Customer Service Representative (Remote — FL/GA/TX/AZ)

Hi, we're Oscar. We're hiring a full-time Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About The Role

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.

You will report to the Concierge Operations Manager.

Work Location

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

This is a remote role.

You must reside in Arizona, Florida, Georgia, or Texas.

Pay Transparency

The set rate for this role is $19.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities

Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.

Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs

Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations

Form working relationships with all partners.

Support the leadership team by identifying issues through established escalation pathways

Monitor and track the health of all assigned work-in-progress issues.

Escalate and resolve issues to ensure appropriate turnaround times

Participate in process improvement projects

Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)

Compliance with all applicable laws and regulations

Other duties as assigned

Qualifications

1+ years of experience in a high-volume or customer-focused setting.

1+ years of healthcare experience

High school diploma or GED

Bonus Points

Strong quantitative or analytical skills focused on identifying or solving problems

Bilingual in Spanish - with strong skills in speaking, reading, and writing.

Experience Manipulating And Entering Accurate Data

Advanced Google Suite or Microsoft Office capabilities

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At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (ai)

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AI Guidelines

outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

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