Senior Manager, Member & Provider Optimization

Hi, we're Oscar. We're hiring a Senior Manager, Member & Provider Optimization to join our Member & Provider Optimization team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About The Role

You will support our teams in driving an outstanding, service-focused operation by designing, guiding and assessing the effectiveness of the use of operational frameworks and ideologies.

You will report into the Associate Director, MPSO - Optimization.

Work Location

This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency

The base pay for this role is: $134,136 - 176,053 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

Develop the critical skills necessary to support a best-in-class lean operation while influencing future decisions

Anticipate, overcome, and prevent recurrence of complex problems and roadblocks

Create routines that drive cross-functional collaboration within and outside of department

Establish a vision of clarity and ensure stability and scalability within the direct area of influence

Demonstrate the proper approach with implementation of Continuous Improvement Tools both internal to our company and in consideration of industry standards and best practices

Develop and implement core metric tracking and tool use present in a LEAN-based operational environment

Provide direction, mentorship, and influence regarding the necessity of process improvement work

Develop and maintain appropriate bench strength and develop organizational talent through clear goals and healthy accountability

Demonstrate substantial levels of resilience and adaptability in a place of ambiguity

Requirements

6+ years of experience coaching, developing, managing and scaling large teams

5+ years experience using data and metrics to drive process and program improvements

4+ years experience working in a collaborative environment with a diverse set of people

Experience Leading And Implementing Large Scale Projects

Bonus Points

Experience Working With Teams In Multiple Locations And Within Multiple Disciplines

Prior healthcare or health insurance-related experience

Experience With Facilitating, Presenting To, And Training Senior-level Leaders

Experience Leading Change Management

Advanced Google Suite or Microsoft Office capabilities

Bachelor's Degree

4+ years experience implementing operational excellence- LEAN, Six Sigma, or other improvement methods

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At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

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Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

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