Manager, Workplace Experience

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

As the Workplace Experience Site Lead, you’ll oversee the day-to-day experience within our Dublin office, managing our Workplace Associates and Front Desk Coordinators while driving programs that connect people, elevate engagement, and make Intercom a place people love coming to.

You’ll partner closely with stakeholders to ensure our spaces run smoothly, while leading the planning and execution of events, experiences, and projects that bring our culture to life. From office improvements, to large-scale celebrations and onboarding experiences, you’ll be a key connector between people, place, and purpose.

What will I be doing?

Design and implement strategies that drive workplace efficiency and elevate the overall employee experience

Deliver a best-in-class front-of-house experience, ensuring a welcoming, functional, and polished environment for all employees and guests

Plan and execute local employee events that are engaging, on-brand, and aligned with budget expectations

Oversee daily food programs, including catering, snacks, and event-related offerings, ensuring quality and consistency

Serve as a cultural ambassador - leading internal activations, team-building initiatives, and community-driven events

Maintain a high standard of office cleanliness, functionality, and brand alignment through daily oversight

Partner cross-functionally to coordinate space planning, office moves, renovations, and facility repairs

Manage and triage office-related requests, ensuring timely resolution within defined SLAs

Develop, implement, and uphold office policies, procedures, and operational processes

This Role Requires A Consistent 5-day In-office Presence Each Week

What skills do I need?

Minimum of 4+ years of experience in Workplace Experience with a significant emphasis on creating and delivering improved employee experiences

Minimum of 2+ years of Management experience

Possess strong leadership skills with a proven ability to coach and develop a team

Demonstrate exceptional budget management skills with a track record of building business cases and managing expenses effectively

Exhibit strong attention to detail, organizational planning, time management, and multitasking abilities

Exceptional verbal and written communication skills to effectively interact with all levels from a vendor to executive.

Experience And Comfort In Working Within A Fast-paced Office Environment

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

Regular compensation reviews - we reward great work!

Pension scheme & match up to 4%

Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

Flexible paid time off policy

Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we also offer Windows for certain roles when needed.

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our

core values

.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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