Senior Associate, Commerce Platform, Growth & Quality - Strategy & Operations

About The Team

The Commerce Platform team is DoorDash’s hyper-growth business segment that aims to revolutionize the “first-party” digital experiences for Merchants and their Customers. The DoorDash Platform encompasses the full suite of DoorDash’s first-party products, including digital ordering, websites & apps, delivery fulfillment, loyalty, and more. Our Platform empowers Merchants to reach and retain their Customers while maintaining their unique brand identity.

We are helping Restaurants grow their same store sales through all of their owned channels. We do that by building custom Apps and Websites that offer best in class performance. Our team’s mission is to enhance our Merchants’ digital experiences and, in doing so, drive exponential growth for the Platform business.

About The Role

As a Senior Associate on the Growth & Quality Strategy & Operations team, you’ll join our broader Commerce Platform organization. You’ll play a key role in driving measurable growth across our products and services for many of the top restaurant brands in the country. Partnering closely with Product and Engineering, you will build, maintain, and execute a pipeline of initiatives that both accelerate adoption and ensure our platform remains high-quality, reliable, and continuously improving for merchants and their customers.

You’ll do this by becoming an expert in the Commerce Platform offering and in enterprise restaurant tech stacks, operating processes, and common pain points—and translating those insights into prioritized opportunities, experiments, and fixes.

In this role, you will identify opportunities, design and run experiments, and lead cross-functional readouts that turn learnings into product decisions and scaled playbooks. In parallel, you’ll help steward the ongoing health of our products by monitoring quality signals on a regular cadence (e.g., weekly), identifying emerging issues, coordinating root-cause investigations and remediation with Product/Engineering, and ensuring fixes are validated and prevented from recurring.

Join To Help Us

Scale a new offering that is a pivotal strategic bet for the company

Help merchants customize and optimize their first-party digital ordering experience

Work on high-visibility initiatives alongside cross-functional leaders in Product, Engineering, Strategy, and Operations

Leverage a data-driven approach to prioritize where you spend time and where merchants should invest resources

Improve product health by proactively detecting issues, driving resolution, and strengthening the platform over time

You’re excited about this opportunity because you will…

Join a unique startup opportunity within DoorDash

with an aggressive growth trajectory at the ground floor. You’ll get to work on multiple parts of the business over time, grow your toolset, and collaborate with world-class leaders.

Analyze

Leverage complex datasets and qualitative inputs to generate insights and recommendations. You will use data and experimentation to refine processes and drive measurable improvements for internal and external stakeholders.

Influence

Influence the product roadmap by gathering merchant feedback, surfacing product gaps, and providing data-backed recommendations to expand our total addressable market (TAM).

Operate

Dive into the lowest level of detail to ensure successful execution. You will meticulously anticipate and address potential challenges as we rapidly scale. You will work directly with internal and external partners to implement strategies and scale processes while maintaining operational excellence.

Strategize

Develop comprehensive strategies to support and scale the Enterprise Digital Ordering business, considering both immediate and long-term success. You will tailor strategies to leverage DoorDash’s technology and maximize impact & growth for our Restaurant partners.

Build & Own

Establish and own the infrastructure needed for massive growth in the business. From there, you will lead 0 to 1 opportunities, creating roadmaps for future growth vectors and owning key outcomes.

Collaborate

Value and build strong partnerships with our merchant partners and across DoorDash, including Product, Engineering, Account Management, Analytics, Finance, and many others. You will work together to bring your strategies to life.

Communicate & Advocate

Represent the DoorDash brand with humility and a customer-first mindset. You will navigate ambiguous environments and provide structure for undefined opportunities by creating playbooks and templates. You will precisely communicate your plans to align your team and cross-functional partners with your goals.

We’re excited about you because…

You Have Have Relevant Experience

3-5 years of working experience in roles such as but not limited to: startup/ tech/software strategy & operations, product management or banking, consulting

You have a strong growth sense

: you know the difference between signal and noise, how to pull levers to iteratively optimize within a feedback loop.

You’re a strong communicator

: you can interface with senior audiences, internally and externally; you can easily articulate complex details and help audiences quickly understand the “so what”.

You’re Comfortable Working With Data

Can leverage SQL or other comparable tool to analyze trends, uncover insights, and drive strategic decisions

You’ve been told you have a high EQ

: you know how to “read the room” and can quickly build rapport + credibility with XFN partners (esp technical and senior audiences).

You Have An Extreme Sense Of Ownership

you take full responsibility for your scope of work. You are proactive in solving ambiguous problems and inspire your teammates to excel.

You’re Detail-oriented

you have meticulous attention to detail, ensuring no small element is overlooked. Your thoroughness helps you anticipate issues and plan beyond immediate tasks.

You’re even-keeled

: you thrive under pressure and maintain a sense of calm when facing challenging and time-sensitive goals.

You’re A Builder

you thrive on building from the ground up. You excel at creating structure and process, and you’re resourceful in figuring out answers to complex questions with minimal oversight.  You’ve used many software tools and are ready to dive into learning how to leverage new ones.

You’re Low Ego

you want to GSD and are willing to do whatever it takes to make that happen; no responsibility or task is too trivial or “too tactical.”

You move fast

: speed excites you. You prefer to achieve results today rather than waiting for tomorrow.

You Can Toggle Between Strategic And Tactical

you’re equally comfortable with thinking through complex problems and getting into the weeds to execute.

You Are An Eager Learner

ecomm, tech and digital spaces are rapidly evolving, but you enjoy learning how to incorporate new technologies into your approach and are ready to self-teach by diving into technical documentation.

We expect this position to be filled by 3/11/26.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using

Covey Scout for Inbound

from August 21, 2023, through December 21, 2023, and resumed using

Covey Scout for Inbound

again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:

Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page

here

.

See Below For Paid Time Off Details

For Salaried Roles

flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For Hourly Roles

vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$87,000

—

$128,000 USD

About Doordash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opport