Chief of Staff, CEO

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is in a defining moment — from turnaround to international growth, from traditional rideshare to the autonomous future. The Chief of Staff to the CEO sits at the center of that transformation, serving as a force multiplier for CEO David Risher and the senior leadership team. This is a rare opportunity for a builder, strategist, and trusted advisor who can operate at altitude while staying close to the detail.

The Chief of Staff to the CEO is the CEO's most trusted operational and strategic partner. You will:

Own the rhythms, narrative, strategy, and operations of the Executive Office, translating the CEO’s vision into organizational execution across Lyft.

Work in lockstep with our Executive Business Partner to ensure the CEO and executive team operate at their highest and best use at all times.

Lead the internal community of Chiefs of Staff that act as the operational backbone for the company

This role demands exceptional range: you'll build organizational frameworks, draft corporate strategy, manage high-stakes communications, run executive meetings and offsites, hold confidential context with grace, and know when to drive decisions and when to get out of the way. You are here to make the organization smarter, faster, and more aligned.

Responsibilities

Executive partnership & decision support

Serve as a strategic thought partner and sounding board for the CEO on organizational strategy, business priorities, and leadership effectiveness

Prepare the CEO for high-stakes meetings, board sessions, investor engagements, and external appearances — including briefing materials, talking points, and post-meeting follow-through, whether drafted by you or in partnership with cross-functional partners

Identify decisions that need to be made, surface the right information at the right time, and ensure the CEO's attention is on the highest-leverage work

Manage confidential initiatives with discretion, including sensitive personnel matters, corporate development activity, and board-level communications

Strategy & operations

Lead the design and execution of the annual planning process, including corporate rhythms, leadership offsites, goal-setting frameworks, and cross-functional alignment mechanisms

Drive organizational design projects and leadership assessment frameworks in partnership with the People team and senior leaders

Build and maintain standards for the Executive Office — including operating norms for Chiefs of Staff and Executive Business Partners across the company

Serve as an advisor for major initiatives (including M&A) requiring structured governance, transformation, and cross-functional coordination

Drive special projects from inception to delivery, including those that are undefined at the start and require creating structure from ambiguity

Communications & narrative strategy

Own and evolve the CEO's internal and external voice — developing a coherent throughline across strategic priorities, town halls, shareholder letters, all-hands, offsites, and key announcements

Draft and refine high-visibility written communications including shareholder letters, executive blog posts, CEO remarks, CFO promotions, and press materials

Build and maintain a clear narrative architecture connecting Lyft's strategic pillars so that employees, investors, and partners understand how the pieces fit together

Support the CEO's presence at external events including conferences, investor roadshows, and media engagements

Stakeholder management & cross-functional leadership

Represent the CEO's interests and priorities across the senior leadership team, ensuring alignment, accountability, and follow-through

Build trusted relationships with Lyft's executive team, team members, Board members, investors, and key external partners

Manage logistics, preparation, and follow-through for executive leadership team meetings, Board meetings, and leadership summits

Partner with the Executive Business Partner to manage the Executive Office as a cohesive, high-performing unit

Experience

14+ years of experience in a combination of strategy, operations, communications, management consulting, or a high-complexity operating role

Prior Chief of Staff or equivalent experience supporting a C-suite executive at a public company or high-growth technology business, strongly preferred

Demonstrated experience in executive communications — you've written or shaped content that reached public markets, board rooms, or large employee audiences

Background in organizational design, annual planning, or large-scale cross-functional program management

Skills & Capabilities

Exceptional written communication — you write with clarity, economy, and voice; you can draft a shareholder letter, a Slack message, and a board memo with equal facility

Systems thinker with strong analytical instincts — comfortable with financial models, competitive analysis, and strategic frameworks

Excellent judgment about when to push, when to listen, when to escalate, and when to hold things lightly

High emotional intelligence and the ability to build trust quickly with senior leaders, operators, and individual contributors alike

Highly organized with the ability to manage multiple high-priority workstreams simultaneously without dropping detail

Comfort operating in ambiguity — you build structure when none exists and adapt fluidly when priorities shift

Ease with frequent domestic and international travel, often with limited advance notice — you thrive on a dynamic schedule that regularly extends beyond standard business hours

Who You Are

You are motivated by making others great, not by personal visibility — you are energized by a principal's success more than your own spotlight

You hold yourself and others to a high standard without creating unnecessary friction — you are direct, kind, and effective in equal measure

You understand that this role requires extraordinary discretion, and you have a track record of earning and keeping trust at the highest levels

You believe Lyft's mission — to serve and connect — is worth working hard for

You are ready to build and leave infrastructure behind: standards, processes, and norms that outlast your tenure

Bonus Points

Experience In The Mobility, Transportation, Or Av Ecosystem

Background supporting a CEO through a major strategic transformation or pivotal growth period

Experience With Governance, Board Management, Or Investor Relations

Comfort with data and financial analysis; ability to build a business case or model without a dedicated analyst

Benefits

Great medical, dental, and vision insurance options with additional programs available when enrolled

Mental health benefits

Family building benefits

Child care and pet benefits

401(k) plan to help save for your future

In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off

18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Subsidized commuter benefits

Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule and is expected to work in the office 4 days per week, Monday-Thursday.Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.