Director, Customer Success - LATAM

As a Director, Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. You'll be expected to seamlessly shift between high-level strategy and detailed execution in an effort to create alignment, trust and buy-in overtime. This role ultimately impacts our customer experience and retention at scale.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

Develop and maintain accurate team forecasts

Coach and guide teams through renewal and expansion negotiations

Take ultimate ownership of all account relationships and manage customer and team escalations

Motivate teams that proactively foster customer relationships to achieve trust and revenue growth on a consistent basis

Invest in building a set of proactive managers that focus on effective communication both internally & externally

Prioritize talent attraction, retention, and development; ultimately creating an ecosystem of high performing teams

Manage competing priorities in an ever-changing environment, displaying prioritization

Who You Are

Someone with 2+ years managing managers and prior to that, 2+ years overseeing a high performing team of Customer Success Managers

Experienced in Customer Success or Account Management, 8+ years of experience preferred with a minimum 3 years in the SaaS space

Proven track record of success in negotiating and coaching contract terms and overcoming pricing objections for renewal and up-sell opportunities

Familiar with the B2B tech space or with subscription based software preferred

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits And Growth

Best-in-breed onboarding

Sales training in MEDDIC and Command of the Message

An inclusive company culture, opportunity to join our Community Guilds

Intra-departmental mentor and buddy program for in-house networking

Continuous professional development, product training, and career pathing

New hire stock equity (RSU) and employee stock purchase plan (ESPP)

Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The Reasonably Estimated Yearly Salary For This Role At Datadog Is

$155,000

—

$206,000 USD

About Datadog

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on

Instagram

,

LinkedIn,

and

Datadog Learning Center.

Equal Opportunity At Datadog

Datadog is proud to offer

Equal Employment Opportunity

to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our

Candidate Legal Notices

for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete

this form

. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy And Ai Guidelines

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s

Applicant and Candidate Privacy Notice

. For information on our AI policy, please visit

Interviewing at Datadog AI Guidelines

.