Senior Renewal Specialist

Amplitude is the leading AI analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at

amplitude.com

.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment To Diversity Equity & Inclusion (dei)

Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

Are you passionate about helping customers achieve their business goals while reducing churn and driving retention? As a

Senior Renewal Specialist,

you will maintain relationships with AMER Velocity customers, focusing on retention, ensuring predictable renewals, implementing preemptive measures to enhance retention and improve our renewal base.

You thrive in a fast-paced, dynamic environment, where you wear many hats and leverage your strong organizational, analytical, and problem-solving skills to maximize customer retention. If you love working with customers, identifying risks before they become churn threats, and driving proactive solutions, this role is for you!

As a

Senior Renewals Specialist

, you will:

Maintain strong & healthy relationships with customers for account management and renewal support related tasks

​​Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude

Serve as the renewals owner, proactively resolving issues, mitigating churn risks, and closing renewal contracts

Develop expertise in Amplitude’s product to conduct discovery calls, tailored demos, and value driven presentations to the customer

Identify early churn signals through data analysis of product usage and contract trends

Collaborate closely with Sales, Finance, Legal, and Deal Desk to streamline approvals and contract resolutions

Create detailed renewal quotes and ensure necessary approvals are secured

Accurately forecast renewal outcomes for a rolling 6 month and provide regular status updates and transparency into churn risk and forecast outcomes

Identify upsell and cross-sell opportunities, generating expansion leads for Account Executives from your book of business

What Makes You A Great Fit

Candidates who are tech savvy and comfortable with utilizing technical tools would thrive in this role

Strong negotiation and persuasion skills

A customer focused mentality, along with passion and curiosity for our customers’ businesses

Proven ability to collaborate across internal teams and build consensus with customers

Analytical mindset with a knack for improving workflows and handling high volume portfolios

Embrace feedback and are open to developing personally and professionally

Curiosity & motivation to learn: you’re eager to understand our product inside and out so you can effectively communicate its value

Previous experience with Salesforce

At a minimum, you need to have:

4+ years of experience in account or renewal management within a high-volume B2B SaaS environment

Strong work ethic, customer-first mindset, and willingness to go the extra mile

Commitment: Goal-oriented, hands-on, and get-things-done attitude

Composure: Ability to work under pressure and meet daily deadline

Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understanding for revenue and growth drivers in organizations)

Who We Are

The Company

Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

The Product

Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Some Of Our Benefit Programs Include

Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans

Flexible time off, ​p​aid holidays, and more

Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more

Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support

Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)

Employee Stock Purchase Program​ (ESPP)​

Other Fun Facts About Amplitude

We were recognized in the

Newsweek Excellence Index 2024

.

Our customers love us! They've said we're the

#1 product analytics solution

for 19 quarters in a row on G2.

We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.

We invest in our people. We offer mentorship programs, management training, and wellness initiatives.

We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.

We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.

We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.

Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

This Role Is Eligible For Equity, Benefits And Other Forms Of Compensation.

Based on legislation in New York City, the following details are for individuals who will work for Amplitude in New York City. New York City salary range: $127,000 - $191,000 total target cash (inclusive of bonus or commission)

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By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the

Amplitude Applicant Privacy Notice

.

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @

amplitude.com

email address. You can learn more about how to protect yourself from these types of fraud by referring to

this article

. Please exercise caution and cease communications if something feels suspicious about your interactions.