IT Ops Engineer

About Vercel

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.

Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.

About The Role

The successful candidate will be expected to work onsite in our SF location (in person 5x a week) to effectively collaborate with our team and support our office's IT needs.

We are expanding our IT team and are looking for a capable IT professional to help us keep up with our company's growth. This role is primarily focused on managing the daily IT needs of our in-office staff, ensuring that everyone has the technical support they need to work effectively. You'll be the first point of contact for any IT-related issues in the office, from troubleshooting hardware and software problems to supporting in-office events

In addition to handling help desk duties, you'll also have the chance to work on various IT projects that affect both our local and global teams. We're looking for someone who is comfortable working in a fast-paced environment, is eager to tackle a wide range of IT tasks, and enjoys solving problems.

This position is perfect for someone with a solid IT background who is looking to broaden their skills and take on more responsibility in a supportive and dynamic team. If you're good at figuring out technical problems, enjoy helping others, and want to grow your IT career, we'd like to meet you.

What You Will Do

Serve as the first point of contact for our in-office staff for all IT-related issues. Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and efficient operation of all systems.

Support our global workforce with IT-related issues in an effective and collaborative manner.

Assist in the maintenance and monitoring of the office's IT infrastructure, including workstations, conference rooms, network devices, and software applications.

Pair with the other members of the IT team on various projects, from upgrading system infrastructure to implementing new technology solutions. Contribute to planning, execution, and monitoring of projects to enhance our IT capabilities.

Utilize IT ticketing systems to manage help-desk requests and tickets as needed.

Help with the creation, management, and support of user accounts and access controls. Ensure employees have the necessary resources and permissions to perform their jobs effectively.

Develop and maintain comprehensive documentation for IT systems and procedures.

Work closely with other departments to support their technical needs and ensure IT alignment with business goals. Participate in cross-functional projects to support company-wide initiatives.

Partner with our Onboarding team to help procure equipment, set up accounts, and ensure a positive experience for new employees.

Assist the Workplace Service team to ensure we maintain a world-class office environment.

About You

You have at least 2+ years of full-time experience in IT support or a related field, with a solid foundation in troubleshooting hardware, software, A/V and network issues.

Experience In A Startup Or Tech Environment.

Tech-Savvy Problem Solver: You possess a deep understanding of IT systems, including macOS environments, networking, and security. You're known for your ability to diagnose and solve technical problems efficiently.

Effective Communicator: You have excellent communication skills, capable of explaining complex technical issues in simple terms and collaborating effectively with team members across different departments.

Proactive and Adaptable: You thrive in fast-paced environments, showing initiative in tackling challenges and flexibility in handling multiple tasks or projects simultaneously.

Team Player with a Service-Oriented Attitude: You're approachable and helpful, always ready to assist others with their IT needs while maintaining a positive and professional demeanor.

Continuous Learner: You have a genuine interest in technology and a commitment to staying informed about the latest IT trends and best practices. You're motivated to grow your skills and take on new challenges.

Detail-Oriented Organizer: You excel at managing your tasks efficiently, paying close attention to details, and keeping track of all IT assets and documentation.

Security Conscious: You understand the importance of cybersecurity and are vigilant in implementing measures to protect company data and infrastructure.

Hands-On: You are not afraid to roll up your sleeves and do what needs to be done.

Vendor Management: You’re able to effectively communicate and coordinate with vendors.

Whom will this role interact with?

In-office staff

IT team members

Other departments within the company, especially during on-sites

Office Manager

Execs

EAs

On-site vendors

Benefits

Competitive compensation package, including equity.

Inclusive Healthcare Package.

Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.

Flexible Time Off.

We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Actual salary will be based on job-related skills, experience, and location. The San Francisco, CA base pay range for this role is $116,000 - $174,000. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.