Security Incident Response Manager

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: Singapore

Our Mission

The Security Response Team’s mission is to systematically respond to security threats safeguarding Cloudflare. We operate 24/7 across the globe to respond to security incidents, continuously improve our response capabilities, lead digital investigations and enhance our overall security posture. Our “Cloudflare on Cloudflare”, data and automation first philosophy makes us a cohesive team with high impact.

The Role

As an Incident Response Manager, you'll refine security processes, focusing on operations and response. Responsibilities span proactive threat management across edge, product, cloud, workloads, and containers. You'll lead a Security Response Hub assessing  critical security events through triage, cyber-attack analysis, scoping, containment, and forensics. You will help create scalable analysis processes and methods, build response frameworks, and collaborate with IT, Engineering, Product, and Legal teams. This role demands diverse technical skills, such as tooling development, automation, custom log analysis, a solid understanding of OS internals, and deep technical expertise in threat detection, incident analysis, forensics and SIEM systems.

Responsibilities

Vital leader of the Security Response team overseeing all operations within a region.

Incident Response Oversight

Manage regional security response hub , providing oversight to security incidents from detection to resolution, employing CI/CD principles for rapid response.

Team Optimization and Agile Learning

: Ensure optimal staffing, focusing on continuous skill development and career progression within an agile security environment.

Resource and Vendor Management

: Administer budget and manage vendor relationships, aligning with the strategic objectives of security operations.

Performance Engineering

Guide team performance, ensuring adherence to established SOPs and best practices in security integration.

Strategic Communication Protocols

: Manage sophisticated communication protocols during incidents, ensuring clarity and timeliness.

Root Cause Analysis

: Lead root cause analysis, utilizing methodologies for quick identification and implementation of preventive strategies.

Cross-Functional Collaboration

: Facilitate collaboration across Product, Infrastructure, SREs, GRC, ensuring cohesive incident response strategy.

Continuous Process Improvement

: Regularly refine incident response processes, incorporating the latest advancements for enhanced agility.

Strategic Leadership for Scalability

: Provide visionary leadership, ensuring operational scalability and efficiency in line with business needs.

Team Development In A Security-focused Culture

Cultivate a high-performance team, enhancing capabilities through training and development.

Incident Documentation and Process Automation

: Oversee incident documentation, refining response playbooks and guidelines with a focus on automation in security processes.

Security Technology Management

Govern the development and maintenance of security tools, emphasizing integration in existing security pipelines.

KPI-Driven Performance Assessment

: Implement and monitor Key Performance Indicators to evaluate and improve incident response effectiveness.

On-demand Operational Readiness

Maintain readiness for critical incident management outside standard hours, integrating on-call responsibilities.

Requirements

Senior Information Security Experience

Possess over 7 years in Information Security roles, with at least 5 years in leading incident response and/or security operations teams.

Data Analytics and Data Science

: Utilize advanced data science and analytics methodologies to meticulously compile statistics on trends and anomalies, facilitating efficient data organization, retrieval, and analysis, enabling the identification of patterns and irregularities within vast datasets.

DevSecOps and CI/CD Implementation

: Experienced in establishing and enhancing security operations in product or cloud-native environments, with a focus on integrating security practices within CI/CD pipelines

Security as Code Expertise

: Proficient in implementing Security as Code methodologies, automating security processes in alignment with agile development practices

Incident Response Automations

Designs software programs to identify, contain, eradicate, and remediate security issues including triage and investigation  present within cloudflare infrastructure. Leverages automation and CI/CD for continuous development, adhering to speed and accuracy.

Proactive Goal Management

: Skilled in independently defining and driving both immediate and strategic technical goals within a fast-paced security landscape.

Team Mentorship and Development

: Demonstrated capability in coaching and guiding junior team members, fostering a culture of continuous learning within a DevSecOps context.

Technical Environment Mastery

: In-depth understanding and hands-on experience with Linux/UNIX, MACOS, AWS, GCP, and Azure ecosystems, emphasizing security configurations and best practices.

Advanced Security Operations Insight

Extensive background in security operations, particularly in incident detection, response, investigation, and mitigation, within a continuous integration and deployment environment.

Security Tool Proficiency

: Adept with advanced tools like SIEM, SOAR, and EDR, utilizing them for effective anomaly detection and incident response in a DevSecOps setting.

Programming and Scripting Skills

: Strong proficiency in programming languages such as Python, Go, Ruby, complemented by expertise in SQL and other database query languages.

Effective Communication and Analytical Abilities

: Excellent verbal and written communication skills, combined with robust problem-solving and independent judgment capabilities, vital for leading in a collaborative team environment.

Incident Response Communication

: Seasoned in articulating investigative findings and strategies to diverse audiences including technical staff, legal teams, and internal stakeholders.

Leadership in Technical Team Growth

: Track record of successfully managing, expanding, and steering technical teams, particularly in DevSecOps-oriented environments.

Incident Response Function Building

: Passion for creating and nurturing a dedicated Incident Response function from scratch, aligning it with modern security and development practices.

Complex Attack Chain Knowledge

: Comprehensive understanding of complex attack chains, especially in relation to intricate build and deployment pipelines.

Advanced Cloud Computing Deployment

: Proficient in deploying diverse cloud solutions including IaaS, PaaS, SaaS, within a security-focused framework.

Regulatory Framework Acumen

: Familiarity with key regulations and standards such as SOX, FEDRAMP, NIST, ISO, GLBA, PCI-DSS, GDPR, CISA, applying them effectively in a DevSecOps environment.

Preferred Qualifications

Comprehensive knowledge of digital forensics investigations, encompassing chain of custody, evidence procedures, investigative interviewing techniques, information management, and legal processes.

Experience With Designing Incident Response And Security Operations Programs.

Experience With Software Engineering, And Designing Custom Security Response Tools.

Experience With Maturity And Gap Assessmentsgcfa, Gcfr, Gnfa , And/or Public Cloud Certifications

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project

: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1

: We released

1.1.1.1

to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our

Privacy Commitment

and ensure that no user data is sold to advertisers or us