Enterprise IT Support Senior Tech

The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition you will support software as a service (SaaS) solutions like G Suite, Slack, Zoom, Jamf, and more. As an Enterprise IT Technician I for the IT Support team, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones, and make sure the technology in our offices is working.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

Provide best-in-class customer service and technical support for our employees

Deploy laptops as part of onboarding and refresh cycles

Assist with new hire orientations covering policies, best practices and services used within Datadog

Handle general ticketing, account management, and problem escalation

Maintain hardware and software inventory

Work with global counterparts to improve processes and consistency across the org

Support unified communications needs for Datadog employees in conference rooms and other common areas

Automate workflows and eliminate operational ambiguity through AI, system APIs, and MCP integrations.

Create and maintain internal and user facing documentation

Participate in deployment and security related projects

Participate in the IT Support on call rotation

Provide mentorship and be an escalation point to junior team members

Lead & support small and large scale projects

Lead & support internal events such as All-Hands and offsite marketing events

Become a subject matter expert in a Saas tool or process.

Lead team demos, meetings, initiatives

Who You Are

6+ years of experience in an IT Support role, preferably supporting a corporate environment

You love working in a team and helping people

You get excited to teach and mentor new things you have learned

You love mastering Saas tools and workflow

You are a motivator and lead with positivity

You have supported Apple devices such as Macbooks and iPads

You have excellent verbal and written communications skills

You have experience in providing detailed support under high pressure settings in a corporate environment

You are forward-thinking about emerging tech trends, with a knack for establishing AI best practices, automation, scripting and API integrations.

You are fascinated by the way things work and can explain them in simple terms

You want to work in a fast-paced, high growth startup environment

You have experience managing medium to large IT related projects

You've used Google Workspace and other common SaaS applications such as Slack, Zoom, Confluence, RingCentral and Jamf to administer & manage user accounts

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits And Growth

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Continuous professional development, product training, and career pathing

Intradepartmental mentor and buddy program for in-house networking

An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)

Access to Inclusion Talks, our internal panel discussions

Free, global mental health benefits for employees and dependents age 6+

Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated salary for this role at Datadog ranges from x, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The Reasonably Estimated Yearly Salary For This Role At Datadog Is

$96,000

—

$120,000 USD

About Datadog

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on

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Datadog Learning Center.

Equal Opportunity At Datadog

Datadog is proud to offer

Equal Employment Opportunity

to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our

Candidate Legal Notices

for your reference.

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