Senior ServiceNow Engineer

Role Description

We are seeking a Senior ServiceNow Engineer to lead the design, building, and maintenance of Dropbox's enterprise service management platform. This role is responsible for building advanced workflows, impementing complex integrations, and expanding capabilities across our IT Service Management platform. and related modules (

HR,

Procurement, Legal, etc.)

As a Senior ServiceNow Engineer on our Corporate Engineering team, you will develop configurations, customizations, and integrations to support critical business needs, while collaborating with service owners, architects, and business partners. This role involves not only hands-on development but also mentoring junior engineers, shaping platform standards, and influencing architectural direction.

The ideal candidate has hands-on experience with ServiceNow development, a strong foundation in IT Service Lifecycle (ITIL) processes, and the ability to work independently while collaborating across teams.

Responsibilities

Design, implement, and optimize advanced workflows, business rules, UI components, and automation across ServiceNow

Lead configuration and customization efforts, including integrations with third-party systems, enterprise applications, and external tools

Own technical design decisions and oversee configuration and customization efforts, ensuring best practices, scalability, and security

Partner with enterprise architects and business stakeholders to define and deliver high-impact ServiceNow solutions

Mentor and support junior engineers through code reviews, technical guidance, and knowledge sharing

Provide expert-level troubleshooting and serve as the escalation point for complex ServiceNow issues

Drive adoption of new ServiceNow features such as AI-driven capabilities, UI Builder, and low-code tools to modernize enterprise workflows

Define and maintain platform governance, development standards, and documentation

Requirements

Bachelor’s degree in Computer Science, IT, Engineering, or equivalent professional experience

7

+

years of

hands-on experience with ServiceNow platform development, administration, and configuration

Strong collaboration and leadership skills, with the ability to influence platform direction and partner effectively across teams

Advanced proficiency in JavaScript, ServiceNow scripting, and deep understanding of ITIL processes and best practices

Expert knowledge of ServiceNow modules including Service Catalog, Incident, Change, Knowledge, Workflow, and Orchestration, with strong experience in IT

AM

and at least one additional enterprise module

(HR,

IT

O

M, or similar)

Proven track record of delivering enterprise integrations

(SSO,

SAML, LDAP, MID Server, Workday, and other enterprise applications)

Ability to design and implement scalable automation solutions, leveraging AI/ML features such as Now Assist to improve business processes

Preferred Qualifications

Experience Leading Large-scale Servicenow Deployments In Global Enterprises

Hands-on experience with HR, Finance,

Procurement

or Legal ServiceNow modules

Familiarity with Now Assist or AI-driven automation features in ServiceNow

Strong knowledge of Jira or other enterprise task management tools

ServiceNow certifications

(C

AD

,

C

IS

, or equivalent)

Compensation

Dropbox applies increased tax deductible costs

(50%)

to remuneration earned by certain qualifying employees

(to

the extent an employee will be involved in the creation of the software as an

“author”)

for the transfer of copyrights, in accordance with the relevant provisions of the Personal Income Tax Act.

Poland Pay Range

255 000 zł

—

345 000 zł PLN