Payer Enrollment Coordinator

Our Mission: To Eliminate Every Barrier To Mental Health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,

Precision Mental Healthcare

, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a

net positive ROI

for employers and we are the only company in our category to earn

external validation

of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Payer Enrollment Manager, the Payer Enrollment Coordinator is responsible for executing the end-to-end payer enrollment process for Spring Health providers following credentialing approval. This role works closely with our Credentialing Verification Organization (CVO), Medallion, to manage enrollment intake, tracking, payer submissions, and roster maintenance, ensuring providers are accurately enrolled and ready for billing. This is a full time remote position on our team and occasional travel may be required for company or team events.

This role serves as a key operational partner to Credentialing, Revenue Cycle Management, and Payer Operations, escalating risks, delays, or data discrepancies to the Payer Enrollment Manager as needed. The Payer Enrollment Coordinator does not perform primary source verification or make credentialing determinations.

What You’ll Be Doing

Execute payer enrollment applications from credentialing approval through payer confirmation, using Medallion as the CVO and system of record

Coordinate CAQH profile maintenance and attestations in alignment with Medallion workflows and payer requirements

Track enrollment status, follow up with payers, and escalate delays or issues to the Payer Enrollment Manager

Prepare, validate, submit, and reconcile provider rosters across contracted payers

Partner with Credentialing to ensure accurate and timely handoff of approved providers into enrollment

Collaborate with RCM to resolve enrollment-related billing issues, including claim denials tied to enrollment status

Maintain accurate enrollment data across internal systems, Medallion, and payer records

Support payer requests or audits related to enrollment and roster data, under the direction of the Payer Enrollment Manager

Follow established enrollment workflows and delegated arrangements without performing credentialing decisions or PSV activities

What Success Looks Like In This Role

Providers are enrolled accurately and on time following credentialing approval

Enrollment-related billing delays and denials are minimized

Provider roster submissions are accurate, complete, and timely

Issues are proactively identified and escalated appropriately

Strong operational partnership with Credentialing, RCM, and Payer Enrollment leadership

What We Expect From You

2+ years of experience in payer enrollment, provider enrollment, or healthcare operations

Working knowledge of CAQH, payer enrollment workflows, and roster management

Experience Executing Enrollment Processes In Partnership With A Cvo Or External Credentialing Vendor

Strong organizational skills and attention to detail

Ability to manage multiple payer timelines while following defined escalation paths

Preferred Qualifications

Experience Working In A Managed Care, Payer Enrollment, Or Credentialing Environment.

Familiarity with Medicare, Medicaid, and managed care provider enrollment.

Experience Using Credentialing And Enrollment Systems.

The target hourly pay range for this position is

$26.05 - $32.18

and is part of a competitive total rewards package including benefits.  Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using

Radford Global Compensation Database

at minimum to ensure competitive and fair pay.

Benefits Provided By Spring Health

Note

: We have even more benefits than listed

here

and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to

One Medical

accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

Employer sponsored 401(k) match of up to 2% for retirement planning

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

We offer competitive paid time off policies including vacation, sick leave and company holidays.

At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

Access to

Noom

,

a weight management program—based in psychology, that’s tailored to your unique needs and goals.

Access to fertility care support through

Carrot

, in addition to $4,000 reimbursement for related fertility expenses.

Access to

Wellhub

,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

Access to

BrightHorizons

, which provides sponsored child care, back-up care, and elder care

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement?

Research shows

that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to

Thrive

. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health:

Our Values

Our Privacy Policy

https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.