Claims Advocate

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is hiring a Claims Advocate to join our risk management team. We're changing both transportation and insurance here at Lyft! Our insurance solutions are revolutionary, innovative, and evolving.

Responsibilities

Oversee assigned claims within predetermined threshold and/or geography

Effectively oversee claims in accordance with established claims handling strategies

Ensure timely and appropriate reporting and evaluation of claims

Work directly with Insurance Companies and Lyft Partners to investigate and expedite claims

Assure the establishment and maintenance of adequate and accurate reserves

Monitor reserve changes and settlement requests and provide documented rationale to leadership when needed

Identify and elevate early settlement opportunities

Determine and report on subrogation potential

Actively participate and drive results in quarterly claim reviews

Review police and hospital records; claim notes, photos of property damage to assess adequacy of claim reserving and appropriateness of settlement requests. Suggest varying methods of investigation as needed

Use RIMS system to optimize tool for claims administration and reporting

In new litigation matters, obtains facts from TPA’s and Insurers to assist in claim handling.

Authority commensurate with experience.

Experience

10+ years of coverage and litigation and claims management, with an emphasis on auto liability

Commercial auto experience preferred

Experience Evaluating And Negotiating  Large Loss Casualty Claims Valued From $100k - $250k

Strong jurisdictional knowledge and litigation claim management experience.

Claims auditing/examination experience preferred

Proven experience working at an insurance company in a multi-state environment, a self-insured entity, or a third party administrator

Current multi-state all lines adjuster license

Working toward AIC or some similar claims designation.

Deep technical claims and legal knowledge, experience with RMIS systems a plus

Highly organized, analytical and comfortable in high volume claims environment

Empathetic and sensitive to our community while executing on assigned tasks

Able to operate with high standards, integrity and with impeccable judgment

Excellent listening, communication, verbal, and writing (documentation) skills

Benefits

Great medical, dental, and vision insurance options with additional programs available when enrolled

Mental health benefits

Family building benefits

Child care and pet benefits

401(k) plan to help save for your future

In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off

18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Subsidized commuter benefits

Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This Role Is Fully Remote In The United States, Candidates For This Role Must Be Based In The United States. #remote

The expected base pay range for this position in the Nashville area is $80,360 - $100,450. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.