Social Media Associate, Customer Support

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

You will be Lyft’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time.  As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience.

Responsibilities

Be Lyft’s voice on social media and other digital channels and exercise impeccable judgment as Lyft's representative

Proactively solve issues and foster trust with our beloved passengers and drivers

Triage problems from our community and own issue resolution, escalating to designated team(s) when necessary

Create a personalized, positive and effortless experience for the Lyft community

Work cross-functionally with Product, Marketing and other teams to ensure a cohesive voice of support

Cover the occasional after-hours on-call shift

Be a community advocate for Lyft

Experience

1+ years of experience in customer service or sales mandatory

1+ years of experience with social media or communications preferred

Captivating copywriting skills and fastidious attention to detail

Emotional intelligence in spades and experience dealing with people

Startup hustle and tireless work ethic

Keen ability to work independently and in a team

Strong ownership mindset and resolve to follow-through

Willingness to work a range of hours and weekends

Benefits

Great medical, dental, and vision insurance options with additional programs available when enrolled

Mental health benefits

Family building benefits

Child care and pet benefits

401(k) plan to help save for your future

In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off

18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Subsidized commuter benefits

Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Nashville area is $16.62 - $20.77 per hour, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.