Global Live Operations Specialist

About The Team

The Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy, and a high-quality experience for Consumers, Merchants, and Dashers.

Within this group, the Global Live Operations team serves as the execution arm of the Live Operations Strategy & Operations (S&O) team, supporting real-time decision-making and operational continuity across the marketplace.

We partner closely with S&O stakeholders to execute structured workflows, monitor live operations, and respond to disruptions such as severe weather, holidays, and demand spikes. Our team plays a critical role in ensuring that strategic decisions are implemented accurately and consistently in real time to maintain delivery quality and marketplace stability.

About The Role

Note: This role requires working a consistent shift, including weekends and holidays.

As a Global Live Operations Specialist, you will execute structured, real-time workflows that support delivery quality and operational performance across DoorDash’s marketplace.

This is a hands-on, execution-focused role where you will follow established playbooks, monitor live operations, and take action to resolve issues as they arise. Over time, you will build the judgment to identify patterns, escalate effectively, and contribute to improving and automating our workflows.

This role is best suited for individuals who are detail-oriented, reliable, and comfortable working in a fast-paced, remote environment with clear processes and expectations.

You’re excited about this opportunity because you will…

Execute daily operational workflows to maintain delivery quality and efficiency (e.g., weather playbooks, event support, supply adjustments)

Monitor live dashboards and respond in real time to emerging issues impacting deliveries

Investigate individual deliveries or operational anomalies and escalate findings appropriately

Research local events or conditions that may impact operations

Communicate clearly and professionally with cross-functional partners to share updates or escalate issues

Follow established playbooks consistently, while identifying opportunities for clarification or improvement

Support testing of new tools and workflows, and provide structured feedback to improve efficiency over time

What Success Looks Like

In your first 3–6 months, you will:

Execute core workflows independently with high accuracy and consistency

Demonstrate strong attention to detail in repetitive, high-volume tasks

Identify and escalate operational issues in a timely and effective manner

Build familiarity with key tools, dashboards, and playbooks

Contribute thoughtful feedback to improve workflows and reduce manual effort

We’re excited about you because…

You are highly detail-oriented and take pride in executing tasks accurately and consistently

You are reliable and able to stay focused during structured, shift-based work

You are comfortable following established processes, while learning when to escalate or ask questions

You communicate clearly, respectfully, and professionally in a remote work environment

You work well with others, approach challenges with a collaborative mindset, and handle feedback constructively

You remain calm and focused in time-sensitive or fast-paced situations, and can manage multiple tasks and prioritize effectively

You are comfortable performing repetitive, detail-oriented work with consistency and accuracy

You are comfortable working a consistent schedule, including weekends and holidays (8AM–4PM ET shifts)

Basic Qualifications

High school diploma or equivalent

Ability to work scheduled shifts, including weekends and holidays

Strong attention to detail and ability to perform repetitive tasks with high accuracy

Clear written and verbal communication skills

Preferred Qualifications

Bachelor’s degree or equivalent experience

Experience In Operations, Logistics, Customer Support, Or Other Structured, Process-driven Environments

Familiarity with spreadsheets (Excel or Google Sheets)

Basic experience working with data or operational tools (e.g. Mode Analytics, Sigma/Looker/Power BI Dashboards)

We expect this position to be filled by 7/18/26.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page

here

.

See Below For Paid Time Off Details

For Salaried Roles

flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For Hourly Roles

vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$18.80

—

$27.60 USD

About Doordash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:

https://getcovey.com/nyc-local-law-144

."