Senior Customer Success Manager

Our Mission: E

liminating

every barrier to

mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

We are hiring a full time Senior Customer Success Manager to join our team, reporting directly to the Senior Manager of Customer Success. In this role, you will be asked to take ownership of your enterprise book of business, building impactful relationships and showing the value in their mental health solution with day to day points of contacts as well as economic buyers.

This is a full time position that is fully remote. Please note there will be a travel component for both client facing travel as well as internal related events.

What You’ll Be Doing

Serve as the product expert and mental health advocate for an enterprise book of business.

Develop and maintain positive working relationships with multiple customers and consultants.

Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics.

Own the full customer lifecycle from implementations to engagement strategies to contract renewals.

Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations.

Work cross-functionally to provide key customer feedback and process improvements.

Provide sales support as needed.

What Success Looks Like In This Role

Grow Pipeline

Add new opportunities through discovery with customers and/or consultants

Meet Revenue Goals

Achieve or exceed annual revenue targets by leveraging internal Subject Matter Experts, consultants and fellow Customer Success team members

Build Advocacy

Develop multithreaded relationships within your book of business

Educate

: Bring ideas on best approaches for engagement tactics based on a customers demographics or painpoints

Collaborate Effectively

Work seamlessly with cross-functional teams to foster shared success.

What We Expect From You

You have a minimum of 5 years experience in account management, customer success, implementation or healthcare management.

You have experience in upselling and retaining customers to drive additional revenue.

You have experience using SaaS-based solutions and platforms.

You have experience owning the life cycle contract renewals.

You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction.

You have a deep passion to transform the U.S. healthcare system, especially mental health.

You have the willingness and ability to travel as needed (approx. 15%).

You have a Bachelor’s degree or higher, preferred.

The target base salary range for this position is

$106,400 - $131,000

, and is part of a competitive total rewards package including RSU options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using

Radford Global Compensation Database

at minimum to ensure competitive and fair pay.

Benefits Provided By Spring Health

Note

: We have even more benefits than listed

here

and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to

One Medical

accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

Employer sponsored 401(k) match of up to 2% for retirement planning

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

We offer competitive paid time off policies including vacation, sick leave and company holidays.

At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

Access to

Noom

,

a weight management program—based in psychology, that’s tailored to your unique needs and goals.

Access to fertility care support through

Carrot

, in addition to $4,000 reimbursement for related fertility expenses.

Access to

Wellhub

,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

Access to

BrightHorizons

, which provides sponsored child care, back-up care, and elder care

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement?

Research shows

that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to

Thrive

. If this role excites you, we encourage you to apply.

Our Privacy Policy

https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.