Senior Manager, Strategic Accounts

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to

hundreds of thousands of businesses

and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to

remote-first work

, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Strategic Accounts.

About The Job

This position is needed to

help manage Twilio’s largest and most critical ISV accounts.

Twilio ISVs represent some of the biggest opportunities for growth in our business, and they are also some of the most complicated relationships to manage. In order to be successful, we must truly be an extension of their business, and that requires deep knowledge in Messaging, Voice &/or Email technology, operational excellence to drive projects and programs and a level of technical depth beyond the average sales leader.

Responsibilities

In this role, you’ll:

Manage a team of 5-8 exceptionally talented Account Executives

Responsible for revenue and growth profit of the book of business (>$300million in revenue)

Operationalize our GTM motion for efficiency and effectiveness

Create GTM and technical playbooks help protect revenue and also capture all new opportunity

Work closely with cross-functional teams to drive the above initiatives

Be the “go-to” and problem solver for the nuanced issues that arise in telco

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*required

10+ years of experience in Sales

3+ years of experience as a Sales Leader

3+ years of experience in the telco industry (sms/voice aggregator or telco)

Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships

Analytical account development strategy based on using data to find opportunities and prove value

Demonstrated track record of managing forecasts and financial models

Entrepreneurial mindset with appetite to define process and build programs

Record of delivering market driven results, especially to ISVs

Bachelor’s Degree or equivalent years of experience

Desired

Masters Degree is preferred

Location

This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The Estimated Pay Ranges For This Role Are As Follows

Based in Colorado, Hawaii, Minnesota or Vermont : $158,632.00 - $198,290.00.

Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $167,440.00 - $209,300.00.

Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $176,256.00 - $220,320.00.

This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

This Role Is Eligible To Earn Commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until March 16, 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call

Twilio Magic

. Additionally, we empower employees to build

positive change in their communities

by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,

please consider other open positions.

Twilio is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.