strong operational judgment, making pragmatic decisions that balance business priorities, scalability, governance, and delivery speed.

Builds strong relationships across technical and non-technical teams throughout the organization, effectively influencing stakeholders without direct authority.

Improves organizational scalability over time by simplifying workflows, reducing operational friction, and enabling more efficient cross-functional collaboration.

Uses analytics and operational insights to drive prioritization, decision-making, and measurable business outcomes.

Acts boldly to improve business operations, proactively identifying opportunities to modernize workflows, strengthen governance, and enable automation.

Delivers reliable outcomes, maintaining high standards of execution, organization, communication, and accountability across initiatives.

Cultivates trust through transparency, operational discipline, and consistent follow-through on commitments.

Supports a culture of continuous improvement by promoting scalable operational practices, strong documentation standards, and repeatable execution frameworks.

Seeks context before driving change, ensuring operational improvements are grounded in real business needs and organizational priorities.

Success Metrics (first 12 Months)

Established and operationalized a scalable Business Process Excellence and AI Transformation program with defined governance, intake, prioritization, and executive reporting structures.

Launched a formalized operational improvement intake and prioritization framework with measurable evaluation criteria and transparent backlog management.

Built and maintained an enterprise process repository with standardized documentation, governance practices, and version control.

Delivered multiple high-impact cross-functional process transformation initiatives with measurable improvements in operational efficiency, cycle time, scalability, quality, or automation.

Established operational KPIs, reporting dashboards, and analytics frameworks that provide stakeholders visibility into process performance and transformation outcomes.

Built strong partnerships across the organization, becoming a truste