Senior Market Manager, Experiences

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

The Supply team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualise and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world.

The Difference You Will Make

As a Senior Market Manager, you will be responsible for the supply health, quality and growth in France by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A Typical Day

Account Management

Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts

Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals

Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region

Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts

Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders

Hold regular optimization calls and business reviews with your partners

Develop strong and long-lasting partnerships

Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance

Partner cross functionally to address optimization bottlenecks.

Quality

Proven ability to handle operational complexity and ability to maximize the impact of resources

Support host community programs in your region

Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales

Audit supply quality in the field, addressing areas for improvement.

Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners

Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success

Supply acquisition

Prospect and onboard new, high-quality supply in your assigned geography

Experience Designing Regional Sales Plans

Demand

Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market

Your Expertise

8+ years of experience in new sales, account management, and partner support

2+ years of hospitality/travel industry experience is a plus

Strong time management and prioritization skills

Proven track record of being able to effectively work a leads pipeline or book of business

Proven skillsets at delivering sales growth.

Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person

Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work

Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus

The ability to get things done with constantly changing priorities, projects, and deadlines

Able to travel to assigned markets (when business travel resumes)

Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus

Proven experience working cross-functionally

Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;

Well developed priorities and time management skills.

Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;

Charismatic self-starter who is resourceful and self-sufficient

Fluency in French and English

How We'll Take Care Of You

The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.

France Pay Range

€74.000

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€93.000 EUR