Senior Associate, Health Plan Operations

About The Senior Associate, Health Plan Operations At Headspace

Headspace is seeking a proactive, strategic, and execution-oriented Senior Associate to elevate our payer operations and strengthen how we partner with health plans. This role functions at the intersection of revenue cycle performance, payer contract implementation, and strategic payer program delivery.

You will serve as a strategic partner to RCM leadership by delivering performance insights, supporting process improvements, and driving execution across payer partnership initiatives. You will also contribute to ongoing payer contracting activities, support client-specific network implementations, and act as the program manager for key payer partnership programs.

Success in this role requires strong analytical judgment, project management excellence, clear cross-functional communication, and the ability to translate strategy into high-impact execution.

What you will do

Strategic RCM Project & Reporting

Partner with RCM leadership to monitor performance trends, identify revenue cycle opportunities, and support strategic project planning to improve payer-related outcomes.

Work with Data and RCM teams on developing and maintaining clear performance reporting, dashboards, and trend analyses that surface actionable insights and support decision-making.

Collaborate with Analytics and Finance to reconcile metrics, validate data accuracy, and ensure reporting aligns to organizational KPIs.

Payer Contracting & Network Implementation Support

Support payer contracting activities, including onboarding clinical network agreements and participating in operational readiness planning.

Assist with implementation of payer contracts for strategic employer clients (i.e. Client Specific Networks), ensuring workflows, data needs, and stakeholder expectations are clearly defined and executed.

Track contract deliverables, performance obligations, and operational impacts to downstream functions (e.g., RCM, Clinical Ops, Provider Operations).

Strategic Payer Partnership Program Management

Act as program manager for strategic payer partnership initiatives, driving implementation planning, execution tracking, and ongoing performance monitoring.

Define program success metrics, identify gaps between goals and performance, and coordinate cross-functional remediation plans.

Ensure key stakeholders are aligned, informed, and engaged through structured communications (status, risks, escalations, outcomes).

Support business reviews, payer performance discussions, and continuous improvement cycles with defined action plans.

Cross-Functional Collaboration & Operational Excellence

Partner with Ops, GTM / Health Plan Partnership, Product, Data, Finance, and Clinical teams to align on requirements and execute strategic programs that improve payer experience and operational efficiency.

Document and optimize operational processes, SOPs, and communications to drive consistent and scalable workflows.

Support organizational readiness for system changes, program launches, and iterative improvements by providing training, documentation, and feedback loops.

What success looks like

RCM performance reporting and insights are timely, accurate, and actionable, enabling better strategic decisions.

Payer contracts are operationalized smoothly and consistently, with clear handoffs and minimal disruption to core workflows.

Strategic payer partnership programs are delivered on time, with gaps identified early and remediation plans tracking to measurable outcomes.

Cross-functional partners view Payer Operations as a trusted partner that drives clarity, execution follow-through, and operational improvements.

What you will bring

Required Skills & Experience

5+ years of experience in healthcare operations, payer relations, revenue cycle, or related functions; healthcare consulting experience highly preferred.

Strong analytical and problem-solving skills; comfort working with data and communicating insights to varied audiences.

Excellent project management skills with a track record of driving complex initiatives to completion.

Demonstrated ability to manage competing priorities, think strategically, and execute with precision.

Strong written and verbal communication skills with cross-functional influence.

Experience Engaging With Payers, Health Plans, Provider Relations, Or Contract Implementation Is Preferred.

Nice To Have

Experience With Rcm Performance Dashboards And Analytic Tools (e.g., Looker, Bi Platforms).

Familiarity with payer contracting, network implementation, and value-based payment models.

Healthcare background in behavioral health, telehealth, or digital health organizations.

Location

We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF). Candidates must permanently reside in the US full-time.

For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model.

Pay & Benefits

:

The anticipated new hire base salary range for this full-time position is

$79,200-$110,000

+ equity + benefits.

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training.

Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process.

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily:

Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage.

These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here

A mission that matters—with impact you can see and feel

A culture that’s collaborative, inclusive, and grounded in our values

The chance to shape what mental health care looks like next

Competitive pay and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace.

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. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment.

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed s