Product Manager II, Member Billing

Our Mission: To Eliminate Every Barrier To Mental Health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,

Precision Mental Healthcare

, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a

net positive ROI

for employers and we are the only company in our category to earn

external validation

of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

This is a full-time

Product Manager

role sitting within the Care Foundations Product team. You’ll support the development of new functionality to streamline member (patient) collections by analyzing user and billing data, refining user experience flows, and collaborating across operations, finance, design, and engineering to deliver a cohesive, high-quality product.

This role is part of Spring Health’s broader “Financial Hub”, and you will work in close partnership with our Claims & Eligibility team to ensure end-to-end billing excellence. You’ll also work closely with a Senior Product Manager who will collaborate with you on strategy and roadmap alignment.

This is a hybrid role based in New York City, with an expectation of being in-office two days per week

. Our office is located at 60 Madison Avenue.

What You’ll Do

Execute Product Delivery: Lead development of key features related to member billing within the Financial Hub, partnering with engineering, design, operations, and finance to scope, build, and launch high-quality functionality through an agile sprint process.

Collaborate on Strategy: Work closely with a Senior Product Manager to define the roadmap, ensure alignment across the Financial Hub, and coordinate with the Claims & Eligibility team.

Analyze Data: Review product outcomes, member behaviors, and collections trends to generate insights that shape and influence the roadmap.

Experimentation

:

Design hypotheses, set up A/B tests, interpret results, and iterate to improve member billing flows and outcomes.

Optimize Member Experience

:

Balance collections improvement with member experience, ensuring improvements don’t introduce friction or frustration for users.

What Success Looks Like

Improvement in collections metrics without degrading member experience

High-quality delivery of member billing product functionality with minimal bugs or regressions

A well-aligned roadmap that reflects input from internal stakeholders and the broader Financial Hub

Strong, positive collaboration with the Senior PM and other cross-functional partners

Demonstrated curiosity and learning around the revenue cycle management (RCM) space

What You’ll Bring

2–3+ years of product or project management experience

Strong analytical skills and experience with data-driven decision making

Strong experimentation skills, including hypothesis generation, A/B testing, results analysis and iterative development.

Exceptional communication, organizational and collaboration skills

Strong writing and language skills

Passion for mental health and a commitment to improving access to care

Ability to thrive in a fast-paced environment.

Bonus

: Experience working on products related to revenue cycle management

The target base salary range for this position is $133,440 - $166,800, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using

Radford Global Compensation Database

at minimum to ensure competitive and fair pay.

Benefits Provided By Spring Health

Note

: We have even more benefits than listed

here

and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to

One Medical

accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

Employer sponsored 401(k) match of up to 2% for retirement planning

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

We offer competitive paid time off policies including vacation, sick leave and company holidays.

At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

Access to

Noom

,

a weight management program—based in psychology, that’s tailored to your unique needs and goals.

Access to fertility care support through

Carrot

, in addition to $4,000 reimbursement for related fertility expenses.

Access to

Wellhub

,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

Access to

BrightHorizons

, which provides sponsored child care, back-up care, and elder care

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement?

Research shows

that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to

Thrive

. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health:

Our Values

Our Privacy Policy

https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.