IT Engineer, Infrastructure Systems

Asana is seeking an experienced technologist to join our growing team and oversee internal IT Infrastructure systems & networks across our offices globally.  Based in our San Francisco office, you will be primarily responsible for the implementation and support of any on-premise IT Infrastructure in our offices globally. IT delivers world-class service and support for Asanas everywhere. Our goal is to provide systems and technology that enable collaboration, unlock creativity, and help to power our teams across the globe.

You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail-oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What You’ll Achieve

Manage all aspects of Asana’s corporate IT infrastructure from design to deployment: Including Network Services, Storage, Virtualization, & IDM/MDF operations

Perform day-to-day support and administration including: installation, configuration, monitoring, documentation, and automation for all IT infrastructure

Train and mentor users on the IT support team

Respond to all tactical support escalations

Provide continuous review of internal IT infrastructure. Propose and implement enhancements that will improve performance, reliability, and scalability as we grow globally

Provide training to the larger IT Team to help everyone uplevel.

Support office expansion initiatives and travel as needed to global offices

Manage relationships with ISPs/Data circuit providers, LV cablers, and Security Systems Integrators.

Perform hardware installation and maintenance, including lifting up to 50lbs to heights of up to 6ft.

About You

7+ Years Of Experience With The Following

Configuration, administration, and installation of Operating Systems, Server Hardware, Storage, and network infrastructure.

Hands-on experience with Linux and Windows servers

Virtualization and IaaS/AWS deployments

Designing and building MDF/IDF infrastructure, including: power, cooling, and monitoring

Experience with network hardware, including but not limited to: Aruba, Juniper, Cisco, Meraki, Palo Alto, and other major Network vendors.

Solid knowledge of networking terms, models, and protocols

Familiarity with common network & systems monitoring tools such as: NMS, ELK Stack, MRTG, Nagios, Splunk, Cacti, & Syslog

Experience With Managing Key Vendor Relationships For System And Network Technologies

Scripting experience with Python, Perl, Powershell or equivalent

Familiarity with authentication or access control systems and protocols: AD, LDAP, RADIUS, SAML, Kerberos, & PAM

Able to work both independently or collaboratively

Excellent communication and documentation skills

Understanding of best security practices

Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $182,000–$207,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

Mental health, wellness & fitness benefits

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

About Us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

Join Asana’s Talent Network

to stay up to date on job opportunities and life at Asana.