Clinical Care Navigator - After Hours (Thursday-Monday 12am-8am EST)

Our Mission: To Eliminate Every Barrier To Mental Health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,

Precision Mental Healthcare

, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a

net positive ROI

for employers and we are the only company in our category to earn

external validation

of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC, LICSW required). This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. The ability to work independently and exercise strong critical thinking is also essential when leadership is not present. The shift for this opportunity is:

Thursday to Monday 12am-8am EST

or the equivalent in your respective time zone.

What You’ll Be Doing

Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources while answering calls on a clinical phone queue.

Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.

Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.

Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).

Use effective written skills to complete professional documentation and to interact with members and providers through email.

Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.

Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.

Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.

Participate in staff meetings, case consultations, and trainings.

Assist with onboarding and mentoring new team members.

Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What We Expect From You

LCSW, LMFT, LPC, or licensed psychologist.

Minimum of 2+ years of direct clinical care experience.

Crisis assessment and safety planning experience required

Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.

Excellent listening, written and verbal communication skills.

Acknowledge and embrace diversity and inclusion.

Motivated to go above and beyond for members to provide a high-touch experience.

Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.

Able to multi-task and context switch!

The target base range for this position is

$33.33 - $42.31

, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Hypergrowth meets impact

What To Expect Working Here

You will be held accountable to an exceptionally high bar and impact

This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact

You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you

You will create processes & products that have never existed before

You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be

Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

You get to be surrounded by some of the brightest minds in the field

You get to learn and grow at an extremely accelerated pace

You will experience transparency, integrity, &  humility from leadership

You will be empowered to constantly challenge the status quo

You get the space to experiment & innovate

You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly

You will become more resourceful and resilient

You get to be part of a winning team that opens doors in the future

Benefits Provided By Spring Health

Your Total Health

Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual

One Medical

account which is valued at $199/year per user. HSA and FSA plans available

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents

Competitive paid time off policies including vacation, sick leave and company holidays.

Access to

Gympass

, an on-demand virtual benefit that provides wellbeing coaching, and budget management.

Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a

four

week

,

fully

paid

,

sabbatical leave to renew and recharge.

You And Your Family

4-4.5 months of fully paid parental leave

Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.

Access to fertility care support through

Carrot

, in addition to $4,000 reimbursement for related fertility expenses

Supporting You Financially Through

Our People team benchmarks all salaries using the

Radford Global Compensation Database

for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.

Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating A Culture You Can Thrive In

Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices

Focus Fridays: no meetings, no distractions, just time for you to get work done.

Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.

Up to $1,000 Professional Development Reimbursement per calendar year.

$200 per year donation matching to support your favorite causes

Not sure if you meet every requirement?

Research shows

that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to

Thrive

. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health:

Our Values

Our Privacy Policy

https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.