Senior Customer Success Manager, Public Sector/Union

Our Mission: To Eliminate Every Barrier To Mental Health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,

Precision Mental Healthcare

, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a

net positive ROI

for employers and we are the only company in our category to earn

external validation

of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are hiring a full time Senior Customer Success Manager, Public Sector/Union, reporting directly to the Senior Manager of Customer Success. In this role, you will be asked to take ownership of your book of business within the public and labor sectors, developing trusted relationships with key stakeholders, demonstrating program impact, and ensuring the success of Spring Health’s solution in highly regulated, compliance-driven, and complex environments.

This is a full time position that is fully remote. Please note there will be a travel component for both customer facing travel as well as internal related events.

What You’ll Be Doing

Serve as the product expert and mental health advocate for a portfolio of public sector and union accounts, including municipalities, state agencies, education systems, and union funds.

Build trusted partnerships with government HR leaders, benefit administrators, union representatives and consultants to drive engagement and retention.

Navigate procurement and compliance considerations unique to the public sector, ensuring delivery aligns with contractual and privacy requirements.

Consistently demonstrate Spring Health’s value proposition, connecting outcomes to customer success metrics such as workforce resilience, absenteeism reduction and benefit utilization.

Own the full customer lifecycle from implementation through renewal with a focus on program adoption and measurable outcomes.

Lead business reviews and present insights to executive stakeholders, using data to tell the story of impact on workforce wellbeing and organizational performance.

Collaborate cross-functionally with product, clinical and operation teams to deliver best-in-class support for public sector and union members.

Provide consultative sales support and expansion strategy insights for this specialized customer segment.

What Success Looks Like In This Role

Drive Growth

Identify new opportunities through strategic discovery with public sector and union partners.

Achieve Revenue Targets

Meet or exceed annual revenue targets by leveraging internal Subject Matter Experts, consultants and fellow Customer Success team members

Deepen Relationships

Build multi-threaded partnerships across customer leadership, HR, and member networks.

Champion Engagement

: Develop tailored engagement strategies that account for government and union-specific communication channels and populations.

Collaborate Seamlessly

Partner effectively with internal stakeholders to represent the voice of the public sector / labor customers and drive shared success.

What We Expect From You

You have a minimum of 5 years experience in customer success, account management, product, or implementation within the public sector, education, or union-affiliated organizations.

You have proven success managing complex accounts with multiple stakeholders and long procurement cycles.

You have experience using SaaS-based solutions and platforms.

You have a strong understanding of government contracting, RFP processes, privacy compliance and employee benefit program structures.

You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction.

You have a deep passion to transform the U.S. healthcare system, especially mental health.

You have the willingness and ability to travel as needed (approx. 15%).

You have a Bachelor’s degree or higher, preferred.

The target base salary range for this position is

$106,400 - $138,400

, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using

Radford Global Compensation Database

at minimum to ensure competitive and fair pay.

Benefits Provided By Spring Health

Note

: We have even more benefits than listed

here

and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to

One Medical

accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

Employer sponsored 401(k) match of up to 2% for retirement planning

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

We offer competitive paid time off policies including vacation, sick leave and company holidays.

At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

Access to

Noom

,

a weight management program—based in psychology, that’s tailored to your unique needs and goals.

Access to fertility care support through

Carrot

, in addition to $4,000 reimbursement for related fertility expenses.

Access to

Wellhub

,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

Access to

BrightHorizons

, which provides sponsored child care, back-up care, and elder care

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement?

Research shows

that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to

Thrive

. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health:

Our Values

Our Privacy Policy

https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.