Director, Internal Communication and Culture

Role Description

Our communications team brings the Dropbox story to life and shares it with the world. From news announcements to user stories to speaking engagements, our work takes many forms and reaches diverse, international audiences. We build compelling narratives to help people connect with our product, brand, and vision.

As Head of Internal Communications, you will lead how Dropbox communicates with its own employees — shaping narratives that inform, align, and inspire teams during moments of momentum and change. Reporting to the Chief Communications Officer, you’ll own the internal communications strategy and lead a high-performing team responsible for creative storytelling, executive communications, and employee engagement at scale.

This role is pivotal as Dropbox enters its next phase of growth through Dropbox Dash and doubling down on the rest of our portfolio — moving

beyond change management

to proactive, compelling storytelling that connects strategy, customers, product progress, and culture. You’ll partner closely with senior leaders across the company to ensure employees understand not just

what

we are doing, but

Why It Matters

and

the important role they play in that.

You’ll have significant visibility and influence across the company, with the opportunity to modernize the ways we amplify our programs, elevate creativity

with our

Virtual First

operating model

as we engage with employees, and innovate in the AI-era of internal communications.

Responsibilities

Own and deliver an integrated internal communications strategy that builds clarity, trust, and engagement across the company

Lead the Internal Communications team, continuing to scale its impact through clear ownership, strong craft, and thoughtful talent growth

Partner closely with senior executives and cross-functional leaders as a trusted advisor on employee communications, change management, and alignment

Drive compelling, proactive storytelling that connects company strategy, customer insights, product progress, and culture

Drive engagement across all employee channels and events

(in-person

and virtual), including company-wide and org-level All Hands, AMAs, leadership offsites, Slack campaigns, email cascades, toolkits, and our internal intranet

Guide internal communications during periods of change, ensuring messages are clear, well-sequenced, and aligned to our values

Regularly

partner with the external communications team

on milestones, including

product launches, customer progress, and corporate activities

(e.g.,

quarterly earnings

,

M&A

)

Establish strong operating rhythms, measurement, and feedback loops to continuously improve employee understanding and engagement

Requirements

15+ years of experience in internal communications, HR/employee communications, corporate communications, or related fields

Proven experience leading and scaling high-performing teams

Exceptional writing, editing, and narrative-building skills with a high bar for craft and fluency in leveraging AI tools to accelerate team impact

Strong executive presence and experience partnering directly with senior leaders

Demonstrated ability to navigate organizational change with clarity, empathy, and credibility

Strategic mindset with strong business acumen and ability to connect communications to company priorities

Excellent judgment, attention to detail, and ability to operate effectively in complex, fast-moving environments

Preferred Qualifications

Experience Leading Internal Comms At A High-growth Or Transformation-stage Company

Background in creative storytelling, campaigns, or brand-adjacent comms

Experience Integrating Ai And Modern Tools Into Comms Workflows

Comfort operating as both a strategic leader and hands-on advisor when needed

Experience Partnering Closely With Hr, People Teams, Or Executive Offices

Compensation

US Zone 1

This Role Is Not Available In Zone 1

US Zone 2

$250,900

—

$339,500 USD

US Zone 3

$223,000

—

$301,800 USD