CX Technical Content Design Intern (Summer 2026)

Role Description

As a Technical Content Developer in the Knowledge, Experience, & Platforms

(KXP)

org you will play a crucial role in ensuring our self-serve teams can confidently adopt, implement, and grow with Dropbox products. You will work with the Technical Content Strategist to execute and deliver clear, scalable, and impactful technical documentation that enables customer success across a range of use cases—from integrations and setup, to long-term support and expansion.

This is a highly collaborative role that sits at the intersection of product, support enablement, and customer enablement. You’ll work closely with cross-functional teams to develop content that not only tells the technical story of Dropbox, but empowers users of all levels to get the most out of the Dropbox product suite.

In our

Virtual First

work culture, you’ll

connect with

with Dropboxers

virtually and in

-

person

to build the

foundation of a strong professional network. As a Summer intern, you will also have the opportunity to attend our Emerging Talent Summit,

w

here

participants from our intern and early-career programs

come together in person to build lasting relationships,

explore learning and development opportunities, and prepare for their career journey ahead.

For Summer 202

6

, we offer two start dates culminating in a 12-week internship:

May 26 - August 14, 2026

June 30 - Sep 18, 2026

Responsibilities

Tell the technical story of Dropbox’s product suite, in a way that enables all customers to get the most out of their Dropbox experience.

Create technical user guides tailored to key departmental use cases

(e.g.,

engineering, support), enabling customers, Customer Success Managers

(CSMs),

and CX support agents to drive successful product adoption, implementation, and growth

Conduct stakeholder and

subject matter expert

(

SME

)

interviews as part of the discovery phase of content development

Manage stakeholder review cycles, setting and managing timeline expectations, and discerning what is actionable feedback and applying updates to content

Participate in audits and research to drive case studies around ideal customer profile

(ICP)

to target areas of impact

Requirements

Currently pursuing an undergraduate or graduate degree

(graduating

in/after Dec 20

2

6

) in

Content Strategy,

Content Design,

Information Science, Journalism, English, Communications, Design, Human-Computer Interaction, Technical Writing, or other relevant field

Ability to break down complex infrastructure, cloud, or security concepts and communicate them effectively to both technical and non-technical audiences

Editorial writing experience, using Chicago Manual of Style

Customer obsessed, with a bias towards customer use cases and making technology useful to wide audiences

Action-oriented self-starter with a love of making people and companies more effective, an eagerness to learn the ins and outs of how a product works, and a growth mindset driving you to roll up your sleeves to make things happen

Passionate about Dropbox's mission and products and representing our customers’ needs

Preferred Qualifications

Experience Using Standardized Editorial Style And Brand Guides

Experience Building Enablement Content In Tools Like Highspot, Aem, Guru, Or Lms Platform

Compensation

US Pay Range

$4,000

—

$4,500 USD