IT Support Engineer

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

The Business Technology Team

The Business Technology (BT) team at Okta is the internal IT organization responsible for the technology infrastructure, applications, and services that empower Okta employees globally. We partner across the business to deliver solutions that drive productivity, collaboration, and innovation. Effective financial management and operational discipline are critical to our success in enabling Okta's rapid growth and ensuring we operate efficiently.

The IT Support Engineer Opportunity

Reporting to the Senior Manager, IT Support, you will be responsible for speedy issue resolution for employee IT issues, proactive improvements, and have a strong customer first mindset.  You will be part of a globally distributed onsite support team that provides IT support for our employees as well as maintaining in-office technologies such as Zoom rooms, printers, digital signage, among others.  You will also share knowledge with our employees, helping them to use technology to power their productivity.  You will be a strong advocate for our employees, learning and understanding their technology challenges and championing change with our technology solutions that makes it easier to get our best work done.  Our team is helping to transform the future of work, which isn’t easy but is tremendously fun and rewarding. We work on challenging problems, are data driven, and always focus on the employee experience.

Okta provides a world class in-office experience by offering our IT support and services.  This Support Engineer will provide frictionless support, share best practices, and be a trusted advocate for our internal customers.  A successful IT Support Engineer must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office, Okta), hardware (Apple/Windows), mobile phones and devices, networks and operating systems. The ideal candidate will also have great attention to detail and will be comfortable working in a fast-paced environment.

Our goal is to make sure that our Oktanauts have an amazing technology experience and that they have everything they need to be successful.

What you’ll be doing

Daily conference room VC system checks and preventative maintenance.  This will include confirming functionality and resolving issues

Provide daily onsite IT support for our employees onsite 4-5 days a week

Break/Fix support as issues are discovered and resolving issues in a timely manner

Proactively look for opportunities to increase customer and team productivity

Effectively communicate with our customers and stakeholders with empathy and a customer first mindset

Identify root cause of issues and document in RCA documents

Create knowledge articles and videos to enable our team and customers with technology best practices

AV event support during all company meetings and smaller meetings in event spaces

Responsible for providing in person and remote support our global staff (all worker types and employee levels). Requests will come in a variety of forms such as tickets, walkups, Slack, and email.

Inventory and asset management including receiving and building of hardware as well as ongoing management of assets (loaners, redeploying used assets, EOL older assets, loss prevention, etc.)

Strive to resolve all employee support interactions on first touch, whenever possible, while proactively and conscientiously balancing competing demands in a fast-paced environment

Assist with onsite projects as assigned.

Ability to identify potential user issues as larger system or company-wide incidents

Bring a positive and fun spirit to the work you do each and every day

What you’ll bring to the role

3+ years experience with Mac and PC technical support

3+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems

2+ years supporting video conferencing room systems

2+ years supporting live events in corporate environments

Experience With Zoom And Zoom Phone

Flexible for early morning coverage and some late evening event support

Experience With High Priority Escalations And High-pressure Situations

Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail

Technical degree or related work experience required

Excellent communication skills and customer service attitude

Self-starter with initiative and a high 'figure it out' factor

Proven desire to take ownership of tasks and projects and follow through to completion

Bonus: experience in any of the following: ITIL, JAMF, Okta, Windows fleet management, Proofpoint, ServiceNow, Uniflow, Envoy

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Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit:

https://rewards.okta.com/us

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The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:

$74,000

—

$110,000 USD

What you can look forward to as a Full-Time Okta employee!

Amazing

Benefits

Making

Social Impact

Developing

Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta

today!

https://www.okta.com/company/careers/

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Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this

Form

to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at

https://www.okta.com/legal/personnel-policy/.