HR Operations Project Manager

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We are looking for a Senior Program Manager – HR Operations to drive operational excellence, process optimization, and scalable innovation. Sitting directly within HR Operations, this role serves as a key operational engine for modernizing how we work—focusing on business process design, seamless M&A operational readiness, and modern tool enablement (including practical AI and automation).

In this role, you will partner closely with our Corporate Engineering & IT team (CEIT), as well as cross-functional leaders in Team Member Experience, M&A, Talent Acquisition, Total Rewards, Legal, and IT. Your focus will be on bridging business strategy with operational delivery: evaluating workflows, streamlining integrations, and driving organizational change and adoption with greater speed and efficiency.

The ideal candidate is both a seasoned project manager and an operational innovator. You deeply understand core HR business processes, know how to integrate acquired teams smoothly, and can partner with technical leads to pilot, launch, and scale workflows that enhance the employee experience.

Success In This Role Will Be Measured By

The efficiency, quality, and adoption of HR operational solutions delivered—including reduced SLA turnaround times, smooth integration of acquired operational processes, elimination of manual friction, improved employee CSAT, and increased capability across the People organization.

Responsibilities

HR Process Optimization

Identify & Streamline High-impact Workflows

Evaluate end-to-end HR processes across the employee lifecycle to eliminate friction, improve accuracy, and incorporate automation where appropriate.

Translate Business Needs For Technical Counterparts

Map out clear "as-is" and "to-be" operational processes and success metrics, allowing technical and engineering partners to convert them into actionable specs.

Serve As An Hr Operations Advisor

Help HR functional leads understand operational best practices, evaluate current state bottlenecks, and identify practical opportunities for process redesign and technology enablement.

M&A Integration & Operational Readiness

Lead Hr Ops M&a Execution

Partner with cross-functional M&A leads to assess incoming HR systems, policies, and operational processes during corporate transactions.

Harmonize & Consolidate

harmonize acquired employee workflows into Lyft's core HR Operations service delivery model with minimal business disruption.

Change & Onboarding Support

Oversee operational readiness plans to ensure acquired employees transition smoothly into Lyft’s HR tools, service desks, and operational standards.

Technical Partnership & Tool Delivery

Liaison To Ceit & Solution Architecture

Partner hand-in-hand with the AI Business Solution Architect (PeopleTech) and IT teams to co-design, validate, and launch HR technology solutions (including automation, and AI workflows).

Pilot & Solution Validation

Utilize light-touch automation, low-code tools, and digital platforms to prototype quick operational improvements and test solutions before full-scale deployment.

User Acceptance Testing (uat)

Lead UAT and operational readiness reviews to ensure enterprise tools built in core systems (Workday, Greenhouse, Jira, etc.) solve business needs cleanly.

Enablement, Change Management & Governance

Drive Capability & Adoption

Lead change management strategies for new HR programs, offering hands-on workshops, clear documentation, training materials, and practical "how-to" playbooks.

Embed & Support

Pair directly with HR business partners, recruiters, and ops specialists to build confidence and capability in adopting new operational workflows and technology tools.

Experience

5+ years of Program/Project Management experience, specifically within HR Operations, HR Systems Transformation, or HR Service Delivery.

Experience With Ai, Hr Technology & Automation

Experience leveraging AI enabled tools and HR tech (e.g., LLMs, smart intake, automated routing) to optimize business processes.

Demonstrated M&a Experience

Hands-on experience supporting M&A activity, specifically around HR operational integration, system consolidation, and process harmonization.

Proven Technical Partnership

Track record of serving as the operational bridge between business teams and technical partners (e.g., Solution Architects, Product Managers, IT Engineers).

Cross-functional Change Management

Demonstrated ability to drive alignment, lead complex change initiatives, and inspire tool adoption across non-technical stakeholders in a matrixed environment.

Data Privacy & Compliance Mindset

Deep appreciation for PII protection, data privacy standards, and regulatory considerations in employee operations.

Nice-to-Haves

Experience In High-growth Tech Environments Or Organizations Undergoing Significant Operational Scaling.

Deep familiarity with core People enterprise systems (e.g., Workday, Greenhouse, Jira, Slack).

Hands-on experience with business automation platforms (e.g., Workato, UiPath, Power Automate, Slack Workflows).

Benefits

Great medical, dental, and vision insurance options with additional programs available when enrolled

Mental health benefits

Family building benefits

Child care and pet benefits

401(k) plan with company match to help save for your future

In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off

18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Subsidized commuter benefits

Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

#Hybrid

The expected base pay range for this position in the Nashville area is $88,560-$110,700, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.