Manager, Program Management (Vendor Operations)

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 116 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit

www.redditinc.com

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We are looking for an experienced Vendor Operations manager to own and scale large-scale third-party operations in support of Reddit’s growing business. This role will be responsible for driving operational excellence across vendor partnerships, ensuring strong performance against SLAs, KPIs, and quality standards while building scalable, efficient workflows. The ideal candidate is a strategic, data-driven people manager who thrives in cross-functional environments and can translate complex business needs into high-impact operational solutions.

Candidates located in the Eastern Time Zone (EST) are preferred.

Responsibilities

Own the end-to-end performance of vendor operations, ensuring adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality metrics.

Develop and execute strategies to scale vendor capacity, headcount, and tools to meet Reddit's growing business needs.

Serve as the primary point of contact for vendor partners at the operational level, leading regular business reviews, QBRs (Quarterly Business Reviews), and critical escalations.

Identify bottlenecks, drive continuous improvement initiatives, and implement best practices across all vendor-supported workflows to maximize efficiency and quality.

Manage annual SOW renewals, ensuring alignment to operating expenses and project roadmaps. Track vendor budgets, manage invoicing processes, and ensure effective utilization of resources.

Translate internal needs into scalable vendor solutions and represent vendor operations in high-level forums to ensure cross-functional roadmaps align with operational realities.

Lead, mentor, and coach a team of FTE Vendor Operations Managers, fostering a high-performing and engaging work environment.

Collaborate cross-functionally with internal stakeholders (e.g., Product, Engineering, Policy, Finance) to ensure vendor operations are aligned with Reddit's product changes and policy updates.

Oversee internal Quality Assurance (QA) programs related to vendor output and drive corrective action plans with vendor partners.

Develop and maintain operational reports and dashboards, providing timely and accurate insights into vendor performance to senior leadership.

Required Qualifications

7+ years of professional experience in Operations or Vendor Management

3+ years of experience directly managing a team of direct reports

Proven experience managing large-scale third-party vendor operations

Excellent analytical and problem-solving skills, with proficiency in data analysis and reporting (e.g., strong in SQL, advanced Excel/GSheets, or familiarity with BI tools like Tableau/Looker)

Exceptional communication and negotiation skills

Demonstrated ability to manage multiple high-priority projects simultaneously

Benefits

Comprehensive Healthcare Benefits and Income Replacement Programs

401k with Employer Match

Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support

Family Planning Support

Gender-Affirming Care

Mental Health & Coaching Benefits

Flexible Vacation & Paid Volunteer Time Off

Generous Paid Parental Leave

Pay Transparency

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit

https://www.redditinc.com/careers/

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To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The Base Pay Range For This Position Is

$180,200

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$252,300 USD

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Candidate Privacy Policy for Potential Employees and Contractors

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Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.