Enterprise Restaurant Operations, Associate

DoorDash is looking for an Associate to help develop the best in class experience for Enterprise merchants.

About The Team

The Enterprise Restaurant Operations team is focused on enhancing merchant operations, ensuring that we set all of our merchants up for success by providing a seamless onboarding and post-sale experience. In this role, specifically, you will work to ensure that our Enterprise merchants receive a high-quality experience. As such, this team’s goals are aligned with the broader Enterprise team’s goals around growth and improved operations.

About The Role

This role will be responsible for identifying and resolving operational issues throughout the merchant lifecycle, including post sale contract changes.

You will master the essential functions of Merchant Services, including onboarding merchants, setting up marketing promotions, and managing workflows in Salesforce queues and cases, in order to identify opportunities for improvement. You’ll work cross functionally with sales members of the Enterprise organization and operational managers in the Merchant Services organization gathering feedback from both sides to create and implement creative solutions that best serve our merchants.

You’re excited about this opportunity because you will…

Collaborate –

Work cross functionally with our internal business partners to support best in class performance for our merchants

Influence –

Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and BD teams to improve the internal tools being built for our sales and partner management teams

Scale -

Document and train internal teams on new processes and refine these on an ongoing basis

Leverage AI Tools

to streamline routine operations and manage workstreams

Use Salesforce and DoorDash Internal Tools

to update data in bulk

Ensure

all our work, data organization and processes are legally compliant

Diagnose and resolve

time sensitive operational issues flagged by teammates

We’re excited about you because…

You are

an

empathetic team player that listens to and takes action based on feedback from other stakeholders; you weigh the needs of different teams and come up with fair and equitable solutionsYou are a master of prioritization and able to shift focus to urgent issues as they arise; you can rank tasks in order of urgency and impact

You are

a strong business thinker, able to use ‘first principles’ to solve challenging business problems at their root level

You are

data-driven, able to audit data with strong attention to detail and accuracy, and passionate about ensuring data accuracy

You are

eager to adopt new AI tools to drive efficiency, innovate and scale your impact

You are

a self-motivated, rapid learner, excited about developing your analytical and problem-solving skills

You are

results-oriented, always evaluating whether our team's activities are achieving the desired, measurable impact

You are

an owner, always looking for opportunities to learn and better your work product

You are

comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously

You are

highly communicative and proactive in working with the team and cross-functional partners

You are

a problem solver with a positive attitude. You enjoy diagnosing issues and developing creative approaches to solve challenges.

What We’re Looking For

You have 2+ years of experience in a project management or operations role.

BA/BS degree in business or related field

Strong written/verbal communications and presentation skills

Strong project management and operational management skills

Strong excel and data analysis skills

You have a positive attitude and are a problem-solver. You enjoy diagnosing issues and developing creative approaches to solve challenges.

You are customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical ability.

You are comfortable working in fast-paced and demanding environments.

You are eager to set and achieve your goals.

You are organized and meticulous with impeccable communication and presentation skills.

Experience With Crm Systems, Including Salesforce And Data Loader, And Google Suite.

You’re naturally curious – You always look for ways to innovate and improve and want to shape the vision and direction of the company

You’re gritty – You roll up your sleeves and do whatever it takes to make things successful

Why You’ll Love Working At Doordash

We are leaders

• Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are doers

• We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.

We are learners

• Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.

We are customer-obsessed

• Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.

We are all DoorDash

• The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

We offer great compensation packages and comprehensive health benefits.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page

here

.

See Below For Paid Time Off Details

For Salaried Roles

flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For Hourly Roles

vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$102,000

—

$150,000 USD

About Doordash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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