Clinical Quality Manager

Our Mission: To Eliminate Every Barrier To Mental Health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,

Precision Mental Healthcare

, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a

net positive ROI

for employers and we are the only company in our category to earn

external validation

of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Senior Director of Clinical Quality and Safety on the Medical Affairs team, the Clinical Quality Manager will be responsible for investigating care quality and care service escalations as well offering outstanding guidance and consultation as part of our performance improvement efforts for providers. You’ll work closely with our providers, care support teams, care operations teams, and our quality team to improve care delivery at Spring Health. This is a full time remote position on our team and may require occasional travel for company or team events.

What You’ll Do

Investigate and resolve care complaints and grievances about providers

Partner with quality team members to evolve detailed guidance around provider performance management, including amplifying strengths, addressing risks, further developing skills, and creating actions plans to achieve these outcomes

Provide training, coaching, and technical assistance to providers, as needed.

Develop and monitor Quality Improvement initiatives and activities that drive care delivery outcomes

Monitor program activities across the population of care providers to ensure adherence to clinical best practice standards, Spring Health policies and procedures, and contract compliance.

Assist in maintaining Spring Health Provider Policy Guide to maintain compliance with all legal, regulatory, and payer requirements

Assist in developing reporting standards for compliance and quality of care, including establishing review criteria and recommending new innovations in processes to better evaluate success

Review and interpret data, as necessary, to assist in identifying trends

Lead and/or participate in additional projects as assigned.

Embrace flexibility for continuous innovation and adaptability when priorities shift based on business needs

What Success Looks Like In This Role

Thoroughly and efficiently investigate complaints and grievances within specified SLA’s

Consistently make decisions about appropriate interventions for providers based on quality standards

Deliver detailed guidance to providers to improve performance and ensure contract compliance

Complete project-based work on time and at high quality

What You’ll Bring

LMFT, LCSW, LPC, or Licensed Psychologist with minimum 3 years post licensure experience

Experience Providing Tele-behavioral Health. Eap Experience A Plus

2 years clinical management or supervisory experience preferred

Strong working knowledge of the legal and ethical aspects of clinical care delivery

Comfort and excitement with queue-based support execution

Outstanding written and verbal communication skills with teammates and providers at all levels

Ability to thrive in a fast-paced workplace, including eagerness to learn and adapt to a changing environment

High level of attention to detail

A thoughtful and collaborative approach to problem solving and clinical collaboration

Humility, resourcefulness, empathy, professionalism

Demonstrated passion for, and understanding of, mental health and the broader U.S. healthcare system

Experience Working With Zendesk, Salesforce Or Similar Customer Service Platforms A Plus

The target base salary range for this position is

$97,325 - $114,500

and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using

Radford Global Compensation Database

at minimum to ensure competitive and fair pay.

Benefits Provided By Spring Health

Note

: We have even more benefits than listed

here

and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to

One Medical

accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

Employer sponsored 401(k) match of up to 2% for retirement planning

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

We offer competitive paid time off policies including vacation, sick leave and company holidays.

At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

Access to

Noom

,

a weight management program—based in psychology, that’s tailored to your unique needs and goals.

Access to fertility care support through

Carrot

, in addition to $4,000 reimbursement for related fertility expenses.

Access to

Wellhub

,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

Access to

BrightHorizons

, which provides sponsored child care, back-up care, and elder care

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement?

Research shows

that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to

Thrive

. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health:

Our Values

Our Privacy Policy

https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.