Product Operations Manager

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events.

Learn more about our flexible approach to where we work.

Overview

We are seeking a Product Operations Manager who will craft effective approaches to product enablement, amplify the voice of the customer, and ensure we launch and land products with quality. This role will collaborate with a highly cross-functional team.

The Product Operations team acts as a vital link between product teams, operations, and customers, ensuring product excellence. Our work is built upon three core pillars: Voice of the Customer, Enablement, and Quality. This foundational approach allows us to develop and launch the right products, in the right places, and at the right time. We collaborate closely with R&D, GTM and support teams throughout the entire product development lifecycle, translating customer feedback into actionable insights that continuously enhance the user experience. By harnessing AI, we build powerful tools that uncover insights, enable product change decisions, and automate workflows.

About The Job

Lead change management by refining processes to keep customers, shoppers, and retailers informed and prepared for product changes in a dynamic environment.

Analyze customer feedback and operational trends to generate insights that directly shape the product roadmap.

Bridge gaps between Product, Operations, and other teams, advising on voice of customer and ensuring alignment on key objectives.

Drive product quality and operational excellence by developing feedback channels, operational playbooks, and resolving issues.

Build cross-functional partnerships and use data to back your recommendations to leaders, ensuring the customer feedback contributes to product development.

About You

Minimum Qualifications

BA/BS degree with 7+ years of experience in operations strategy, product management, business consulting, or finance. Must also have 5+ years of experience leading and managing projects with various teams.

Solid communication, presentation, and collaboration skills with a proven track record of working with internal and external stakeholders and impacting user experience

Advanced data skills: 2+ years of SQL and querying, power user of Excel/PowerPoint or Google Sheets/Slides, and experience formulating and presenting analyses and business cases to both technical and non-technical audiences

Demonstrated ability to manage multiple work streams in dynamic environments, prioritize skillfully, and drive continuous improvement through data-driven decision making

Highly motivated, forward-thinking, and readiness to grow, with proficiency in writing ChatGPT prompts, leveraging AI, and architecting automations

Preferred Qualifications

Prior experience working with customer feedback data and leveraging insights to drive product enhancements

Experience Working In A Consumer Technology Company

Experience Working With A Multi-sided Marketplace

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy

here

.

Offers may vary based on many factors, such as candidate experience and skills required for the role.

Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please rea

d more about our benefits offerings

here

.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

$149,000

—

$166,000 USD

WA

$143,000

—

$159,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$138,000

—

$153,000 USD

All other states

$124,000

—

$138,000 USD