Lifecycle Specialist, Employee Relations & Transitions

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it’s about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 80+ countries. On this team, your work directly influences our ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity. You’re not just part of a team; you’re at the forefront of shaping the future of work, ensuring every interaction is fast, intuitive, and profoundly impactful. Dive into a role where your passion for innovation, commitment to excellence, and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone, anywhere — compliantly.

The Lifecycle Specialist, Employee Relations & Transitions manages employee exits for Remote's external employees with a focus on legal compliance and providing delightful customer service. Additionally, the specialist provides first-level Employee Relations support, guiding clients through workplace concerns and coordinating appropriate resources when needed.

As part of a larger employee Lifecycle team, the Specialist is also expected to contribute to process improvements and initiatives in line with Remote's strategic goals and values.

Key Responsibilities

Offboarding

Manage and resolve end-to-end employee exits across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and their employees.

Provide sound guidance and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices.

Lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes.

Influence and negotiate positive outcomes in complex terminations, balancing multiple stakeholders with competing interests.

Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions.

Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations.

Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, amongst other verticals, to ensure all aspects of the employee exit are administered correctly and promptly.

Be the subject-matter expert and respond to internal and external queries on all offboarding matters in conjunction with Lifecycle's internal stakeholders.

Navigate clients through Remote's Employee Relations resources and guides, helping them understand applicable policies and processes.

Conduct preliminary assessment of workplace concerns, identifying key facts and applicable local regulations.

Coordinate with internal and external stakeholders to ensure appropriate handling of employee relations matters.

Support clients in understanding progressive disciplinary approaches and documentation requirements.

Monitor ongoing employee relations cases, ensuring timely follow-up and coordination with relevant stakeholders.

Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes.

Key Requirements and Charactristics

Experience as a HR Advisor or HR Business Partner, with generalist HR competencies and exposure across the employee lifecycle.

Proven experience with a strong background in managing voluntary and involuntary exits (terminations) with care, sensitivity and legal compliance; and providing comprehensive HR support and guidance on employment laws and regulations, spanning various jurisdictions.

Ability to interpret and apply industrial instruments, analyze complex HR issues, undertake research, provide practical solutions and effectively communicate recommendations to clients and internal stakeholders when operating in ambiguous and unfamiliar environments.

Basic understanding of employee relations principles, progressive discipline approaches, and workplace investigation fundamentals.

Excellent communication, influencing, conflict management, and negotiation skills, with the ability to confidently lead difficult conversations to a positive outcome, often where parties have conflicting interests, maintaining professionalism and strict confidentiality.

Business-level (advanced) proficiency in written and spoken English, with additional languages considered a plus.

Aptitude and appetite to innovate and optimize processes, continuously identifying and implementing opportunities for automation and championing best practices.

Efficiency in operations, with an awareness of the importance of thorough record-keeping and data integrity.

Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems.

Ability to work autonomously and cohesively in an international team in a fast-paced, asynchronous, remote environment with multiple priorities. Willingness to work flexible hours as needed.

Proactive and self-motivated with a strong sense of ownership and accountability.

Bilingualism in English and French is a plus, though not strictly required.

Practicals

You'll Report To

Manager Employee Lifecycle, Employee Relations & Transitions

Team

Lifecycle, Employee Relations & Transitions

Location

: Canada

Start Date

As soon as possible

Application Process

Interview with recruiter

Technical assessment

Same Day

• Interview with future manager
• Interview with team member and Legal team member

Same Day

• Interview with Senior Manager

-

Bar Raiser Interview

Prior employment verification check

Ce que ce poste peut vous offrir

En tant qu'extension essentielle des équipes RH de nos clients, nous naviguons et conseillons sur les parcours complexes de l'emploi mondial avec une rapidité, une expertise et une précision inégalées. La vision de l'équipe Lifecycle chez Remote ne consiste pas seulement à maintenir la référence absolue en matière de pratiques RH ; il s'agit de l'élever, d'intégrer des solutions technologiques de pointe et d'enrichir l'expérience client dans plus de 80 pays. Au sein de cette équipe, votre travail influence directement notre capacité à maintenir et à étendre notre couverture de conformité, à améliorer continuellement les parcours de nos clients et à augmenter considérablement notre capacité opérationnelle. Vous ne faites pas seulement partie d'une équipe ; vous êtes à l'avant-garde du façonnement de l'avenir du travail, en veillant à ce que chaque interaction soit rapide, intuitive et profondément percutante. Plongez dans un rôle où votre passion pour l'innovation, votre engagement envers l'excellence et votre volonté de faire une différence à l'échelle mondiale s'alignent sur notre mission : permettre aux organisations du monde entier d'employer n'importe qui, n'importe où — en toute conformité.

Le Spécialiste Lifecycle, Relations Employés et Transitions gère les départs des employés externes de Remote en mettant l'accent sur la conformité légale et la prestation d'un service client exceptionnel. De plus, le spécialiste fournit un soutien de premier niveau en relations employés, guidant les clients à travers les préoccupations en milieu de travail et coordonnant les ressources appropriées au besoin.

En tant que membre d'une équipe plus large dédiée au cycle de vie des employés (Lifecycle), le spécialiste est également censé contribuer aux améliorations de processus et aux initiatives en accord avec les objectifs stratégiques et les valeurs de Remote.

Responsabilités clés

Départ (Offboarding)

Gérer et résoudre les départs d'employés de bout en bout dans plusieurs juridictions internationales, en priorisant une expérience de départ supérieure pour les clients de Remote et leurs employés.

Fournir des conseils judicieux et gérer les demandes des clients sur diverses questions RH, incluant mais sans s'y limiter, les procédures de licenciement, de démission et de transfert, les contrats de travail et les processus de licenciement économique, en garantissant la conformité légale et les meilleures pratiques.

Diriger et animer des réunions avec les clients et les employés externes, incluant mais sans s'y limiter, les réunions de consultation p