Senior Salesforce Manager, CRM Systems

GitLab is an open-core software company that develops the most comprehensive

AI-powered DevSecOps Platform

, used by more than 100,000 organizations. Our

Mission

is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like

Duo Enterprise

and

Duo Agent Platform

, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our

Values

and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

Co-create the future with us

as we build technology that transforms how the world develops software.

An overview of this role

As the Senior Salesforce Manager, CRM Systems, you’ll lead the Salesforce CRM Systems team to design, build, and evolve the enterprise Salesforce platform that underpins GitLab’s sales, finance, and operations workflows. You’ll solve complex problems around quoting, pricing, order management, and data integrity across integrated systems like ERP, CRM, and billing platforms, ensuring our go-to-market teams can operate efficiently at scale. In this role, you’ll combine hands-on technical leadership with people management: mentoring Salesforce Developers, Administrators, and CPQ Engineers; setting development best practices; and driving major initiatives that keep our Salesforce ecosystem secure, reliable, and aligned with business strategy. You’ll collaborate closely with sales, finance, operations, product, and engineering teams, and you’ll be expected to stay current on Salesforce advancements, DevOps practices for Salesforce environments, and emerging AI capabilities to help GitLab get more value from both the Salesforce platform and internal AI solutions in your first year and beyond.

Some Examples Of Our Projects

Optimizing Salesforce CPQ and order management flows to support complex pricing models and usage-based billing

Enhancing end-to-end sales operations workflows with automated, secure integrations between Salesforce and core business systems

What you’ll do

Lead and mentor a distributed team of Salesforce Developers, Administrators, and CPQ Engineers, providing clear direction, coaching, and support.

Manage team capacity planning, resource allocation, hiring, and onboarding to ensure the right skills are in place for current and upcoming initiatives.

Design, develop, test, and document scalable Salesforce solutions using Apex Classes, Triggers, Lightning Web Components, Visualforce Pages, Aura Components, and declarative tools.

Drive optimization of quoting, pricing, CPQ, and order management processes to support complex sales cycles and end-to-end sales operations workflows.

Maintain data integrity and reliability across Salesforce and integrated platforms, including ERP, CRM, billing, and other enterprise systems.

Partner with sales, finance, operations, product, and engineering teams (including information security, DevOps, and infrastructure) to translate business requirements into effective Salesforce solutions.

Implement and champion development best practices, test automation frameworks, and DevOps practices for Salesforce environments to ensure platform reliability, performance, and security.

Stay current with Salesforce platform advancements and emerging AI capabilities, and guide the team in adopting these technologies to drive productivity and innovation.

What you’ll bring

Advanced hands-on experience designing, building, and maintaining Salesforce solutions, including Apex Classes, Triggers, Lightning Web Components, Visualforce, declarative automation tools, and enterprise integrations

Background leading high-performing Salesforce development teams, including recruiting, hiring, onboarding, mentoring, and creating individualized development plans

Proven ability to manage complex Salesforce programs and projects, including capacity planning, resource allocation, timeline management, and coordination across multiple initiatives

Experience architecting and optimizing Salesforce implementations that support complex pricing models, usage-based billing, CPQ, and integrations with ERP, CRM, billing, and other enterprise systems

Familiarity with test automation frameworks, modern web technologies, DevOps practices for Salesforce environments, and approaches to ensuring platform reliability, security, and data integrity

Demonstrated skill in partnering with sales, finance, operations, product, and engineering teams to translate business requirements into scalable, maintainable Salesforce solutions

Experience presenting technical designs and recommendations to executive stakeholders and facilitating clear, constructive communication across cross-functional, distributed teams

Interest in and exposure to AI integration and emerging Salesforce AI capabilities, with a willingness to adopt internal AI tools and learn new technologies; candidates with related or transferable backgrounds are encouraged to apply

About The Team

The Enterprise Applications team owns and scales many of GitLab’s core business systems, including Salesforce, ServiceNow, Zuora, and NetSuite, ensuring they work together to support our sales, finance, and operations teams. You’ll lead the Salesforce CRM Systems sub-team, a group of developers, administrators, and CPQ engineers who collaborate asynchronously across regions to design, build, and maintain reliable, secure, and scalable Salesforce solutions. The team focuses on improving quoting, pricing, order management, and end-to-end sales workflows while maintaining data integrity across integrated platforms and introducing new capabilities that help GitLab grow efficiently and stay compliant.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our

Benefits

and

equity

. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$127,700

—

$273,600 USD

How GitLab will support you

Benefits To Support Your Health, Finances, And Well-being

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock Purchase Plan

Growth and Development Fund

Parental leave

Home office

support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from

underrepresented groups

are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines

GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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Please review our

Recruitment Privacy Policy.

Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also

GitLab’s EEO Policy

and

EEO is the Law

. If you have a disability or special need that requires

Accommodation

, please let us know during the

recruiting process

.