Senior Technical Account Manager, Named Okta Strategic Accounts

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

The Okta Technical Account Management Team

The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal.

The Okta Dedicated Senior Technical Account Manager Opportunity

As an Okta Dedicated Senior TAM, you will focus exclusively on Workforce Identity. Serving as a trusted technical advisor and advocate. You will be a dedicated resource to a Named strategic account of one of Okta’s top Fortune 500 customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.

Building close relationships with both the business and technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Okta platform investment, while continuing to evolve to solve new objectives and improve security posture.

The ideal candidate for this role should exhibit a “team lead” level of expertise in both customer-facing service work and technical delivery. They exhibit expert-level conversational engagement around complex technical topics and take a deep interest in new subjects, while maintaining an educator or mentoring style in their areas of expertise. A clear confidence and embrace of new challenges should be ever present.

Key Workforce Identity Solutions You Will Support

The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:

Identity & Access Management (iam)

Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.

Identity Governance & Administration (iga)

Lifecycle Management and Identity Governance. (For example, Box enforces zero standing privileges with Okta Identity Governance).

Privileged Access Management (pam)

Privileged Access.

Identity Threat Detection & Response (itdr)

Identity Security Posture Management and Identity Threat Protection.

What You'll Be Doing

Strategic Customer Partnership & Influence

Build deep, long-lasting relationships with customers as their go-to technical advisor.

Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders.

Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.

Collaborate with customers to design identity strategies aligned with their business objectives.

Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.

Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture.

Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement.

Complex Problem Resolution & Advocacy

Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions.

Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions.

Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM).

Manage competing priorities with little impact on delivery, ensuring follow through on all activity.

Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company.

Facilitate difficult discussions with senior stakeholders.

Thought Leadership & Team Enablement

Serve as a thought leader, providing best practices, workshops, and training.

Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers’ security posture.

Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team.

Mentor peers and colleagues, upskilling capability with a focus on technical development.

Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution.

Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge.

What You'll Bring To The Role

Requires

8+ years of related experience

in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree).

3+ years of experience

as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.

3+ years in identity and access management

, including SSO, MFA, lifecycle management, or security best practices.

Education

BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required.

Certifications: Okta Certified, Cissp, Or Equivalent

Technical Mastery (workforce Identity Focus)

Extensive proficiency utilizing Okta feature sets and platforms

to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect.

Able to modify existing quickstart or code samples to adapt them to the customer's requirements.

Confident in assisting TAM peers on technical challenges,

or on behalf of other TAMs customers.

Solid Understanding Of One Or More Of The Following Key Areas

Technologies and protocols to support identity federation and robust access control models (e.g.,

SAML 2.0, WS-Federation, OAuth, OpenID Connect

).

Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).

SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.

Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).

Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).

Security and performance monitoring and 3rd party signals integrations (

SEIM, MDM, WAF, etc

).

Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review

Communication And Leadership Skills

Excellent communication skills, capable of translating complex technical topics into actionable insights.

Convey complex ideas in a compelling and easily understandable manner.

Ability to set expectations and communicate goals and objectives with customers at various levels,

up to CxO

.

Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders.

Proven ability to shape customer behaviors and decision-making to enhance service adoption, reduce risk, and achieve defined success metrics within a dedicated account

This position may be located remotely, but must reside within US Pacific or Mountain Timezone. Some travel required (at least 25% of the time)

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The OTE range for this position for candidates located in the San Francisco Bay area is between:

$178,000

—

$266,000 USD

Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit:

https://rewards.okta.com/us

.

The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:

$158,000

—

$238,000 USD

What you can look forward to as a Full-Time Okta employee!

Amazing

Benefits

Making

Social Impact

Developing

Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to