Senior Operations Associate, Specialty Care

Our Mission: To Eliminate Every Barrier To Mental Health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,

Precision Mental Healthcare

, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a

net positive ROI

for employers and we are the only company in our category to earn

external validation

of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for a Senior Operations Associate to join our Specialty Care team. This team is responsible for building out new programs to support our highest acuity members. The Senior Operations Associate, Specialty Care role will be responsible for supporting new initiatives to grow the program and for driving our existing programs to scale. You’ll report into the Senior Operations Manager, Specialty Care.

This is a full time position that is fully remote.

What You’ll Do

Act as a subject matter expert on the Specialty Care program for both internal (e.g. Implementation, Customer Success) and external (e.g. customer, providers, partners) teams

Partner with the Sales and Customer Success teams on external customer calls to articulate program details & value

Support cross-functional coordination and program management to ensure seamless execution of initiatives

Drive innovative solutions and strategic priorities to expand Specialty Care services, partnering with Legal, Product, Clinical, and other teams to generate new opportunities for program growth

Collaborate with internal stakeholders to identify opportunities for process improvement and optimization

Assist with enablement materials and communication for cross-functional stakeholders

Support analytical efforts related to ROI & cost analyses for the Specialty Care offering

Partner with the the Senior Operations Manager, Specialty Care to ensure the success of the Specialty Care program

What Success Looks Like

Collaborate with sales & customer success teams to grow the Specialty Care product & processes

Support new initiatives for the development and growth of Specialty Care both externally and internally

Drive operational efficiency and improvements, enabling our clinical teams to support our members with high quality care, efficiently

What You’ll Bring

4+ years of experience in operations, consulting, or project management

3+ years of experience working in an external facing role (e.g. customer success, consulting, implementation)

3+ years of experience working in healthcare, with a knowledge of the health plan & payer landscape (claims knowledge is a plus)

Experience In A Start-up Environment Is A Plus

You have solid analytical skills. Proficient in spreadsheets and comfortable with data analysis

You are comfortable with navigating complex problems and ambiguous tasks

You are proactive and have a high degree of ownership

You are highly organized and have strong project management skills

You have strong written and verbal communication, with an ability to simplify and distill complex topics for a variety of audiences

The target base salary range for this position is

$75,000 - $110,000

, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using

Radford Global Compensation Database

at minimum to ensure competitive and fair pay.

Benefits Provided By Spring Health

Note

: We have even more benefits than listed

here

and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to

One Medical

accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

Employer sponsored 401(k) match of up to 2% for retirement planning

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

We offer competitive paid time off policies including vacation, sick leave and company holidays.

At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

Access to

Noom

,

a weight management program—based in psychology, that’s tailored to your unique needs and goals.

Access to fertility care support through

Carrot

, in addition to $4,000 reimbursement for related fertility expenses.

Access to

Wellhub

,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

Access to

BrightHorizons

, which provides sponsored child care, back-up care, and elder care

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement?

Research shows

that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to

Thrive

. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health:

Our Values

Our Privacy Policy

https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.