International Care Advocate (Japanese Fluency) - Australia, New Zealand, or Singapore

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

Fortune Change the World (2024)

CNBC Disruptor 50 List (2022, 2023, 2024)

Fortune Best Workplaces for Millennials (2024)

Fortune Best Workplaces in Health Care (2024)

TIME 100 Most Influential Companies (2023)

Fast Company Most Innovative Companies (2020, 2023)

Built In Best Places to Work (2023)

Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

Great Place to Work certified (2020, 2021, 2022, 2023, 2024)

Fast Company Best Workplaces for Innovators (2022)

Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a mission-driven internationally-based Care Advocate who is fluent in Japanese and based in Australia, New Zealand, or Singapore to join our team to provide world-class care to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their optimal experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to assist our members with navigation of our network and product. As an internationally-based Care Advocate, you’ll be the Maven resource for our members, providing resources and education on how to access care and walk through walls to engage members with our platform.

Our Care Delivery team works remotely and supports Maven members 24/7/365. We are currently hiring for 9am-5pm local time (APAC region).

Must be fluent in English and Japanese

and

based in Australia, New Zealand, or Singapore to be considered for this position.

As

an Internationally-based Care Advocate, you will be responsible for …

Prioritizing tasks and managing a schedule of meeting a high volume of members to conduct introductory video appointments

Upholding our value of moving fast by answering and assisting with questions about our product and providing personalized recommendations for supporting member needs

Demonstrating our value of “walking through walls” to deliver an exceptional customer service experience to our members and escalating concerns or questions appropriately

Navigating members’ networks to ensure access to care, and investigating available support

Coordinating with other team members when needed to provide immediate access to care and provide follow up, closing the loop with the member

Providing education and resources related to program needs

Collaborating with cross-functional partners and team members of our Care Delivery, Customer Support, Provider group and Product teams

Executing on tasks to ensure optimal member experience and taking responsibility for closing the loop on outstanding items

Participating in cross functional projects and collaborating with other departments where needed

Identifying referral needs and collaborating with Maven providers

Providing education on local healthcare systems and create in-person resource lists to help members navigate in-person care

Acts as a resource for our members and team on local APAC region and healthcare system

Anticipating and addressing member’s social determinants of health needs

Any other duties as assigned

Required Qualifications

Fluency in English and Japanese, both verbal and written

Located in Australia, New Zealand, or Singapore

A background in allied health, human services, or healthcare

1-2+ years of direct patient care experience or digital health

Problem-solving skills to help find creative solutions to customer needs, including working in a remote/startup environment

Ability to remain flexible with changes and have a growth mindset

Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes

Experience Achieving Kpis Relevant To Engagement, Satisfaction And Productivity

Proficiency in navigating new technologies and systems as part of working on a remote team

Preferred Qualifications

Fluence in healthcare terminology, both in English and Japanese

Experience in family planning and maternal-child health areas/others such as pregnancy, postpartum, options counseling, menopause, adoption, surrogacy

Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk

Certification Or Licensure In A Healthcare Related Field

Maven embraces a flexible and inclusive work environment. This remote role is open to candidates in Australia, New Zealand, or Singapore. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.

Whole-self care through wellness partnerships

Hybrid Work, In Office Meals, And Work Together Days

16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)

Annual professional development stipend and access to a personal career coach through Maven for Mavens

401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone.

If you receive a scam issue or a security issue involving Maven Clinic please notify us at:

security@mavenclinic.com

.

For general and additional inquiries, please contact us at

careers@mavenclinic.com

.