Implementation Specialist, Professional Services

At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀

At ClickUp, our highest priority is our customers. Our goal is to provide them with not only the best customer success in the industry but also an unparalleled customer experience. As a part of our team, you will play a crucial role in helping our customers unleash their potential and elevate productivity standards.

In this position, you will work with our global consulting team to execute strategic initiatives in partnership with a Strategic Services Consultant. Initiatives will span across project management, discovery, configuration, support, end-user training, and more. Working under the direction of a Strategic Services Consultant, you will implement solutions that enable customers to unlock the true value of their ClickUp investment. In addition to partnering with a Strategic Services Consultant on their accounts, you will also manage a small book of business yourself. This will be your time to shine, leading projects and taking our customer's ClickUp experience to the next level.

The Role

Collaborate closely with Strategic Services Consultants to execute strategic projects and initiatives for our customers.

Manage a small book of business yourself, with a focus on implementations and longer term strategic delivery.

Assist in the creation, end-to-end configuration, and optimization of a customer's ClickUp Workspace.

Participate in customer calls, document meetings, and record current state customer processes.

Create roadmaps to ensure our customer's are continuously receiving value.

Collaborate with cross-functional teams to escalate and resolve complex technical challenges when necessary.

Provide initial support for customer inquiries via email or the ClickUp platform.

Act as product expert and maintain a strong understanding of the platform's functionality and capabilities.

Provide exceptional customer service and build strong, long-lasting relationships.

Conduct remote training sessions to educate clients on platform functionality, best practices, and configured workflows.

Qualifications

3+ years prior experience in a consulting role, preferably with large strategic customers.

Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms.

Fluency in English is required, both spoken and written.

Demonstrated ability to work effectively and autonomously with global customers across different time zones.

Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service.

Excellent problem-solving and troubleshooting skills.

Outstanding written and verbal communication skills.

Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

Self-motivated, proactive, and able to work independently.

Preferred experience in SaaS PPM software or collaborative work management (CWM).

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.

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lickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

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